NOC Shift Team Leader at Broadband Infraco

Key Responsibilities:

Reporting to the Supervisor: NOC, the incumbent will:

• Directly team leads the Broadband Infraco NOC shift team.
• Generate shift incident reports to be sent to the NOC Supervisor.
• Proactive surveillance of network alarms and strict adherence to Broadband Infraco fault management process.
• Liaising with Broadband Infraco Maintenance team and 3rd party service providers to ensure speedy resolution of network failures.
• Ensure proper shift handover and proper reporting of incidents.
• Act as the first contact to the NOC Supervisor/ Manager during shifts.
• Keep the customer informed as to progress on fault resolution during unplanned and planned outages.
• Ensure strict adherence to Broadband Infraco Network Operations processes to safeguard the integrity and availability of the network.
• Invoke escalation process according to Service Level Agreements (SLA) and escalation matrix

Qualifications and Experience:

• National Diploma in Electrical Engineering or Computer Systems Engineering.
•  The candidate must have equivalent skills and experience on Telecommunication Network)
• Courses in specific products e.g. SDH, DMWM
•  Experience in the field (approximately 2 years) to understand the inter-connectivity of the various elements of network in the physical layer.
• Ability to explain to Technicians on site required actions and identifications of components at a detailed level.
• Experience in using diagnosed software and understands the IP Network