Jobs Available at Broadband Infraco

Key Responsibilities:

Reporting to the Supervisor: NOC, the incumbent will:

• Directly team leads the Broadband Infraco NOC shift team.
• Generate shift incident reports to be sent to the NOC Supervisor.
• Proactive surveillance of network alarms and strict adherence to Broadband Infraco fault management process.
• Liaising with Broadband Infraco Maintenance team and 3rd party service providers to ensure speedy resolution of network failures.
• Ensure proper shift handover and proper reporting of incidents.
• Act as the first contact to the NOC Supervisor/ Manager during shifts.
• Keep the customer informed as to progress on fault resolution during unplanned and planned outages.
• Ensure strict adherence to Broadband Infraco Network Operations processes to safeguard the integrity and availability of the network.
• Invoke escalation process according to Service Level Agreements (SLA) and escalation matrix

Qualifications and Experience:

• National Diploma in Electrical Engineering or Computer Systems Engineering.
•  The candidate must have equivalent skills and experience on Telecommunication Network)
• Courses in specific products e.g. SDH, DMWM
•  Experience in the field (approximately 2 years) to understand the inter-connectivity of the various elements of network in the physical layer.
• Ability to explain to Technicians on site required actions and identifications of components at a detailed level.
• Experience in using diagnosed software and understands the IP Network

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Key Responsibilities:

Reporting to the Supervisor: Operations and Maintenance, the incumbent will:

• Be required to engage in the processes of operating and maintaining the network infrastructure in terms of uptime, reliability and sustainability.
• Execute regional Preventative Routine and Planned Maintenance plans.
• Installation, commissioning and adherence to quality standard and compliance of newly installed equipment and outdoor infrastructure to all Broadband Infraco standards and specifications.
• Must have in depth theoretical and practical knowledge and understanding of optical fibre, transmission equipment, AC/DC power systems, air conditioning/cooling systems,IP configuration, environmental alarms monitoring systems, advanced analytical skills for the analysis of faults, the interpretation of test results, and the provisioning of optimum solutions.
• Must be willing to work long hours.

Qualifications and Experience:

• Candidates must have BTech/BEng, S4/T3 National Diploma or N6 National Diploma in Electrical Engineering (HC/LC) or equivalent.
• Registration with ECSA will be an advantage.
• Minimum 3 years’ experience in the telecommunications industry, particularly in network maintenance. Alternatively, previous internship with BBI will be considered.
• Have in-depth theoretical and practical knowledge and understanding of: Fibre optic. Transmission equipment. IP configuration. AC/DC power systems. Environmental alarm monitoring systems. Test equipment (OTDR, OLTS, etc.). Fusion splicing. Interpretation
  of test results and the provision of optimum solutions.
• Microsoft Office 365, strong in applications like Word, Excel, PowerPoint, and Outlook.
• Be familiar with ITU-T Standards.
• Valid driver’s licence is a requirement.