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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
Description
Assist the function lead in upkeep, development, maintenance and training delivery of core management and monitoring platform(s) and technologies delivering NOC and other security and network focused managed services. Design and drive improvement of implementation and service on-boarding. Owner of the relationship with the 3rd party supplier.
Requirements
Assist the Technical Architect and work with other Tech Leads to develop, improve and maintain platforms and toolsets used for delivery of services within the NOC, leveraging automation as far as possible
Actively look for ways to improve NOC service, working with Operational Management and initiating them
Meet with Managed Services & NOC management regularly to assist CSI in the above areas
Technical escalation points for the wider Security & Network team
Subject matter expert / escalation points for defined toolsets
Design, improve and update the implementation processes, service guides and acceptance criteria
Deliver toolset training to new and existing engineers
Natural organizer
Strong technical skills
Strong process focus
Shows initiative at every level
Health and Safety
To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.
Required skills and capabilities
ITIL foundation certification
Minimum of 5 years’ experience working in a managed services environment delivery proactive management and monitoring services
Previous experience of working in a highly pressurised office
Good technical understanding of a variety of IT technologies
Experience working with, and developing, IT management and monitoring toolsets
Experience integrating with a range of SaaS platforms leveraging APIs
Experience in Cloud platforms, particularly Microsoft Azure
Very good verbal and written communication
Generation and presentation of performance reports to client contacts at all levels of seniority
Generic essential individual attributes
Exceptionally process-focussed
High level of attention to detail
Ability to understand the big-picture in relation to strategy and operational environment
Quick learner in regards business acumen and general understanding
Excellent problem-solving ability
Excellent customer service skills
Calm but positive and responsive under pressure
Honest, responsible, diligent, strong sense of integrity; organised and knowledgeable
Willingness to gain relevant qualifications and accreditations
Benefits
Salary dependent on experience
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
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