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  • Posted: Aug 20, 2021
    Deadline: Not specified
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    Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
    Read more about this company

     

    CSOC Specialist

    Description

    The CSOC Specialist role is part of the Cyber Security Operations Centre (CSOC) and sits within the Cyber Services Department of Content + Cloud

    The candidate will be an active player within the Cyber Security Operations Centre (CSOC) using a variety of SIEM and security toolsets to meet the requirements of the business and its customers.

    This is a hands-on role and requires a broad technical knowledge, skills and abilities. Although the focus is on Cyber Security, knowledge and/or experience of modern IT systems and infrastructure is advantageous to assist with the development and continuous improvement of the security platforms within Content + Cloud and its customer’s environments.

    Requirements

    • Work within a multi-disciplined CSOC team identifying, owning, progressing and resolving security incidents.

    • Perform the prompt and effective triage and investigation of security events and incidents applying sound problem solving methods to determine scope, urgency, and potential impact.

    • Provide technical support for the identification and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.

    • Addresses technical problems; install, configure, troubleshoot, and provides maintenance to security platforms. Provides specialist technical support to Incident Response (IR)

    • Collaborate with stakeholders to identify access and data collection gaps providing specialist Cyber technical advice, guidance and support.

    • Drive customer satisfaction and continuously seek to improve operational performance.

    • Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities

    • Actively support the Cyber Security Operations and Cyber Security Engineering functions in the planning, development and execution of initiatives designed to improve services and performance.

    Essential

    • Excellent soft skills in the form of team working, problem solving and communication.

    • A keen self-starter who can evidence excellent customer service and can collaborate effectively.

    • Demonstrable experience working with SIEM technology, preferably within a CSOC / SOC environment

    • Demonstrable technical knowledge, skills and/or experience in intrusion analysis, and network and security investigation using a variety of security tools (EDR, DLP, AV, Snort, Wireshark, TCPdump etc.).

    • Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS)

    Desired

    • Having achieved at least a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security; or

    • One or more of the following industry certifications: CEH, GCIA, GCIH, GSEC, Security+, GCTI

    • Experience in secured cloud architectures (Azure, AWS) and engineering solutions

    • Formal experience in Digital Forensics or experience using EnCase, FTK Imager or similar

    • An understanding of multiple operating systems and their programming interfaces such as UNIX Shell and PowerShell.

    • An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS

    Benefits

    • Salary dependent on experience

    • Role based out of our Century City offices (currently working remotely)

    • 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

    • 20 days’ annual leave

    • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

    • Continual professional development plans

     

    Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

    We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]

    go to method of application »

    NOC Technical Lead

    Description

    Assist the function lead in upkeep, development, maintenance and training delivery of core management and monitoring platform(s) and technologies delivering NOC and other security and network focused managed services. Design and drive improvement of implementation and service on-boarding. Owner of the relationship with the 3rd party supplier.

    Requirements

    • Assist the Technical Architect and work with other Tech Leads to develop, improve and maintain platforms and toolsets used for delivery of services within the NOC, leveraging automation as far as possible

    • Actively look for ways to improve NOC service, working with Operational Management and initiating them

    • Meet with Managed Services & NOC management regularly to assist CSI in the above areas

    • Technical escalation points for the wider Security & Network team

    • Subject matter expert / escalation points for defined toolsets

    • Design, improve and update the implementation processes, service guides and acceptance criteria

    • Deliver toolset training to new and existing engineers

    • Natural organizer

    • Strong technical skills

    • Strong process focus

    • Shows initiative at every level

    Health and Safety

    To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.

    Required skills and capabilities

    • ITIL foundation certification

    • Minimum of 5 years’ experience working in a managed services environment delivery proactive management and monitoring services

    • Previous experience of working in a highly pressurised office

    • Good technical understanding of a variety of IT technologies

    • Experience working with, and developing, IT management and monitoring toolsets

    • Experience integrating with a range of SaaS platforms leveraging APIs

    • Experience in Cloud platforms, particularly Microsoft Azure

    • Very good verbal and written communication

    • Generation and presentation of performance reports to client contacts at all levels of seniority

    Generic essential individual attributes

    • Exceptionally process-focussed

    • High level of attention to detail

    • Ability to understand the big-picture in relation to strategy and operational environment

    • Quick learner in regards business acumen and general understanding

    • Excellent problem-solving ability

    • Excellent customer service skills

    • Calm but positive and responsive under pressure

    • Honest, responsible, diligent, strong sense of integrity; organised and knowledgeable

    • Willingness to gain relevant qualifications and accreditations

    Benefits

    • Salary dependent on experience

    • Role based out of our Century City offices (currently working remotely)

    • 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

    • 20 days’ annual leave

    • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

    • Continual professional development plans

    Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

    We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]

    go to method of application »

    Managed Services Engineer

    Description

    The broader Security & Networks team spans across multiple work streams, your role will primarily fulfill part of our dynamic Managed Services and NOC services. You will assume the function of an Managed Services Engineer which requires a high level of compliance and service delivery to a wide range of clients who have outsourced their IT support to Content + Cloud. This includes the monitoring and management of client backups, routers and firewalls, servers, and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.

    Requirements

    • Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:

    • Delivery of quality proactive managed services across the Content + Cloud client base

    • Network Operations Centre - Monitoring of client infrastructure, both On-prem and Cloud based

    • Backup Management – Veeam, DPM, ASR

    • Firewall Management – Fortigate mostly

    • Endpoint Management and Managed AV – Bitdefender, Symantec

    • Patch Management – delivery of security patching across all server builds

    • Professional and compliant ticket handling of escalated critical issues needing high level attention

    • Management of risk and downtime during maintenance windows

    • Proactive assessment of events to reduce incident trends

    • Involvement and presence in core Virtual Teams 

    • Daily proactive service checks around toolset, client, and ticket volumes

    Location and environment

    This role will be based in Century City, Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a hardworking but fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

     

    Required skills and capabilities

    • Solid previous experience in supporting or managing Microsoft networks and associated technologies 

    • Experience with the following Technologies are most suited:

    • Networking and Firewalls – Cisco, Dell, Fortinet

    • Microsoft Servers 2008 – 2019

    • Linux Servers – Administering and troubleshooting is beneficial

    • Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)

    • RMM and Professional Monitoring toolsets

    • Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR

    • You should have excellent communication and interpersonal skills 

    • Being able to plan well and be organised in your approach to work independently is vital

    • Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management

    Generic essential individual attributes:

    • Excellent technical ability in one or more key virtual team areas

    • Very good technical understanding of modern technology stackes

    • Able to prioritise under pressure and work to deadlines

    • Excellent Decision making, judgement, planning and organisation skills

    • Flexible, calm and approachable, ‘can do’ attitude

    • Solid customer relations skills to understand client/client representatives concerns and requirements

    • Ability to work well within team, supporting other team members

    • Willingness to gain relevant qualifications and accreditation's

    • Must be able to laugh, have respect for other humans and a desire to learn\

    Benefits

    • Salary dependent on experience

    • Role based out of our Century City offices (currently working remotely)

    • 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

    • 20 days’ annual leave

    • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

    • Continual professional development plans

     

    Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

    We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]

    go to method of application »

    Managed Security Engineer

    Description

    The Managed Security Engineer role is part of the Network Operations Centre (NOC) and Cyber Security Operations Centre (CSOC) within the Managed Services Department of Content + Cloud. The candidate will be an active member within the NOC and CSOC using a variety of network and security platforms to meet the requirements of the business and its customers. This is a hands-on role and requires broad technical knowledge, skills and abilities of modern IT systems and infrastructure. It is advantageous to have a sound understanding and/or experience of Cyber Security methodologies, concepts and practices.

    Requirements

    • Work within a multi-disciplined environment (NOC / CSOC) identifying, owning, progressing and resolving network and security incidents.

    • Perform prompt and effective incident triage and investigation applying sound problem-solving methods to determine scope, urgency, and potential business-impact.

    • Maintain and operate a wide variety of platforms and toolsets.

    • Work with internal and external stakeholders to resolve network and security incidents, and vulnerability compliance.

    • Drive customer satisfaction and continuously seek to improve operational performance.

    • Collaborate with other teams to maintain standards and functionality.

    • Initiate, update, approve and maintain knowledge articles within the prescribed ITSM tool

    • Ensure Service Level Agreements (“SLAs”) are met internally and per customer requirements

    • Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities.

    • Provide technical support for the identification, triage and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.

    Required skills and capabilities

    • Excellent soft skills in the form of team working, problem solving and communication.

    • A keen self-starter who can evidence excellent customer service and can collaborate effectively.

    • A good understanding of process, change and problem management

    • Demonstrable network security knowledge: IDS/IPS, firewalls, remote access, VPN, network monitoring, vulnerability scanning, anti-malware

    • Good working knowledge of Windows and Linux OS, TCP/IP, DNS, HTTP(S), SNMP and server virtualisation (Hyper-V/VMware

    One or more of the following industry certifications:

    • CompTIA Security+, Network +, A+, Microsoft Certified Associate or higher, Cisco CCNA or above.

    Solid working experience of a number of the products in the following technology stacks:

    • Networking and Firewalls – Cisco, Dell, Fortinet

    • Microsoft Servers 2012-2019

    • Cloud platforms – O365, Azure, AWS, Mimecast

    • RMM and Professional Monitoring toolsets

    • Data Protection | Backup solutions – Backup Exec, VEEAM, Microsoft, DPM, Microsoft Azure Backup Server, Azure Site Recovery


    Desired working experience:

    • Experience with a SIEM platform (Splunk, AlienVault, QRadar, LogRhythm)

    • Experience with Fortinet, Cisco Meraki, Switching (HP, Juniper), Firewalls (Cisco, Juniper, Palo Alto)

    • Experience in cloud architectures (Azure, AWS) and engineering solutions

    • An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS

    • Having achieved at least a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security

    Location and environment

    This role will be based in our beautiful Century City Office in Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a work hard but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

    Benefits

    • Salary dependent on experience

    • Working hours will be 40 hours a week, on a rotating shift duration of 10 hours (not including breaks); 4 days on shift 4 days rest.

    • Role based out of our Century City offices (currently working remotely)

    • 20 days’ annual leave

    • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

    • Continual professional development plans

    Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

    We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]

    Method of Application

    Use the link(s) below to apply on company website.

     

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