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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
Description
The CSOC Specialist role is part of the Cyber Security Operations Centre (CSOC) and sits within the Cyber Services Department of Content + Cloud
The candidate will be an active player within the Cyber Security Operations Centre (CSOC) using a variety of SIEM and security toolsets to meet the requirements of the business and its customers.
This is a hands-on role and requires a broad technical knowledge, skills and abilities. Although the focus is on Cyber Security, knowledge and/or experience of modern IT systems and infrastructure is advantageous to assist with the development and continuous improvement of the security platforms within Content + Cloud and its customer’s environments.
Requirements
Work within a multi-disciplined CSOC team identifying, owning, progressing and resolving security incidents.
Perform the prompt and effective triage and investigation of security events and incidents applying sound problem solving methods to determine scope, urgency, and potential impact.
Provide technical support for the identification and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.
Addresses technical problems; install, configure, troubleshoot, and provides maintenance to security platforms. Provides specialist technical support to Incident Response (IR)
Collaborate with stakeholders to identify access and data collection gaps providing specialist Cyber technical advice, guidance and support.
Drive customer satisfaction and continuously seek to improve operational performance.
Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities
Actively support the Cyber Security Operations and Cyber Security Engineering functions in the planning, development and execution of initiatives designed to improve services and performance.
Essential
Excellent soft skills in the form of team working, problem solving and communication.
A keen self-starter who can evidence excellent customer service and can collaborate effectively.
Demonstrable experience working with SIEM technology, preferably within a CSOC / SOC environment
Demonstrable technical knowledge, skills and/or experience in intrusion analysis, and network and security investigation using a variety of security tools (EDR, DLP, AV, Snort, Wireshark, TCPdump etc.).
Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS)
Desired
Having achieved at least a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security; or
One or more of the following industry certifications: CEH, GCIA, GCIH, GSEC, Security+, GCTI
Experience in secured cloud architectures (Azure, AWS) and engineering solutions
Formal experience in Digital Forensics or experience using EnCase, FTK Imager or similar
An understanding of multiple operating systems and their programming interfaces such as UNIX Shell and PowerShell.
An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS
Benefits
Salary dependent on experience
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
Description
Assist the function lead in upkeep, development, maintenance and training delivery of core management and monitoring platform(s) and technologies delivering NOC and other security and network focused managed services. Design and drive improvement of implementation and service on-boarding. Owner of the relationship with the 3rd party supplier.
Requirements
Assist the Technical Architect and work with other Tech Leads to develop, improve and maintain platforms and toolsets used for delivery of services within the NOC, leveraging automation as far as possible
Actively look for ways to improve NOC service, working with Operational Management and initiating them
Meet with Managed Services & NOC management regularly to assist CSI in the above areas
Technical escalation points for the wider Security & Network team
Subject matter expert / escalation points for defined toolsets
Design, improve and update the implementation processes, service guides and acceptance criteria
Deliver toolset training to new and existing engineers
Natural organizer
Strong technical skills
Strong process focus
Shows initiative at every level
Health and Safety
To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.
Required skills and capabilities
ITIL foundation certification
Minimum of 5 years’ experience working in a managed services environment delivery proactive management and monitoring services
Previous experience of working in a highly pressurised office
Good technical understanding of a variety of IT technologies
Experience working with, and developing, IT management and monitoring toolsets
Experience integrating with a range of SaaS platforms leveraging APIs
Experience in Cloud platforms, particularly Microsoft Azure
Very good verbal and written communication
Generation and presentation of performance reports to client contacts at all levels of seniority
Generic essential individual attributes
Exceptionally process-focussed
High level of attention to detail
Ability to understand the big-picture in relation to strategy and operational environment
Quick learner in regards business acumen and general understanding
Excellent problem-solving ability
Excellent customer service skills
Calm but positive and responsive under pressure
Honest, responsible, diligent, strong sense of integrity; organised and knowledgeable
Willingness to gain relevant qualifications and accreditations
Benefits
Salary dependent on experience
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
Description
The broader Security & Networks team spans across multiple work streams, your role will primarily fulfill part of our dynamic Managed Services and NOC services. You will assume the function of an Managed Services Engineer which requires a high level of compliance and service delivery to a wide range of clients who have outsourced their IT support to Content + Cloud. This includes the monitoring and management of client backups, routers and firewalls, servers, and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.
Requirements
Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:
Delivery of quality proactive managed services across the Content + Cloud client base
Network Operations Centre - Monitoring of client infrastructure, both On-prem and Cloud based
Backup Management – Veeam, DPM, ASR
Firewall Management – Fortigate mostly
Endpoint Management and Managed AV – Bitdefender, Symantec
Patch Management – delivery of security patching across all server builds
Professional and compliant ticket handling of escalated critical issues needing high level attention
Management of risk and downtime during maintenance windows
Proactive assessment of events to reduce incident trends
Involvement and presence in core Virtual Teams
Daily proactive service checks around toolset, client, and ticket volumes
Location and environment
This role will be based in Century City, Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a hardworking but fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.
Required skills and capabilities
Solid previous experience in supporting or managing Microsoft networks and associated technologies
Experience with the following Technologies are most suited:
Networking and Firewalls – Cisco, Dell, Fortinet
Microsoft Servers 2008 – 2019
Linux Servers – Administering and troubleshooting is beneficial
Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)
RMM and Professional Monitoring toolsets
Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR
You should have excellent communication and interpersonal skills
Being able to plan well and be organised in your approach to work independently is vital
Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management
Generic essential individual attributes:
Excellent technical ability in one or more key virtual team areas
Very good technical understanding of modern technology stackes
Able to prioritise under pressure and work to deadlines
Excellent Decision making, judgement, planning and organisation skills
Flexible, calm and approachable, ‘can do’ attitude
Solid customer relations skills to understand client/client representatives concerns and requirements
Ability to work well within team, supporting other team members
Willingness to gain relevant qualifications and accreditation's
Must be able to laugh, have respect for other humans and a desire to learn\
Benefits
Salary dependent on experience
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
Description
The Managed Security Engineer role is part of the Network Operations Centre (NOC) and Cyber Security Operations Centre (CSOC) within the Managed Services Department of Content + Cloud. The candidate will be an active member within the NOC and CSOC using a variety of network and security platforms to meet the requirements of the business and its customers. This is a hands-on role and requires broad technical knowledge, skills and abilities of modern IT systems and infrastructure. It is advantageous to have a sound understanding and/or experience of Cyber Security methodologies, concepts and practices.
Requirements
Work within a multi-disciplined environment (NOC / CSOC) identifying, owning, progressing and resolving network and security incidents.
Perform prompt and effective incident triage and investigation applying sound problem-solving methods to determine scope, urgency, and potential business-impact.
Maintain and operate a wide variety of platforms and toolsets.
Work with internal and external stakeholders to resolve network and security incidents, and vulnerability compliance.
Drive customer satisfaction and continuously seek to improve operational performance.
Collaborate with other teams to maintain standards and functionality.
Initiate, update, approve and maintain knowledge articles within the prescribed ITSM tool
Ensure Service Level Agreements (“SLAs”) are met internally and per customer requirements
Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities.
Provide technical support for the identification, triage and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.
Required skills and capabilities
Excellent soft skills in the form of team working, problem solving and communication.
A keen self-starter who can evidence excellent customer service and can collaborate effectively.
A good understanding of process, change and problem management
Demonstrable network security knowledge: IDS/IPS, firewalls, remote access, VPN, network monitoring, vulnerability scanning, anti-malware
Good working knowledge of Windows and Linux OS, TCP/IP, DNS, HTTP(S), SNMP and server virtualisation (Hyper-V/VMware
One or more of the following industry certifications:
CompTIA Security+, Network +, A+, Microsoft Certified Associate or higher, Cisco CCNA or above.
Solid working experience of a number of the products in the following technology stacks:
Networking and Firewalls – Cisco, Dell, Fortinet
Microsoft Servers 2012-2019
Cloud platforms – O365, Azure, AWS, Mimecast
RMM and Professional Monitoring toolsets
Data Protection | Backup solutions – Backup Exec, VEEAM, Microsoft, DPM, Microsoft Azure Backup Server, Azure Site Recovery
Desired working experience:
Experience with a SIEM platform (Splunk, AlienVault, QRadar, LogRhythm)
Experience with Fortinet, Cisco Meraki, Switching (HP, Juniper), Firewalls (Cisco, Juniper, Palo Alto)
Experience in cloud architectures (Azure, AWS) and engineering solutions
An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS
Having achieved at least a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security
Location and environment
This role will be based in our beautiful Century City Office in Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a work hard but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.
Benefits
Salary dependent on experience
Working hours will be 40 hours a week, on a rotating shift duration of 10 hours (not including breaks); 4 days on shift 4 days rest.
Role based out of our Century City offices (currently working remotely)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
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