Latest Jobs at andBeyond

OUTPUTS:

• Facilitate the repair, maintenance and replacement of IT equipment with the appropriate hardware vendors.
• Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used.
• Keep track of IT-related Service Agreements, Warranties and Licenses.
• Keep appropriate IT supplies, equipment and computers, in stock and replenish stock when required.
• Invoicing and issuing all requested stock to central and lodges.
• Coordinating administrative activities and operations to ensure efficiency and compliance with company policies.
• Create and update records and databases with financial and other data.
• Facilitate the order approval in line with established policies and procedures.
• Request quotations, place orders and book goods received into stock.
• Track order progress and keep stakeholders informed of the progress.
• Reconcile the monthly budget and resolve any discrepancies.
• Track monthly telephones, printing and GSM data costs and highlight any discrepancies.
• Send and receive IT-related goods between various regions.
• Book flights, vehicles and accommodation on behalf of IT staff.
• Administer cellular contracts including ordering, contract migrations, contract upgrades, contract cancellations, service activations, and budgetary reallocations.
• Answer queries via telephone, email, from the service delivery system and in person.
• Record all tasks, requests, incidents, and orders on the IT Service Desk System and update information regularly as required.
• Monthly Credit Card Reconciliation
• Managing licenses

KNOWLEDGE/SKILLS/QUALIFICATIONS REQUIRED:

• 3 years’ work experience as an Administrative Officer or similar role
• Strong customer service skills incl. active listening, setting expectations and communication.
• Excellent time management and multitasking capabilities
• Proficient in Word and Excel.
• Knowledge of Zoho ,Panstrat and WeExpense will be beneficial

PERSONAL ATTRIBUTES:

• Must be methodical, detail focused, patient, organized,be self-motivated, helpful, possess unwavering integrity, perseverance, able to work under pressure and enjoy working proactively.

Deadline:18th August,2026

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Position Overview

• The Rates & Integration Administrator is responsible for the integrity, accuracy, and timely management of product content within Tourplan NX. This includes the administration of supplier contracts, rate loading, quality control, and supporting internal teams. The role also involves contributing to system integration projects and driving process improvements to increase operational efficiency.

KEY RESPONSIBILITIES:

System Administration & Maintenance

• Ensure that all content in Tourplan NX is accurate, up to date and aligns with the company standards.
• Load and maintain rates, special offers, supplier details, commissions, and trading terms & conditions.
• Accurately interpret supplier contracts and enter the details into the system, ensuring completeness and compliance with company standards.

Quality Control

• Conduct thorough checks on all loaded data before it becomes available to consultants and sales teams.
• Ensure all products are correctly configured to avoid operational or pricing errors.

Internal Support

• Provide effective support to in-house sales and reservations teams.
• Assist promptly with all rates-related and Tourplan system queries regarding both owned lodges and contracted third-party suppliers.

Systems Integration & Automation

• Collaborate with the Project Management Team to investigate and implement Tourplan-related system integrations and automations.
• Document implementation steps, conduct testing, and maintain integration functionality post-launch.

KNOWLEDGE REQUIRED:

• Experience reading and interpreting supplier contracts in Tourplan NX
• Strong understanding of rates, mark up and commission structures
• Good geographical knowledge of Southern and East African regions
• Proficient in Tourplan; familiarity with WETU and Supplier Connect is advantageous.
• Computer literate and comfortable navigating complex reservations systems.

QUALIFICATIONS AND WORK EXPERIENCE REQUIRED:

• A qualification in Travel and Tourism or a related field.
• Minimum 3 years’ experience in the travel industry, preferably in a similar role.

SKILLS REQUIRED AND PERSONAL ATTRIBUTES:

• A willingness and aptitude to learn
• Diligent, structured and able to meet deadlines
• Attention to detail and strong numerical ability
• Innovative with an enquiring mindset, looking to improve processes
• Self-motivated and adaptable in an agile, dynamic environment with frequent change
• Solution focused and adaptable to changing timelines
• Ability to collaborate and contribute as a team player.
• Technical aptitude for understanding systems and integrations.
• This role is ideal for someone who is detail-oriented, technically literate, and comfortable interpreting contracts and working with complex systems. This position requires a mix of analytical thinking, system knowledge, a collaborative mindset, and a passion for improving processes.

Deadline:18th August,2026

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Role Purpose

• We are looking for a Technical Solutions Lead to provide both technical leadership and hands-on expertise across andBeyond’s digital and internal systems landscape.
• This role sits at the intersection of digital solutions, internal IT systems, infrastructure, vendors, development partners, and business stakeholders. It is responsible for ensuring that solutions are technically sound, secure, scalable, supportable, and aligned to andBeyond’s broader technology direction.
• The role combines hands-on technical contribution with solution oversight. This includes supporting development, integrations, reporting, platform enhancements, troubleshooting, and system upgrades where required, while also assessing solution fit, vendor proposals, architecture alignment, data structures, infrastructure compatibility, supportability, and long-term business scalability.
• This is not a pure software development role. It requires a strong technical foundation, together with the ability to challenge solutions constructively, coordinate technical change, guide vendors and development partners, and help protect andBeyond from fragmented, unsustainable, or overly vendor-dependent solutions.

KEY RESPONSIBILITIES:

• Provide technical oversight of digital products, platforms, internal systems, upgrades, and solution changes.
• Contribute hands-on to development, integrations, reporting, data analysis, platform enhancements, and technical troubleshooting where required.
• Assess solution and vendor proposals from a technical, operational, data, security, integration, and long-term sustainability perspective.
• Coordinate internal systems upgrades, platform changes, integrations, and technical initiatives where deep business input is not required, including planning for testing, readiness, implementation, documentation, and handover.
• Help external developers, vendors, and implementation partners understand andBeyond’s systems landscape, data structures, integrations, constraints, and operating requirements so they can recommend and deliver fit-for-purpose solutions.
• Work closely with Infrastructure, Systems Operations, development specialists, vendors, and business stakeholders to ensure solutions are compatible, supportable, and fit for purpose.
• Identify and escalate risks relating to vendor lock-in, fragmented architecture, weak integrations, poor data structures, duplicated capability, unsupported tools, security gaps, or short-term solution decisions.
• Support a unified digital operating model by encouraging standardisation, reuse, integration discipline, and cohesive solution architecture across the business.
• Provide clear recommendations on solution risks, trade-offs, dependencies, compatibility, and long-term impacts.

Experience

• ~5+ years in a hands-on technical role (e.g. Technical Lead, Senior Developer, Solution Analyst).
• Strong hands-on experience building and supporting enterprise systems, integrations, and data solutions.
• Proven experience writing SQL queries, developing stored procedures, and working directly with data structures.
• Hands-on development experience with APIs, integrations, reporting solutions (Power BI, SSRS), or modern frameworks.
• Experience designing and working with system integrations, data flows, and dependencies.
• Comfortable working across development teams, vendors, and business stakeholders.
• Ability to clearly communicate technical solutions, risks, and trade-offs.

Skills

• Strong hands-on problem-solving across systems, data, and integrations.
• Good understanding of system design, scalability, and technical dependencies.
• Ability to plan and support system builds, changes, and implementations.
• Confident engaging with both technical and non-technical stakeholders.
• Strong communication, analytical thinking, and attention to detail.

Advantageous

• Experience in architecture, IT governance, or digital transformation.
• Exposure to SaaS, CRM, or customer-facing platforms.
• Relevant certifications (e.g. Agile, ITIL, TOGAF, data or security).

Deadline:21st August,2026

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ROLE OVERVIEW

• The Copywriter will support the Group Narrative Lead in delivering clear, engaging and brand-aligned written content across &Beyond’s guest and trade, marketing and sales, digital and social channels. This is a mid-level role suited to a writer with 2–5 years’ experience who is confident working across different forms of marketing and advertising copy. The role requires strong writing ability, excellent attention to detail and a willingness to learn the depth, nuance and tone of the &Beyond brand.
• The Copywriter will help turn product and trade campaigns and other business requirements into polished copy that is accurate, useful and compelling. The role is primarily focused on strong execution, thoughtful adaptation and careful editing, while supporting the consistent rollout of approved messaging across channels.
• This is a 12-month contract with a strong possibility of extension or conversion to a permanent role, making it an excellent opportunity for long-term growth. Over time, the Copywriter will build deeper experience across brand, trade and digital copywriting, while developing a stronger understanding of the &Beyond portfolio, guest experience, conservation ethos and brand purpose.

CORE RESPONSIBILITIES:

Copywriting and content development

• Write clear, engaging and accurate copy across key brand, product, trade and digital channels. This may include content for websites, newsletters, printed and digital collateral, trade communications, campaign rollouts, PR-related communication, SEO, Google Ads and social platforms.
• Support the development of product-related content, including copy for lodges, camps, yachts, touring, destinations, experiences, offers and itineraries.
• Write and adapt copy for guest-facing and trade-facing audiences, ensuring the content is appropriate for the channel, audience and purpose.
• Contribute ideas and observations where relevant, while remaining focused on strong execution, accuracy and delivery.

Editing, proofreading and brand consistency

• Review, proofread and edit copy to ensure accuracy, consistency, grammar, spelling, punctuation and brand alignment.
• Ensure written content reflects the correct &Beyond tone of voice, level of detail and audience focus.
• Check facts carefully and conduct additional research where needed to ensure product and destination accuracy.

Help maintain consistency across recurring communication formats, product descriptions, trade updates, digital content and campaign copy.
Workflow and team collaboration

• Work from briefs provided by the Group Narrative Lead, Brand Managers and other relevant stakeholders.
• Work closely with the Group Narrative Lead to ensure copy is aligned with approved messaging, campaign direction and brand tone.
• Ask considered questions to clarify missing information, audience requirements, channel needs and intended outcomes.
• Manage assigned copy tasks efficiently, meeting agreed deadlines and communicating proactively if timelines or information is at risk.
• Collaborate with Brand Managers, Digital, Design, Sales, PR and other internal teams to support the delivery of high-quality copy for the intended platform.

Growth and development

• Build a strong working knowledge of the &Beyond portfolio, including lodges, camps, yachts, touring experiences, destinations and partner products.
• Develop confidence in interpreting briefs, understanding audience needs and shaping copy for different channels.
• Grow creative judgement through guidance, feedback and exposure to brand, campaign and product work.
• Strengthen understanding of luxury travel, conservation, sustainability and meaningful brand storytelling.

CANDIDATE PROFILE

SKILLS AND EXPERIENCE:

• Degree, diploma or relevant qualification in Copywriting, Journalism, English, Communications, Marketing or a related field.
• 2–5 years’ experience in copywriting, content writing, editorial, marketing communications or a similar role.
• Strong writing, editing and proofreading ability, with excellent attention to detail.
• Experience writing for marketing channels such as websites, newsletters, brochures, digital campaigns or social media. Experience across every channel is not essential, but a broad understanding would be a strong advantage.
• Basic understanding of SEO writing principles and digital content best practice.
• Ability to adapt tone and content according to audience, channel and purpose.
• Strong research skills, with the ability to build knowledge of a broad product portfolio and write about it clearly and accurately.
• Comfortable working with briefs, feedback rounds and multiple stakeholders.
• A developing creative eye, with the ability to interpret a brief and shape clear, thoughtful and compelling copy with guidance.
• Writing samples or a portfolio of previous work would be a major advantage.
• Experience in travel and tourism, conservation, sustainability, luxury travel, hospitality, lifestyle or premium consumer brands would be advantageous, but is not essential.

Personal attributes

• Passionate about writing, storytelling, travel, conservation and meaningful brand communication.
• Detail-orientated, organised and able to manage different workflows and priorities.
• Curious, thoughtful and willing to learn.
• Collaborative and comfortable working with different teams.
• Open to feedback and committed to improving through guidance and review.
• A clear and confident communicator, with strong interpersonal skills.
• Proactive, reliable and willing to take ownership of assigned work.
• Sensitive to brand tone, nuance and the importance of consistency.
• Motivated by the opportunity to grow within a purpose-led luxury adventure travel brand.

Deadline:19th August,2026

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KEY OUTPUTS

• Responsible for enhancing hospitality standards across all Botswana operations through effective training, coaching, mentoring and skills development initiatives.
• Support lodge teams in delivering exceptional guest experiences that consistently reflect the &Beyond Golden Thread, Brand Standards and Service Ethos.
• Identify operational training needs across all lodges and departments and develop practical training interventions that improve service delivery, teamwork and guest satisfaction.
• Conduct regular lodge visits to monitor service delivery, assess operational standards and provide hands-on training and support to management and team members.
• Establish training needs, prioritise development requirements and formulate training plans to assess, evaluate and measure learning outcomes.
• Maintain training records, skills matrices and development plans to track employee progress and departmental competencies
• Support management teams in identifying talent and developing succession plans in conjunction with the Human Capital Manager through coaching, mentorship, leadership development initiatives and our Understudy Program.
• Promote and instill a culture of guest care, learning excellence and accountability throughout all departments.
• Collaborate closely with Human Capital Manager and lodge management teams to support onboarding, skills development and performance improvement initiatives.
• Provide regular feedback and reporting on training activities, skills development progress and operational opportunities to management.
• Stay abreast of hospitality industry trends, guest expectations and innovative training methodologies to ensure training programmes remain relevant and impactful.

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum 10 years' experience in the hospitality industry.
• Previous experience in training, learning and development, hospitality management or a similar operational leadership role.
• Experience within luxury lodges, hotels or safari operations would be highly advantageous.
• Proven ability to facilitate training programmes and coach employees at all levels.
• Qualification in Hospitality Management, Training and Development, Education or a related field.
• Recognised Trainer/Facilitator certification would be advantageous.

PERSONAL CHARACTERISTICS

• Passionate about developing people and creating exceptional guest experiences.
• Excellent communication, presentation and facilitation skills.
• Strong interpersonal skills with the ability to build relationships across all levels of the business.
• An outgoing, positive and approachable personality.
• Highly organised with strong planning and administrative skills.
• Self-motivated with the ability to work independently and travel extensively.
• Professional, well-presented and results driven.
• Strong attention to detail and commitment to excellence.
• Ability to work under pressure and meet deadlines.
• Good command of the English language.

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KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes 
• Assist and develop agent educational bookings / hosted educational bookings; and work closely with Sales to ensure these trips are seamless. 
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team. 
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period. 
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues 
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED: 

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn. 

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations • Understanding of travel industry channels
• Excellent computer skills including:
• Tourplan advantageous
• MS Office applications such as Word, Excel, PowerPoint and Outlook o WETU
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency 
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.
• Must be administration driven.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.
• The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, can overcome obstacles and persist with the task at hand, be decisive and adaptable.

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• As a member of our Centre of Excellence Team, you will play a crucial role in fostering a culture of excellence and continuous learning within our organization. You will collaborate closely with various departments to identify areas for improvement, develop best practices, and provide support to ensure successful implementation of initiatives.

KEY OUTPUTS:

Daily Responsibilities

• Liaising with suppliers and reservations managers / consultants and all other relevant parties to resolve any queries
• Review and release of payments on the different banking platforms
• Bateleur Club: daily management and processing of Bateleur Club transactions
• Bateleur Club: provide financial support for relationship managers and reservations teams
• Daily finance queries – act as Finance liaison to the Sales, DMC, Commercial Teams, as well as the rest of the Finance team regarding any queries that may arise.
• Ensuring compliance to company policies including AML and FICA
• Checking and approving refunds and commissions in line with the Refunds, AML and FICA policies.
• Continuous review of internal controls

Weekly Responsibilities

• Adhoc functions to ensure the efficiency of the Touring Team
• Preparing bank reconciliations and resolving queries
• Bateleur Travel: processing and reconciliation of credit card transactions 
• Bateleur Club: reconciliation and clearing of Bateleur Club suspense account transactions.
• Bateleur Club: follow up on Membership shortfalls

Monthly Responsibilities

• Tourplan financial period close as per deadlines and established processes
• Revaluation and review of all bank reconciliations
• Preparing and reviewing Balance sheet recons
• PTJ: reviewing of regional stock sheets
• PTJ: processing of stock movement according to stock sheets
• PTJ: investigating stock write offs
• VAT calculations, submissions on e-filing and resolution of queries
• Bateleur Travel: preparation and review of revenue
• Bateleur Travel: quarterly revenue recons
• Bateleur Club: reconciliation of Member statements
• Bateleur Club: calculation of Relationship Managers commissions
• Bateleur Club: preparation of monthend schedules
• Bateleur Club: monthly expiries
• Management account preparation and review
• Accurate monthly and quarterly forecasting
• Budgets: prepare, implement and maintain
• Audit: participate in intermediate/ yearend audits, and internal reviews
• Support the Debtors’ team and Team Leader
• Attending the Debtors review and feedback to Touring Finance Manager on risk areas.
• Deemed VAT review with the aim maintaining a reduced liability.
• Full function Miami accounting to TB
• Ground Handling: processing of revenue and cost of sales of Tourplan
• Ground Handling: management of credit card expenses
• Ground Handling: management of fuel usage
• WeExpense: loading of credit card statements according to specified timelines
• WeExpense: review and authorisation of credit card expenses
• WeExpense: raising of provisions for open claims

KEY RESPONSIBILITIES AND DUTIES

• Payment and Reconciliation Review: Review and authorize supplier reconciliations and payments (including foreign suppliers).
• Accuracy and Compliance: Maintain accurate, up-to-date ledgers, and compliance with company policies.
• Query Resolution: Efficiently resolve complex queries and disputes, acting as an escalation point.
• Reporting and Deadlines: Ensure all month-end deadlines are met.
• Process Improvement: Identify and implement improvements to team efficiencies and workflows. 
• Risk Management: monitoring and managing high risk agents.
• Full responsibility for Tourplan transaction flows, accounting, reporting and internal controls.
• Ensuring the full function month end process is adhered to.

KEY COMPETENCIES & SKILLS

• Negotiation Skills: Ability to problem solve and find solutions with both internal and external stakeholders while maintaining relationships.
• Analytical Skills: Ability to analyse data and identify trends.
• Accuracy and Detail: High level of attention to detail in financial reconciliation.
• Resilience: Ability to work under pressure and meet tight, strict deadlines. 

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Education: Relevant Accounting Qualification, Diploma, or Degree.
• Experience: 3–5 years of related experience.
• Skills: Strong analytical, communication, and interpersonal skills.
• Technical Proficiency: High level of competence in MS Office (especially Excel) and proficiency with Tourplan.