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The Managed Security Engineer role is part of the Network Operations Centre (NOC) and Cyber Security Operations Centre (CSOC) within the Managed Services Department of Content + Cloud. The candidate will be an active member within the NOC and CSOC using a variety of network and security platforms to meet the requirements of the business and its customers. This is a hands-on role and requires broad technical knowledge, skills and abilities of modern IT systems and infrastructure. It is advantageous to have a sound understanding and/or experience of Cyber Security methodologies, concepts and practices.
Work within a multi-disciplined environment (NOC / CSOC) identifying, owning, progressing and resolving network and security incidents.
Perform prompt and effective incident triage and investigation applying sound problem-solving methods to determine scope, urgency, and potential business-impact.
Maintain and operate a wide variety of platforms and toolsets.
Work with internal and external stakeholders to resolve network and security incidents, and vulnerability compliance.
Drive customer satisfaction and continuously seek to improve operational performance.
Collaborate with other teams to maintain standards and functionality.
Initiate, update, approve and maintain knowledge articles within the prescribed ITSM tool
Ensure Service Level Agreements (“SLAs”) are met internally and per customer requirements
Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities.
Provide technical support for the identification, triage and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.
Required skills and capabilities
Excellent soft skills in the form of team working, problem solving and communication.
A keen self-starter who can evidence excellent customer service and can collaborate effectively.
A good understanding of process, change and problem management
Demonstrable network security knowledge: IDS/IPS, firewalls, remote access, VPN, network monitoring, vulnerability scanning, anti-malware
Good working knowledge of Windows and Linux OS, TCP/IP, DNS, HTTP(S), SNMP and server virtualisation (Hyper-V/VMware
One or more of the following industry certifications:
CompTIA Security+, Network +, A+, Microsoft Certified Associate or higher, Cisco CCNA or above.
Solid working experience of a number of the products in the following technology stacks:
Networking and Firewalls – Cisco, Dell, Fortinet
Microsoft Servers 2012-2019
Cloud platforms – O365, Azure, AWS, Mimecast
RMM and Professional Monitoring toolsets
Data Protection | Backup solutions – Backup Exec, VEEAM, Microsoft, DPM, Microsoft Azure Backup Server, Azure Site Recovery
Desired working experience:
Experience with a SIEM platform (Splunk, AlienVault, QRadar, LogRhythm)
Experience with Fortinet, Cisco Meraki, Switching (HP, Juniper), Firewalls (Cisco, Juniper, Palo Alto)
Experience in cloud architectures (Azure, AWS) and engineering solutions
An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS
Having achieved at least a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security
Location and environment
This role will be based in our beautiful Century City Office in Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a work hard but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.
Salary dependent on experience
Working hours will be 40 hours a week, on a rotating shift duration of 10 hours (not including breaks); 4 days on shift 4 days rest.
Role based out of our Century City offices (currently working remotely)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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