Ocean Freight Export Controller (47949) at Ntice Sourcing Solutions

Job Description

• Our Client, an International Clearing and Forwarding company, is seeking an experienced Ocean Freight Export Controller to join their team in Isando, Johannesburg. Projects experience is beneficial
• If you have a solid background in ocean freight exports and enjoy working in a fast-paced, detail-driven environment, this is a fantastic opportunity.
• Experience with projects will be a distinct advantage

Minimum Qualifications & Experience:

• Grade 12 essential; SDS and/or Freight Forwarding qualification advantageous
• Minimum 3 years in clearing & forwarding (Ocean Freight Export)
• CargoWise experience
• Knowledge of Incoterms, export tariffs, and Customs clearance processes
• Familiar with third-party regulatory requirements

Skills & Competencies:

• Strong customer service orientation
• High attention to detail and data accuracy
• Confident communicator (verbal & written in English)
• Basic financial acumen (understanding of debits/credits)
• Proficient in MS Office (especially Excel)
• Able to manage large volumes and work under pressure
• Team player who can also work independently
• Adaptable, organised, and proactive in a changing environment

Key Responsibilities:

• Deliver excellent client service and proactively communicate any delays or issues
• Manage timely dispatch and tracking of cargo
• Accurately process all data and documentation within CargoWise (CW) in a paperless environment
• Liaise with internal teams (Brokerage, Transport, Warehouse) and external stakeholders (Shipping Lines, Customs, Third Parties)
• Ensure customs clearance readiness and documentation compliance
• Secure release of equipment at least 3 working days before stack dates
• Manage costs: ensure accurate billing, job costing, and profitability
• Maintain up-to-date CW status reports (min 3x per week or per client SOP)
• Resolve queries professionally and within agreed timelines
• Arrange cargo insurance and process claims where necessary
• Participate in team meetings, SOP compliance, and continuous improvement initiatives