Office Administrator: KZN Operations (Pietermaritzburg) at National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI)

Job Purpose: (Key Responsibilities)
Perform the full spectrum of an administrative function for a regional office and is also responsible to ensure that the resources allocated to the branch are utilised efficiently and responsibly.

Job Description/ Objectives:

• Maintain and compile a monthly report on operational registers in terms of new registrations, petty cash management, collects, verifies, and submit cease to operate information, cases opened, walk-ins, telephone, fund administration queries, pay outs queries, customer satisfaction surveys and report on this to the Agent.
• Stakeholder relations in relation to all employer interactions related to contributions, benefit payments, detail updates and enquiries.
• Efficient Administration of the operating resources and cost-effective utilisation of all physical and operating resources allocated to the branch.
• Manage the office petty cash including monthly reconciliations and balancing.
• Rendering administrative assistance and support to agents for the full process form opening of enforcement files to arbitration and loading of details on the Case Management System
• Direct all Provident Fund related queries to the query box
• Membership verifications for wellness fund as well as attending to general health plan queries and facilitate health plan cards
• Handle all walk in and phone queries for the regional office
• Be the stand in resource for agents when they are on leave and refer complex matters to the senior agent if unsure
• Stand in for the Cleaner when not at the office
• Open and Close the office on a daily basis

Job Requirements and Knowledge:

• An incumbent in this position will be responsible for full spectrum of an administrative function for a regional office and is also responsible to ensure that the resources allocated to the branch are utilised efficiently and responsibly.
• Must be fluent and be able to communicate in both English and African Languages
• A Knowledge of the Labour Relations Act would be advantageous
• Must have Good Administrative Skills
• Computer literacy
• Mathematical literacy
• Good Communication Skills
• Must have cash handling ability and accuracy
• Ability to deal with i.e. Client Service Orientation
• Willingness to carry out Ad-hoc functions as assigned by the Agents

Related Skills:

• Interpersonal skills
• Time management skills.
• Integrity and Honesty
• Ability to work under pressure
• Organising skills.
• Self-motivated and motivator
• Assertive
• Good communication and fluent conversant in English and other African
• Languages
• Patience and good listener
• Reliable and willingness to learn
• Ability to set priorities.

Qualifications & Experience:

• Matric qualification with Mathematic literacy and working experience in the related environment will be advantageous