Officer Business Development AVAF Retail at Absa

Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Key Performance Areas:

• Deciding and initiating action

• Entrepreneurial and commercial thinking

• Relating and networking

• Adapting and responding to change

• Persuading and influencing

• Creating and innovating

• Delivering Results and Meeting Customer Experience

• Planning and Organising 

Experience Required:

The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

• Manage internal stakeholders achievement of quality of applications and sales targets of sales targets through use of Management Information from internal and external sources

• Identify approved applications as received from Signio (Management Information System (MIS)), initiate contact with client and dealer through continuous engagement to ensure the take-up of deals

• Execute a visitation programme for branches according to allocated portfolio thereby ensuring visibility and future business growth

• Identify potential and avail this information to relevant stakeholders in order to determine tactical planning e.g. marketing initiatives

• Drive the end-to-end process of application approvals and contracts as per take-up percentages agreed in the Performance Development (PD) Plan

• Co accountability of growth elements (huddle, DAS, Wash up, Time Structure, etc)

• Achieve interest margin targets as agreed analysing internal MI

• Facilitate and co-ordinate the delivery and take-up of all approved deals through Service Level Agreements (SLA’s)

• Improve customer experience through electronic delivery e.g. E contract, E signial

• Ensuring a growth in take-up percentages as per agreed PD targets

• Discuss AVAF Customer Value Proposition (CVP)during regular relationship meetings and visits to internal stakeholders as well as new and existing customers to enhance the brand awareness e.g. Islamic and Green Finance

• Enhance the AVAF brand through marketing activities

• Discuss the Sales report on a monthly basis with the internal stakeholders; identify trends with regard to take-up percentage, ticket values and Value Added Products (VAPS). Identify trends and gaps

• Provide ongoing coaching on AVAF products and systems to internal Stakeholders when requested

• Keep track of the sales process until the contract is signed and paid out by aligning of production centre and the Sales Consultant AVAF

• Conduct audit checks of files on contract with regards to applicable documentation e.g. Sales agreement, Invoice, Copy of Identification, Fica and License, etc) 

• Obtain and rectify process trends based on feedback from the internal stakeholders as well as new and existing clients

• Identify Branches through the tracking of business volumes and determine and address reasons for low sales volume by using the marketing initiatives process to manage and increase sales

• Achieve a 95% conversion ratio on all referred TACC applications

• Achieve VAP target as agreed per PD, by making the customers aware for the different VAP products

• Continuous value added products during stakeholder engagements

• Apply waver process to increase the take up rate of VAPS

Education:

• NQF 5 qualification 

• Minimum 2 years Retail Sales Experience with AVAF solution environment

• RE Exams 

Knowledge & Skills:

• MS Office 

• Negotiating Skills

• Networking

• Persuasiveness

• Results Focused

• Quality orientated required

• Presentation skills

• Absa banking and systems knowledge

If you are looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, apply today.

As we strive towards a high-performance culture, our key objectives are to value and build diversity both internally and externally and preference will be given to employment equity candidates. 

If you have not received a response to your application in 15 days please consider your application unsuccessful.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised