Top Jobs at Virgin Active South Africa

Your Purpose…

• As we transform into a Social Wellness Club, we’re redefining how we approach technology by building globally scalable solutions. A key part of this transformation is consolidating our core member engagement platform (our Mobile App and related services) under a central team.
• This team will own a unified codebase, enabling faster, more consistent feature rollouts across multiple countries.
• We’re looking for a Senior Mobile Engineer to design, build, and evolve mobile app capabilities using Kotlin Multiplatform (KMP).
• You’ll work closely with the Engineering Manager / Leads, Product Managers, Designers, QA, and backend engineers to deliver high-quality mobile experiences across Android and iOS through shared KMP modules and platform-specific implementations where needed.
• This is a hands-on senior engineering role with responsibility for owning larger technical problem spaces, shaping implementation approaches, improving engineering quality, and driving scalable, maintainable mobile solutions. The role is app-focused, while working closely with backend teams to support end-to-end delivery.

Your Duties and Responsibilities...

Delivery & Ownership

• Own the design, build, and delivery of complex mobile features and technical components using Kotlin Multiplatform (KMP).
• Own and evolve shared business logic, domain, networking, and platform integration layers across Android and iOS.
• Lead technical input into discussions, sprint planning, backlog refinement, and estimation for larger or more complex work.
• Drive pragmatic decisions on shared vs platform-specific implementation to optimise reuse, maintainability, performance, and user experience.
• Set a high standard for clean, maintainable, and testable code, and influence implementation quality across the team.
• Provide high-quality code reviews, guide technical decisions, and raise implementation quality through constructive feedback.

Technical Execution

• Own end-to-end delivery of complex technical work from design through implementation, testing, release, and post-release support.
• Partner with the Engineering Manager / Leads to shape and strengthen engineering standards, architectural patterns, and development practices.
• Drive alignment with backend engineers on integration design, technical trade-offs, and end-to-end delivery quality.
• Proactively identify and drive improvements in app reliability, performance, observability, and maintainability across the mobile stack.
• Lead investigation of complex production issues, drive root cause analysis, and put preventative improvements in place.
• Improve mobile release processes, CI/CD practices, and automation to increase delivery speed, stability, and confidence.
• Own significant cross-platform delivery outcomes across Android and iOS through shared KMP code and sound implementation decisions.
• Make strong technical trade-off decisions between reuse and platform-specific implementation to support long-term scalability and user experience.
• Own delivery across shared modules, app architecture, testing, and release readiness for larger problem areas or feature sets.
• Influence technical decisions to support scalable and repeatable delivery across multiple countries and products.

Cross-Functional Collaboration

• Partner closely with Product Managers and Designers to shape robust technical solutions, challenge assumptions where needed, and improve delivery quality.
• Coordinate effectively with QA, Data, Operations, and backend teams to deliver high-quality features and resolve cross-team technical challenges.
• Communicate progress, constraints, trade-offs, and delivery risks clearly, and help drive alignment on the best path forward.
• Play a leading role in agile ceremonies, especially for estimation, technical planning, and identifying delivery risks or dependencies.
• Drive strong engineering documentation, share knowledge proactively, and improve reusable development practices across the team.
• Identify and drive improvements in automated testing, CI/CD, code quality tooling, and developer experience.
• Proactively identify and champion opportunities to reduce technical debt, simplify solutions, and improve delivery speed and quality.
• Stay current with mobile engineering practices, Kotlin ecosystem developments, and KMP best practices, and help embed them into team practice where valuable.

Our Minimum Requirements...

We can’t live without…

• Bachelor’s degree in a relevant field or equivalent professional experience in software engineering.
• 6+ years of professional software development experience, with deep hands-on experience in mobile engineering and ownership of complex mobile delivery.
• Strong experience building and evolving production mobile applications at scale.
• Strong experience working in cross-platform or shared-code mobile environments, ideally with Kotlin Multiplatform (KMP), including ownership of complex shared module delivery.
• Strong understanding of mobile architecture, design patterns, modularisation, and maintainable software design, with the ability to make sound technical trade-offs.
• Strong experience integrating mobile applications with backend APIs, services, and third-party platforms, including handling complex integration challenges.
• Strong understanding of RESTful APIs, client-side networking patterns, and mobile app performance considerations.
• Strong experience writing unit tests and improving broader automated testing practices.
• Strong familiarity with version control, peer code review, and collaborative engineering workflows, with consistent contribution to team quality standards.
• Strong debugging, problem-solving, and communication skills, with the ability to handle complex technical ambiguity.
• Ability to work effectively as a senior hands-on individual contributor, influencing delivery and technical quality across a cross-functional product and engineering team.
• Strong production experience with Kotlin Multiplatform (KMP).
• Experience owning delivery across both Android and iOS through shared cross-platform modules.
• Strong exposure to CI/CD pipelines, mobile release management, crash reporting, and observability tooling, including improvement of team practices.
• Strong familiarity with agile delivery frameworks and working effectively in product-led engineering teams.
• Experience in consumer-facing digital products, subscription products, wellness, lifestyle, or marketplace platforms.
• Demonstrated experience improving engineering standards, testing practices, developer tooling, or technical ways of working within a team.

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 15 April 2026

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Job Description

Your Purpose... 

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• We are passionate about supporting people to lead healthy, fulfilled lives by providing a space where they can focus on their physical, mental and social well-being. Wellness can be confusing. We make it easy, honest, and welcoming for everyone.
• As we transform into a Social Wellness Club, we’re redefining how we approach technology by building globally scalable solutions. A key part of this transformation is consolidating our core member engagement platform (our Mobile App and related services) under a central team. This team will own a unified codebase, enabling faster, more consistent feature rollouts across multiple countries.
• We’re looking for a Senior Integration Engineer to design, build, and evolve the backend and integration services powering our Digital ecosystem and related platforms.
• You’ll be a hands-on senior engineer, delivering reliable, secure, and scalable software across internal and third-party systems, while taking ownership of more complex integration problem spaces through both feature delivery and operational responsibility.
• You’ll work closely with the Engineering Manager / Leads, Product Managers, Designers, QA, and front-end developers to deliver high-quality backend and integration solutions/services that align with our product and business goals.
• This is a hands-on senior engineering role, and you’ll be expected to deliver complex integration work, improve code quality and reliability, strengthen performance and testability, and help drive maintainable, scalable software and engineering practices.
• The role is backend and integration focused, while working closely with front-end teams to support end-to-end delivery.

Your Duties and Responsibilities...

Delivery & Ownership

• Own the design, build, and evolution of complex backend services, APIs, and integration solutions supporting digital products and related platforms.
• Lead technical input into discussions, sprint planning, backlog refinement, and estimation for more complex integration work.
• Support and guide other engineers through high-quality code reviews, knowledge sharing, and strong engineering practices.
• Set a strong example for clean, maintainable, and testable code aligned with team standards and agreed architecture.
• Provide thoughtful code reviews and raise implementation quality through constructive technical feedback.

Technical Execution

• Design, develop, and evolve solutions using C#, .NET, Azure Cloud, and API/event-driven patterns, making sound technical trade-offs for scalability and maintainability.
• Partner with the Engineering Lead to strengthen engineering standards, architectural patterns, and development practices across the team.
• Own delivery across internal platforms and third-party systems for more complex, business-critical, or high-dependency integrations.
• Apply and reinforce strong engineering practices across coding, testing, debugging, code reviews, and secure software development.
• Drive alignment with frontend and other consuming teams to ensure smooth integration design, service contracts, and end-to-end delivery quality.
• Proactively identify and drive improvements in system reliability, performance, observability, and maintainability across owned services and integrations.
• Lead investigation and resolution of complex integration failures, defects, and performance issues across distributed services and partner integrations.
• Improve CI/CD pipelines, automated testing, deployment readiness, and release quality to increase delivery confidence and operational resilience.
• Own the reliability, scalability, and maintainability of integration services through strong technical execution, operational judgment, and proactive improvement.

Operational Excellence

• Lead complex incident resolution, drive root cause analysis, and implement preventative improvements to strengthen system resilience.
• Identify and drive improvements to monitoring, logging, alerting, and observability across integration services.
• Make sound trade-off decisions that balance delivery speed with code quality, maintainability, resilience, and technical debt management.
• Proactively identify risks, dependencies, bottlenecks, and improvement opportunities early, and help drive the right technical response.

Cross-Functional Collaboration

• Partner closely with Product Managers and Designers to shape robust technical solutions, surface technical trade-offs, and improve delivery quality.
• Coordinate effectively with QA, Data, Operations, and frontend teams to deliver high-quality features and resolve cross-team technical challenges.
• Communicate progress, technical constraints, trade-offs, and delivery risks clearly, and help drive alignment on the best technical path forward.
• Play a leading role in agile ceremonies, especially for technical estimation, planning, and dependency/risk identification.
• Drive strong engineering documentation, share knowledge proactively, and improve reusable development practices across the team.
• Identify and drive improvements in automated testing, CI/CD, code quality tooling, and developer experience.
• Proactively identify and champion opportunities to reduce technical debt, simplify solutions, and improve delivery speed, quality, and reliability.
• Stay current with engineering practices and Azure best practices and help embed them into team delivery where valuable.

Our Minimum Requirements...

We can’t live without…

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent professional experience.
• 6+ years of professional software engineering experience, with deep hands-on experience in backend development and systems integration.
• Strong hands-on experience with C#, .NET, and Azure cloud services in production environments.
• Strong experience building and evolving RESTful APIs, backend services, and integration solutions in Azure Cloud and related integration services.
• Strong understanding of API-led, event-driven, and asynchronous integration patterns, with the ability to apply them to complex integration scenarios.
• Strong understanding of software engineering fundamentals including clean code, testing, debugging, version control, and secure development practices, with consistent application across complex systems.
• Strong exposure to CI/CD pipelines, automated testing, monitoring, and modern software delivery practices, including improvement of team practices.
• Strong ability to troubleshoot and resolve issues across distributed systems, integrations, and third-party dependencies, including complex operational issues.
• Strong experience working with internal and external systems to deliver successful end-to-end integrations, including higher-complexity or business-critical integrations.
• Strong problem-solving, communication, and collaboration skills, with the ability to work effectively across technical and non-technical teams and influence better technical outcomes.
• Strong experience with Azure integration services such as Service Bus, Logic Apps, Functions, and Event Grid.
• Strong familiarity with Agile/Scrum delivery frameworks and best practices.
• Experience supporting mobile app ecosystems or product-centric digital platforms with complex backend/integration needs.
• Demonstrated experience improving the scalability, reliability, and supportability of backend and integration systems.
• Strong knowledge of enterprise integration patterns and asynchronous messaging systems such as Kafka or RabbitMQ.
• Prior experience working effectively with distributed, remote, or hybrid engineering teams.

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 15 April 2026

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Your Purpose...

• The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals. You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly.
• It’s about creating fun, personalized experiences that keep our members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!

Your Duties and Responsibilities...

• Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
• Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
• Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
• Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
• Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
• Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
• Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
• Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
• Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings.
• With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.

Our Minimum Requirements...

We can't live without...

• Matric qualification
• A Recognized Fitness Qualification
• A minimum of 5 years’ experience within the Fitness Industry
• A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
• A minimum of 2-3 years of experience in managing people / teams
• Exceptional people leadership skills
• Experience in teaching a variety of Group Exercise classes
• be passionate about wellness industry
• Strong team player & collaborator
• Exhibit the VA brand values

We'd like you to have...

• Experience within a health club or wellness club
• Management experience
• Great communication skills
• Great relationship building skills
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Organizational & coordinating skills
• Excellent facilitation and presentation skills
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 10 April 2026

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Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise

• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 10 April 2026

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Your Purpose....

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities...

Complete preventative maintenance activities on the following equipment (but not limited to):

• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner

Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.

• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements...

We can't live without...

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

Knowledge of the following equipment in installation, maintenance and operation of:

• Chillers
• Evaporative and cooling towers
• Electronic controls
• General air-conditioning systems
• Building management systems
• General electrical (Medium voltage)
• Water treatment
• Hot water vessels
• Steam generators
• Saunas
• Pumps
• Valves
• Heat exchanges
• Sand filtration systems
• Plumbing
• Carpentry and Glazing
• Health and Safety knowledge

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

go to method of application »

Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 08 April 2026