Officer: Sales Support at Capitec Bank

Purpose Statement

• To execute the client account opening process (client on-boarding) for Business Bank clients, focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.

Experience

Minimum:

• 2+ years administration/processing experience preferably in retail banking 

Ideal:

• 1 – 2 years electronic banking and credit card experience 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Knowledge and    understanding of documentation processing and management principles

• Understanding of the concepts of client service and efficiencies

• Working in an environment of repetitive tasks

Ideal:

• Knowledge of Business Bank products and services

• System and reporting knowledge: BaNCS, BaNCSConnect,Debit Card (Postilian), Credit Card Prime & On-line systems, Footprints, Ghost Conveyor system, CIPRO, ITC/ Transunion, ODS reports

Skills

• Communications Skills

• Administration Skills

• Attention to Detail

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Analysing_Evaluating and Implementing Ideas

• Adhering to Principles and Values_Showing Community and Social Responsibility

• Following Instructions and Procedures_Accepting Direction

• Analysing_Using Math

• Adhering to Principles and Values_Acting with Integrity

• Analysing_Working with Financial Information

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Following Instructions and Procedures_Following Policies and Procedures

• Analysing_Critical Thinking

• Adhering to Principles and Values

• Analysing

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Following Instructions and Procedures

• Analysing_Testing and Troubleshooting

• Analysing_Reading Effectively

• Following Instructions and Procedures_Managing Risk

• Following Instructions and Procedures_Managing Time

• Adhering to Principles and Values_Demonstrating Beliefs and Principles

• Following Instructions and Procedures_Managing Meetings

• Following Instructions and Procedures_Working Safely

• Analysing_Thinking Broadly

• Analysing_Solving Complex Problems

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Delivering Results and Meeting Customer Expectations

Conditions of Employment

• Clear criminal and credit record