Officer: Service Consultant-2 at Absa

Job Summary

• The purpose of the role is to execute all clients’ requests within Wholesale Operation segments. To accurately and effectively administer capturing and maintaining of various products. To confirm that all requests comply with policy, procedures and audit requirement at all times, as well as providing administrative support to frontline staff.

Job Description

Your key accountabilities in this role will include:

• Index, Fulfil and Dispatch client requests as per instructions from Client, Auditing Companies, Frontline Bankers and/or Frontline Service Managers.
• Complete all requests allocated to you timeously and effectively with zero comebacks as the norm.
• Ensure quality and accurate processing of client requests according to Quality Assurance standards.
• Ensure all relevant updates are captured on operating systems.
• Monitor work queues daily to ensure all work received is completed within SLA.
• Ensure client receives feedback on escalations received.
• Captured daily work completed on operating systems.
• Ensure all administrative and processing activities comply with ABSA risk, policies, procedures, as well as legal and regulatory requirements to prevent fraud and losses.
• Adhere to all processes in the Client Service Centre Support and identify opportunities to improve processes.
• Ensure that changes to processes are effectively incorporated into all administrative activities.
• Report and escalate all system related issues.
• Establish and Maintain good professional relationships with all internal and external stakeholders.
• Provide excellent customer service and impeccable telephone etiquette.
• Adhere to the Service Level Agreement (SLA) provisions and turn-around times of handling and finalising client requests and queries.
• Work closely with the other members of the Servicing Unit to deliver outstanding performance.
• Take responsibility for routine duties on a regular basis with other members of the  team.
• Send us your CV if you have an NQF level 4 Grade 12 and 2 Years General Banking experience

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised