The role of Collections and ECM Strategy is to oversee the development of collection strategy and takes full accountability to ensure a consistent increase in the overall collections book, strategic campaign planning and optimisation of new and existing models, data sets and stakeholder relationships both internal and external
Understand business needs and objectives
Management of weekly performance reports and presentations
Recommend and implement appropriate champion/challenger strategies to continually “test and learn” to improve portfolio profitability.
Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function
Monitor and Deploy analytic models where relevant for the Collections environment to enhance performance
Contribute positively toward effective monthly collections percentage by providing up-to-date analysis and reporting as well as providing strategic guidance to ensure consistent increase in the overall collections book
Produce daily productivity analysis
Ensure efficiency of resources by providing a strategic campaign plan to optimize the effective use of all current tools i.e., WhatsApp, Dialler, SMS etc.
Self Service campaigns and Communications Strategies – implement and manage in collaboration with other business stakeholders
Omni Channel - Investigate and promote the use of Omni Channel solution
Coach and mentor Junior Analysts
Minimum Qualifications / Experience (Required for the Job)
Relevant Bachelors Degree
Bcom including Maths, Stats or Finance, Economics major with Econometrix, Actuarial Science, Bsc Engineering (these are preferred)
Experience min 5 years in the Credit Risk environment especially within the Financial Services Industry
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