OMF Intermediate Area Manager (Limpopo Central) at Old Mutual

Job Description

• This role takes accountability for maintaining the area branch operations of a comparatively large area in terms of manpower plan, growth and quality targets, cost management, arrears managements, client service, compliance and audit requirements.
• The role is responsible to strategically lead retail branches within a defined geographical location in terms of sales, service, risk, compliance, people management and stakeholder relationship management (internal and external). It is also accountable for the sales targets and overall profitability of the defined location.
• Sales and Profitability
• Manages sales & sales support processes to ensure branch profitability and to meet business targets.
• Achieving business goals and revenue targets.
• Setting performance objectives.
• Developing and implementing business, marketing, and advertising plans.
• Pro-actively engages in research, fact-finding, cold canvassing and prospecting in order to identify and attract potential clients. 
• Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business.
• Customer
• Dealing with escalated customer issues and incident reports.
• Ensures that client service delivery supports optimal branch performance.
• Continual assessment of service delivery in order to make recommendations on people, processes and systems.
• Proactive escalation of issues that impact service delivery.
• Provides support and acts as a coach in terms of Service.
• Collaborates across lines of business and teams to improve relationships and customer experience.
• Provides feedback to managers to improve performance and quality.
• Provides input to systems / processes to enhance the customer experience.
• Operations
• Ensure successful implementation of Retail Branch Business initiatives
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Overseeing daily operations and managing budgets.
• Internal and External Stakeholder Management
• Identifies potential new markets and opens up the markets.
• Develops local market & resource plan for area.
• Responsible for the external relationship management with key stakeholders.
• Managing internal and external stakeholder relations.
• Builds and sustains long-term relationships with Employers and Unions.
• Presents the OMF value proposition to employers and employees.
• Manages profitability & delivery of new business.
• Builds internal relationships within OMSA in order to ensure that other lines of business are tapped into optimally.
• Grow the OMF Brand, increase employer penetration, and ensure that all services and products are utilized to its intent through own efforts.
• Focus on establishing a Corporate Customer base.
• Ensure implementation of an Integrated Financial Services (IFS) Model
• Leading a Team
• Responsible for people management - includes talent management and change leadership.
• Performance manages, coaches and mentors Sales / Branch Managers.
• Setting performance objectives
• Evaluating and optimising operational performance
• Recruiting, training and supporting managers as well as conducting regular performance appraisals.
• Builds a high-performance ethic in the region amongst staff / employees.
• Leading overall operations to achieve business goals and maximise profitability.
• Risk Management
• Ensuring regulatory and company standards (implementation, oversight and reporting)
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Manages and minimises business risk in the region.
• Ensures Financial Services Industry regulations are adhered to.
• Collections
• Manages collections and quality of book in the region.
• Responsible for the Collection and Book performance of the area.
• Implementation and Management of Collection strategy.
• Specific focus and hands on approach, all ICU, Relegation, Nursery and BSP branch focus areas.
• Focus on poor performing branches and Roll rates specific Active to Legal.
• Reporting
• Monitors area results.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

Skills:

• Ability to lead and manage people
• Perform efficiently in a high-pressure environment
• Excellent problem-solving
• Excellent decision making skills
• Excellent presentations skills
• Excellent communication skills
• Minimum Requirements
• Required: Grade 12 (Or NQF Equivalent)
• RE 5 Qualification (advantageous)
• Preferred: Tertiary Qualifications in business, commercial or finance.
• Experience – Minimum of 5 years in a similar role:
• Demonstrated leadership experience and ability to create and manage a highly motivated and focused.
• Demonstrated experience in roles requiring growth and retention of a customer base.
• Demonstrated experience in banking/financial services.
• Demonstrated experience in managing front line compliance risks.