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  • Posted: Oct 8, 2024
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    OMF Client Relations Consultant (Pinetown Pinecrest Mall) - Durban

    Job Description

    • This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.
    • Provides telephonic and face-to-face service to customers.
    • Adheres to service and quality standards.
    • Adheres to business, process and compliance rules.
    • Moderate to high level of technical knowledge.
    • Multi skilled across product and process relevant to the business area.

    go to method of application »

    OMF Financial Consultant ( OMF Butterworth - Mthatha Street )

    Job Description

    • This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. 
    • The incumbent is individually accountable for achieving results through own efforts.
    • Meets monthly sales targets in terms of lending, transactional banking and insurance.
    • Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
    • Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
    • Accurately capture all client information on Summit as per loan application and supporting documentation
    • Suspend or reject loan applications to be re-quoted as and when required
    • Report suspicious or fraudulent loan application documents to the Branch Manager
    • Explain the Loan Application Process to facilitate client understanding of the process
    • Explain Terms and Conditions of Old Mutual Finance Products to clients
    • Issue copy of Contract / Agreement to Client
    • Print loan agreement for client’s signature
    • Correct altered loan application information sent for rework and reprint for client’s signature
    • Follow up on clients with 1st and 2nd missed instalments
    • Meets collections and arrears targets in terms of lending products.
    • Educates clients on responsible use of credit and effective money management
    • Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
    • Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
    • Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
    • Provides excellent face to face and telephonic service to customers.
    • Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
    • Builds sustainable relationships that enhances the brand.
    • Delivers on daily production standards and adheres to service and quality standards.
    • Processing of lending products and verification of the required information.

    Minimum Requirements

    • National Senior Certificate or; (Equivalent NQF level 4)
    • Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

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    Legal, Risk and Compliance Officer - Cape Town

    Role Overview:  

    • A vacancy has arisen for a Legal, Risk and Compliance Officer for Old Mutual Property also known as Old Mutual Real Estate Holdings Company (OMREHC) (Pty) Ltd. 

    Legal, Risk & Compliance Services  

    • Advises the business with interpretation, advice and application of legal and regulatory requirements across assigned entities and trusts. 
    • Assists the Board with the interaction/ communication with regulatory bodies, with respect to matters affecting the Board, such as governance requirements. 
    • Ensure that all compliance matters are managed, addressed and presented and tabled at subsidiary Board’s in accordance with the compliance calendar applicable to subsidiaries. 
    • Provides legal transactional governance advice to assigned entities and trusts. 
    • Draft, review and vet various property related contracts.
    • Manage property related litigation.
    • Provide general commercial advice to the business.
    • Plan for, implement and take accountability for the development and adoption of a first line risk and compliance function for the business.
    • Provide risk identification, assessments and monitoring to the business.
    • Communicate updates, monitor and report on the risk to second line risk and compliance.
    • Provide technical risk and compliance inputs and provide support in business projects.
    • Reporting on the effectiveness of company policy, standards, processes and procedures in Risk and Compliance Reports.
    • Establish and manage relationships and enhance engagement with 2nd and 3rd line of defence assurance functions (Risk, Compliance Internal Audit and Governance.
    • Identify and communicate training requirements and encourage awareness.

    Company Sec Services

    • Responsible for providing efficient and effective Company Secretarial services to the Board/Trustees and if so required, Committees as assigned. 
    • Implement agreed advice/guidance to directors both collectively and individually on their statutory and fiduciary duties, responsibilities and powers. 
    • Responsible for administration relating to Board meetings, filing of documents and preparing Board Charters and Terms of Reference. 
    • Implement in line with agreed interpretation of the Companies Act and best practice corporate governance (including adherence to regulatory governance requirements) to all directors and members of management, aligned to Group Governance Framework (GGF) implementation and annual assessment. 
    • Ensures compliance with the Companies Act and any other applicable legislation in assigned entities and trusts. 
    • Implement in line with agreed interpretation of Company Secretarial processes through Agendas, Board composition, number of meetings held to address compliance matters, aligned to GGF implementation and annual assessment. 
    • Organizes and administers the smooth running of meetings, producing accurate minutes and resolutions. 
    • Provides general support - maintenance of databases of information on directors and subsidiary companies, signing powers, etc. 
    • Delivers secretarial services as per legislative requirements. 
    • Manages remuneration of directors (if required). 
    • Sets up new subsidiary companies and trusts. 

    Corporate Governance advice & monitoring 

    • Ensures that the Board implements best practice corporate governance requirements in line with the Group Governance Framework (GGF), when making decisions. 
    • Implementation of the GGF, to ensure efficiencies and drive down the overall cost of Corporate Governance. 
    • Provide input into all corporate governance initiatives, to ensure alignment with the Group. 
    • Accountable for GGF assessment/attestation, application and reporting across assigned entities and trusts. 
    • Provides oversight and monitoring of corporate governance and escalates Group wide issues. 
    • Assists in driving governance initiatives to underpin the vision of Old Mutual being a responsible business. 
    • Administers the Group’s subsidiary companies' statutory records, registers and the lodgment of necessary returns in compliance with statutory requirements. 
    • Keeps Company registers up to date. 

    Stakeholder relations 

    • Facilitates communication with stakeholders and acts as point of consultation between external defined stakeholders and the organization, pertaining to relevant matters. 
    • Building professional relationships with key stakeholders within the business.
    • Responsible for AGM administration across assigned entities. 

    Basic Job Requirements

    • Relevant Tertiary Qualification.
    • Chartered Governance Institute Qualification will be advantageous.
    • At least 5 to 7 years’ experience in a legal and corporate secretarial environment
    • Property related experience being an advantage 
    • Strong knowledge of statutory and regulatory requirements as per legislature.
    • Board and board committee, executive /management committee administration experience required.
       

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    Administrator- Suppliers

    Job Description

    • This role is accountable for coordinating the function of the Procurement Hub to ensure that the day to day procurement requests are effectively completed as per the process described in the Procurement Protocol as well as all administrative functions .

    You Would 

    • Conducting ITC Checks
    • Supplier Reg number checks
    • Supplier VAT Checks, sars vat search
    • Snow Calls actioning, verifications and loading
    • Query resolving from SNOW calls and emails
    • Conducting AVS Checks
    • Data Accuracy – Ensuring that the supplier data is accurate
    • Actioning of emails that come into the procure box
    • Efficiently process and manage new supplier requests, updating records in Oracle/TIA systems.
    • Handle reinstatements to supplier records to ensure up to date for payment purposes and accurate information.
    • Ensure all supplier data is updated in accordance with the Supplier Form and supporting documents to maintain data integrity.
    • Regularly update RAM records, including CSI, OEM, and BBBEE information.
    • Conduct thorough due diligence on new and existing suppliers to assess reliability and compliance
    • Using excel sheet to keep track of snow calls open, pending and closed incomplete

    Experience, knowledge & skills required 

    • Matric
    • Diploma and/or equivalent NQF Level 6 qualification in general insurance. (Advantageous)
    • 2 years’ experience in Insurance
    • Microsoft office knowledge

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    Commercial Lines Processing Consultant

    Job Description

    • Perform service requests (new business and/or after sales service) received from customers for and on behalf of Commercial DFA Agents and/or Tied Agents by processing transactions within Underwriting Guidelines criteria in order to provide an improved customer experience.
    • Service Delivery to ensure customer satisfaction
    • Process and/or respond to all requests accurately as per requests received.
    • Deal with all customers in a professional manner in strict accordance with Old Mutual Insure values and standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the Alternative Distribution Channel products, services, claims process and retention criteria in order to offer exceptional service to the customer.
    • Be personally responsible for reaching set targets.
    • Adhere to service standards and provide quality service delivery 
    • Provide customer services in line with quality and performance standards.
    • Build positive customer relations and solve or escalate customer queries and complaints.
    • Build and maintain excellent relationships with key internal external stakeholders.
    • Contribute to a service culture which builds rewarding relationships and proposes innovations to provide exceptional client service.
    • Continuous improvement of work outputs 
    • Adhere to agreed processes in order to deliver targeted operational results.
    • Continuously strive to enhance and improve the Processing processes.
    • Represent and market this process internally to peers and managers.
    • Identify and report on processing process issues. Ensure process, product and systems optimisation is prioritised in order to deliver targeted strategic advantage.
    • Adhere to all financial requirements to ensure cost control and governance adherence
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.
    • Quality people practices
    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with team to deliver required service levels.
    • Actively share information with other team members regarding successes, issues, trends and ideas.
    • Actively participate in own professional development and career path.

    Experience, knowledge & skills required

    • Grade 12.
    • 2 – 3 years’ experience in Commercial Underwriting.
    • FAIS Compliant (or studying towards compliance within 12 months) advantageous.
    • Computer literate.
       

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    OMF Intermediate Area Manager (Limpopo Central)

    Job Description

    • This role takes accountability for maintaining the area branch operations of a comparatively large area in terms of manpower plan, growth and quality targets, cost management, arrears managements, client service, compliance and audit requirements.
    • The role is responsible to strategically lead retail branches within a defined geographical location in terms of sales, service, risk, compliance, people management and stakeholder relationship management (internal and external). It is also accountable for the sales targets and overall profitability of the defined location.
    • Sales and Profitability
    • Manages sales & sales support processes to ensure branch profitability and to meet business targets.
    • Achieving business goals and revenue targets.
    • Setting performance objectives.
    • Developing and implementing business, marketing, and advertising plans.
    • Pro-actively engages in research, fact-finding, cold canvassing and prospecting in order to identify and attract potential clients. 
    • Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business.
    • Customer
    • Dealing with escalated customer issues and incident reports.
    • Ensures that client service delivery supports optimal branch performance.
    • Continual assessment of service delivery in order to make recommendations on people, processes and systems.
    • Proactive escalation of issues that impact service delivery.
    • Provides support and acts as a coach in terms of Service.
    • Collaborates across lines of business and teams to improve relationships and customer experience.
    • Provides feedback to managers to improve performance and quality.
    • Provides input to systems / processes to enhance the customer experience.
    • Operations
    • Ensure successful implementation of Retail Branch Business initiatives
    • Planning, evaluating, and optimizing operations to be efficient and cost-effective.
    • Overseeing daily operations and managing budgets.
    • Internal and External Stakeholder Management
    • Identifies potential new markets and opens up the markets.
    • Develops local market & resource plan for area.
    • Responsible for the external relationship management with key stakeholders.
    • Managing internal and external stakeholder relations.
    • Builds and sustains long-term relationships with Employers and Unions.
    • Presents the OMF value proposition to employers and employees.
    • Manages profitability & delivery of new business.
    • Builds internal relationships within OMSA in order to ensure that other lines of business are tapped into optimally.
    • Grow the OMF Brand, increase employer penetration, and ensure that all services and products are utilized to its intent through own efforts.
    • Focus on establishing a Corporate Customer base.
    • Ensure implementation of an Integrated Financial Services (IFS) Model
    • Leading a Team
    • Responsible for people management - includes talent management and change leadership.
    • Performance manages, coaches and mentors Sales / Branch Managers.
    • Setting performance objectives
    • Evaluating and optimising operational performance
    • Recruiting, training and supporting managers as well as conducting regular performance appraisals.
    • Builds a high-performance ethic in the region amongst staff / employees.
    • Leading overall operations to achieve business goals and maximise profitability.
    • Risk Management
    • Ensuring regulatory and company standards (implementation, oversight and reporting)
    • Ensuring products and services comply with regulatory and quality standards.
    • Ensuring company standards and procedures are followed.
    • Manages and minimises business risk in the region.
    • Ensures Financial Services Industry regulations are adhered to.
    • Collections
    • Manages collections and quality of book in the region.
    • Responsible for the Collection and Book performance of the area.
    • Implementation and Management of Collection strategy.
    • Specific focus and hands on approach, all ICU, Relegation, Nursery and BSP branch focus areas.
    • Focus on poor performing branches and Roll rates specific Active to Legal.
    • Reporting
    • Monitors area results.
    • Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

    Skills:

    • Ability to lead and manage people
    • Perform efficiently in a high-pressure environment
    • Excellent problem-solving
    • Excellent decision making skills
    • Excellent presentations skills
    • Excellent communication skills
    • Minimum Requirements
    • Required: Grade 12 (Or NQF Equivalent)
    • RE 5 Qualification (advantageous)
    • Preferred: Tertiary Qualifications in business, commercial or finance.
    • Experience – Minimum of 5 years in a similar role:
    • Demonstrated leadership experience and ability to create and manage a highly motivated and focused.
    • Demonstrated experience in roles requiring growth and retention of a customer base.
    • Demonstrated experience in banking/financial services.
    • Demonstrated experience in managing front line compliance risks.

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    Senior Software Engineer - Johannesburg

    Job Description

    • A seasoned Full-Stack Software Engineer with a strong track record of delivering complex web applications and a passion for mentoring and leadership. The senior full-stack engineer is a leader in the development space across both technical and domain knowledge and plays a key role in teams achievement
    • As a senior member of Old Mutual’s team, the incumbent will take a leadership role in designing, developing, and maintaining complex web applications, driving architectural decisions, and mentoring junior and intermediate developers.

    Key Responsibilities:

    • Full-Stack Development: Lead the end-to-end design, development, and maintenance of web applications, ensuring they meet high standards for functionality, performance, and user experience.
    • Front-End Development: Create responsive and user-friendly interfaces using HTML, CSS, and JavaScript. Collaborate closely with the design team to maintain a seamless and visually appealing user experience.
    • Back-End Development: Manage server-side development, including the selection and use of programming languages and frameworks like Node.js, Python, Ruby, Django, etc.
    • Database Management: Design, optimize, and manage database schemas, queries, and interactions using relational and NoSQL databases like MySQL, PostgreSQL, MongoDB, etc.
    • Web Application Frameworks: Utilize specific web application frameworks and libraries to streamline development processes, enhance application functionality, and provide technical leadership.
    • Architecture and System Design: Drive architectural decisions, system design, and code reviews to ensure scalable and maintainable software solutions.
    • Version Control: Lead codebase management using Git or other version control systems, establishing best practices for code collaboration and version tracking.
    • Testing and Debugging: Establish testing strategies, develop unit tests, and provide expertise in debugging and optimizing code for performance and reliability.
    • API Integration: Work on integrating APIs and third-party services, focusing on security, scalability, and efficiency.
    • DevOps and Deployment: Implement DevOps practices, including CI/CD pipelines, containerization, and cloud services to optimize application deployment and scaling.
    • Mentoring and Collaboration: Mentor and collaborate with junior and intermediate developers, contributing to team growth, knowledge sharing, and best practices.
       

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    MFC Salaried Financial Advisor Inhouse (Thohoyandou)

    Job Description

    • This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

    What is a financial advisor?

    • The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
    • The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
    • As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

    What is required of you?

    • Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
    • Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
    • Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

    What do we need from you?

    • A Grade 12 (Matric) certificate
    • FAIS compliance
    • RE5
    • A valid Driver’s licence and your own car
    • A clear criminal and credit check
    • A minimum of 3 years working experience (preferably in sales)
    • Proven computer literacy (MS Office suite)
    • Excellent communication skills (written and verbal
       

    go to method of application »

    Commissioned Financial Advisor - Rustenburg

    • We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
    • The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
    • Responsible for the procurement of new business
    • Expand sales of products and services with existing customers
    • Work mainly on own leads

    go to method of application »

    Senior Communications Manager (External Communications): 6-Month Fixed Term Contract

    Job Description

    • The role is responsible for the formulation and delivery of the group’s external communication plan and the promotion of our group message to external stakeholders. The role will lead a team of managers to build and enhance our reputation, manage group media relations, and ensure consistent and effective communication across various external platforms.

    Role Description / Key Performance Areas

    Strategic Delivery:

    • Develop and implement a comprehensive communication plan that aligns with the organisation’s goals, objectives, and communication strategy.
    • Deliver a press and media strategy to guide effective press and media relationships across the Group.

    Operational Delivery:

    • Manage the delivery of effective and efficient OML communications processes.
    • Optimise and drive ‘Ways of Work’, including digital transformation, operational processes, tools, and systems.
    • Manage the delivery of External Communication services according to agreed service standards.
    • Monitor media coverage and industry trends, proactively identify potential issues, and develop strategies to mitigate reputational risks.
    • Monitor and analyse communication metrics and KPIs to evaluate the effectiveness of communication strategies and tactics, making data-driven recommendations for improvement.
    • Collaborate with the Group Marketing and other cross functional teams, to develop a consistent approach and delivery of communication to external stakeholders.
    • Drive the delivery of compelling messaging and content to promote the organisations brand and drive engagement and support.
    • Manage external communications, including press releases, thought leadership programme media relationship building and issues and crisis management.
    • Serve as the organisation’s primary media contact, building and maintaining relationships with key journalists, bloggers, and influencers.
    • Organise and manage press conferences, media interviews and other events to effectively communicate key messages and initiatives.
    • Manage people and culture per OML people practices and policies to create an enabling environment that supports high-performing and empowered teams.
    • Contribute to functional data resource planning.
    • Implement the functional resource plan and take corrective action (where required).
    • Manage functions KPIs and implement corrective action.

    Finance and Governance:

    • Responsible for Finance and Risk management, including the management and clearing of audit findings.
    • Contributes to functional resource planning and integration.
    • Drives and manages accountabilities for certain legislative requirements specifically impacting the way we engage with our customers.

    Manage Budget.

    Qualifications Required 

    • Degree in communications, public relations, journalism, or a related field.

    Experience required

    • Minimum 8 years’ external communications experience.
    • Extensive experience defining and implementing communications strategies and plans, including driving communications standards and governance across a business.
    • Experience in managing teams.
    • Extensive experience in media relations, crisis communication and reputation management.
    • Proficient in using various communications tools and platforms.
    • Strong relationship building skills.
    • Prior financial services experience is desirable.

    Competencies

    • Strategic
    • Leading with Influence
    • Collaborating
    • Customer First
    • Execution
    • Innovation
    • Personal Mastery

    Technical Competencies

    • Business & Market knowledge
    • Advanced knowledge of the business landscape (Business value chain, key operational areas). Knows how each business area contributes to business success. Sound knowledge of the market conditions within which the business operates and how potential developments could influence the business. Sound knowledge of competitors to the business and how their product/service offering competes with the business offering.
    • Content Development
    • Develops suitable and engaging content for a range of different target audiences. Understands the needs of the target audience in content development. Develops content to suit the platforms or channels it will be published to. Aligns content to corporate identity and brand guidelines. Displays sound written communications ability.
    • Corporate Communication
    • Guides in dealing with communication in demanding situations and to different stakeholders. Sound skills in formulating communication strategies and plans to deliver internal and external communication. Shapes and aligns key messages to the needs of stakeholders and the corporate narrative. Develops communication outcomes that build and grow the brand. Develops integrated marketing communications campaigns using both physical and digital tools. Advanced skills in press and media relations.
    • Reputation Management
    • Skilled in assessing the business reputation in the market and with various stakeholder groups. Sound knowledge of the key reputation drivers and the internal coordination required to drive a good corporate reputation. Sound understanding of corporate reputational risk and how this will impact the business.
    • Risk and Crisis Management
    • Skilled in implementing the business risk, compliance, and governance policies within a work environment. Sound knowledge of what constitutes ethical behaviour. Knows the crisis management process.

    Method of Application

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