On site Client Service Representative - 6 Month Contract - Bloemfontein at Quest Staffing Solutions

About the job

We're seeking an On site Client Service Representative on a 6 Month Contract for a client within the telecommunications industry to be based in Bloemfontein

Duties & Responsibilities:

• Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
• Proactive tracking and management of Requests for service
• Combination of client experience – fulfilment and assurance as well as technical coverage support
• Quality assessment and compliance
• Good technical mobile and handset understanding
• Professional writing and communication
• Analytical and logical
• ITIL foundations
• Product knowledge

Desired Experience & Qualification:

• Client services training, advantageous
• ITIL foundation certification, advantageous
• All experience must be in the mobile sector (voice and data)
• 2 – 3 years’ experience within a service fulfilment and/or assurance role.
• 2 – 3 years’ experience in a client facing role
• Experience in client facing service, quality assessment and/or technical support

Package & Remuneration:

• R118.80 per hour