Onboarding Service Specialist: Mid Corporate at Nedbank

Job Responsibilities

• Lead the onboarding process for Mid Corporate clients, including account setup, documentation, and regulatory compliance.
• Collaborate with Relationship Managers to gather necessary information and documentation from clients.
• Ensure timely and efficient onboarding while adhering to all relevant regulations and internal policies.
• Build and maintain strong relationships with Mid Corp clients to understand their needs and expectations.
• Stay up-to-date with banking regulations and ensure all onboarding and servicing activities comply with these regulations.
• Continuously evaluate and propose  enhancements to  onboarding processes to streamline operations and improve efficiency.
• Prepare regular reports on onboarding metrics  
• Ensure accuracy and completeness of all mitigants
• Oversee and ensure complete after sales service eco system are in place
• Continuous client communication and feedback
• Develop and manage stakeholder relationships to support business strategies that promote delivery across multiple channels and functions.
• Deliver client value through alignment with strategic intent.
• Ensure the customer services portfolio reflects the emerging needs of the customer and is transparently presented.
• Achieve operational excellence by supporting the implementation of business optimisation Improvement.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Minimum Experience Level

• 5 years Financial or Service industry experience
• At least 3 years' experience in a Service Manager, Onboarding Manager or similar client facing role
• Working Knowledge of current compliance regulations. e.g FICA, FATCA, AML etc.