Jobs at Momentum Metropolitan Holdings Limited

Role Purpose    

• Deliver professional service to clients through various servicing channels (inbound calls, emails, walkin interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements, To engage with clients in an efficient manner in order to respond and resolve their queries effectively and according to service level agreements.

Requirements    

• Matric.
• Business related qualification.
• 2 - 3 Years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices.
• Exposure to the insurance industry.
• Proficient in English and another official South African language.
• MS Office Suite.
• Business Area-specific products and procedures.

Duties & Responsibilities    

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Competencies    

• Verbal and written communication
• Service orientation
• Problem solving
• Detail-oriented
• Prioritisation
• Teamwork and collaboration
• Adaptability
• Display initiative.

Closing Date    

• 2026/02/17

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Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    

Qualifications:

• Matric or equivalent NQF Level 5 qualification
• RE5
• FAIS Representative legislative qualification
• Class of Business 3 and 7 (preferable)

Experience

• 3-5 years of working experience in the financial services industry
• A minimum of 2 years of managerial experience overseeing the rendering of financial advice
• Experience in FAIS Tier 1 Long Term Insurance and Pension Benefit products
• A valid driver's license and access to your own vehicle
• Computer literacy

Duties & Responsibilities    

• Leading and managing a team of Financial Advisers
• Developing action plans to drive sales and enhance performance.
• Ensuring compliance with operational processes and legislative requirements
• Cultivating a branch culture to energise employees and maximise productivity.
• Recruiting and selecting high performing Financial Advisers to join your team

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

Closing Date    

• 2026/02/17

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Role Purpose    

• The Retail Business Consultant crafts passionate, energetic, and meaningful partnerships with Independent Financial AdvisersIFAs that will stand the test of time. Product, market, and sales intelligence will set them apart from their counterparts.
• The consultant/IFA relationship will be strengthened by ease of doing business, first-class services, deep business analysis and continuous improvement of the IFA's business.

Requirements    

Qualifications:

• 3-year BCom degree in the following fields: Financial Planning, Investment or Business Management, Marketing, Finance, Education and Legal.
• Willingness to study towards the degree and recognition of prior learning if you have 3 years of experience in the IFA industry.
• CFA and/or CFP® is an advantage.

Experience:

• 3 to 5 years financial service industry experience.
• 1 to 3 years relevant industry related sales experience.
• Experience in Momentum Myriad and Investo products is an advantage.
• Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business assurance.
• Knowledge of financial services industry, insurance products and regulatory & legislation is advantagous.

Duties & Responsibilities    

Engage:

• Be visible to the IFA in order to understand their needs and drive their value proposition.
• Visit the IFA and IFA office based on a defined plan and deliver a message.
• Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
• Present the professional, disciplined nature of the IFA Agenda and minutes of all meetings.\

Enthuse:

• Understand who we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
• Ensure long-lasting, deep, and meaningful relationships with the IFA.
• IFAs to move from non-active supporters to active supporters, to ambassadors.

Educate:

• IFA having the perception that Momentum are thought leaders.
• Be the IFA's source of information within Momentum.
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings.
• Enable better financial planning and advice outcomes.

Enable:

• IFA having the perception that Momentum are thought leaders.
• Be the IFA's source of information within Momentum
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings \
• Enable better financial planning and advice outcomes.
• Achieve and/or exceed the minimum production targets and the minimum productive IFAs required.

Competencies    

• Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
• Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
• Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
• Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.

Closing Date    

• 2026/02/17

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Role Purpose    

• Apply appropriate testing methodologies, scripts and test plans at certain stages of the development cycle to ensure that systems and applications function optimally, with a strong focus on early quality engagement, risk-based prioritisation, and the integration of test automation and CI/CD practices to enable fast, reliable delivery.

Requirements    

Qualifications:

• ISTQB or related testing certification.
• Relevant IT qualification.
• Agile testing certification (e.g., CAT, ICP-TST).
• Certifications/training in test automation frameworks/tools.
• Cloud fundamentals (AWS Cloud Practitioner / Azure Fundamentals).

Knowledge:

• Knowledge of software test design, software testing procedures and test execution methodologies
• Understanding of relevant querying and programming languages
• Exposure to process design, end-to-end testing and implementation
• Exposure to back-end testing
• Exposure to documentation, technical specifications, user stories/acceptance criteria, process maps and test plans
• Knowledge of the Software Development Life Cycle
• Understanding of DevOps principles and how testing fits within CI/CD.
• Knowledge of API testing methodologies and contract testing (e.g., Pact).
• Familiarity with performance testing concepts and tools (e.g., JMeter, k6).
• Awareness of security testing basics and OWASP Top 10.
• Knowledge of accessibility standards (WCAG) and usability testing practices.
• Understanding of microservices, event-driven architectures and distributed systems.
• Familiarity with testing in cloud platforms (AWS/Azure) and containerised deployments (Docker/Kubernetes).
• Awareness of observability (logs, metrics, tracing) to support defect triage.

Experience:

• 2-4 years relevant IT experience (essential)
• 2-3 years’ testing experience (essential)
• Exposure to working in a software development environment (essential)
• Experience testing within Agile/Scrum environments (essential).
• Hands-on API/integration testing (essential for modern QA).
• Experience with automated testing tools (advantageous/essential depending on team).
• Exposure to CI/CD pipelines and version control (Git) (advantageous).
• Exposure to cloud-based platforms (AWS/Azure) (advantageous).
• Experience in performance and other non-functional testing (advantageous).
• Exposure to microservices and containerised deployments (advantageous).

Tools and Technologies:

• Test Management: Jira, Azure DevOps, ALM/Quality Center, Xray, Zephyr.
• Automation: Selenium, Cypress, Playwright, Appium; TestNG/JUnit/NUnit/Mocha/Jest.
• API: Postman, Swagger, SoapUI; REST/JSON, SOAP/XML.
• Performance: JMeter, k6.
• CI/CD & VCS: Azure DevOps, Jenkins, GitHub Actions, GitLab CI; Git branching strategies.
• Cloud & Containers: Azure, AWS; Docker, Kubernetes.
• Observability: Azure Application Insights, AWS CloudWatch, logs/metrics/tracing tools.
• Collaboration & Knowledge: Confluence, Microsoft Teams, Slack.

Duties & Responsibilities    

• Keep abreast of latest IT trends and practices to optimise service
• Oversee the complete test cycle of software development, from requirements testing to user acceptance and release testing.
• Operationalise testing strategy in line with best practice standards to ensure alignment between testing and development activities.
• Define testing objectives and quality criteria to plan for testing at different stages of the development cycle to reduce potential for error.
• Execute end to end functional tests and utilise developed automated tests to ensure optimal functioning of applications in line with business requirements.
• Manage the testing operation of systems or applications under controlled conditions and evaluate the results against expectations.
• Apply an understanding of distributed systems to configure test environments and execute test plans in line with business requirements.
• Manage test cases, test designs, service and support documentation to ensure that testing and support of applications are accurate and meet expectations.
• Evaluate and understand software and applications functionality to determine appropriate test methodologies relative to the application being tested.
• Implement defect tracking and test case management systems to document test sets, defects and record test case execution results.
• Collaborate with the software development team or operations team to troubleshoot and remediate issues in production environments to drive quality and performance of systems or applications.
• Collaborate with various teams to ensure that all testing related work is carried out as per defined standards and procedures.
• Document UAT test scenarios, test cases and test scripts with the business analysis team to ensure business requirements are met.
• Implement shift-left testing by engaging early in requirements and design walkthroughs; conduct impact and risk assessments to inform test scope and prioritisation.
• Perform API and integration testing using tools such as Postman, Swagger, SoapUI, and support contract testing practices where applicable.
• Conduct cross-browser, cross-platform and mobile testing to ensure consistent user experience across environments and devices.
• Contribute to and participate in Agile ceremonies (stand-ups, backlog refinement, sprint planning, reviews and retrospectives).
• Create and maintain test strategies, test approaches, traceability matrices, and test closure reports; ensure requirements traceability to test cases and defects.
• Integrate automated tests into CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions, GitLab CI) and maintain test suites for regression and smoke testing.
• Conduct non-functional testing including performance/load (e.g., JMeter, k6), basic security checks (OWASP awareness), accessibility (WCAG), and usability validation.
• Perform data validation and back-end testing using SQL to verify data integrity, ETL/data migrations, and end-to-end data flows.
• Support testing of microservices and event-driven architectures, including message queues and API gateways.
• Execute tests in cloud (AWS/Azure) and containerised environments (Docker, Kubernetes); interpret logs and metrics via observability tools where applicable.
• Produce test metrics and dashboards (e.g., coverage, defect trends, execution progress, leakage) to inform decision making.

Competencies    

• Organising and planning skills
• Problem-solving skills
• Analytical skills
• Business acumen
• Communication skills
• Interpersonal skills
• Attention to detail.

Closing Date    

• 2026/02/19