One Year Internship: Customer Coordination Marine & Local Service Desk at MTU South Africa (Pty) Ltd

About the job
Objective of Internship

To gain first-hand experience on how to execute the daily administration tasks of the CFBU Marine (and Field Service operations, to ensure customer enquiries, quotes, mobilization, accounts are completed timeously.
Key Learnership Areas & Duties:

• You will liaise directly with internal staff (CFBU, Supply Chain & Service Delivery) as well as customer. To coordinate all sales and revenue generated by the CFBU. Your learnership shall inter alia include the following, with a view of acquiring the following skills:

1. Sales functions:

•  Supporting the sales team with tenders and quotes
•  Order Management
•  Minutes of sales meetings
•  Sales funnel coordination

2. Manage Administration function in line with VA ZA 013 - Process for capturing leads and the Sales of new engines and system

•  Prepare cost calculations
•  Apply for ADR’s where applicable
•  Complete Bid or No bid forms where applicable.
•  Liaise with Finance in securing Forward Cover Contracts if applicable.
•  Liaise with logistics on shipping estimates for costing.
•  Prepare sales quotations in SAP or Form 183 to customers and include all applicable warranties and terms and conditions.
•  Verify customer purchase orders received in conjunction with the offered pricing.
•  Create SAP job number.
•  Create SAP sales orders and quotes.
•  Create down payment invoices or milestone invoices for the customer if applicable.
•  Assist logistics with the procurement of the engine / system.
•  Turn IPAS project into order if applicable.
•  Create customer order confirmations.
•  Raise purchase orders in SAP if applicable on job where internal spare parts are needed.
•  Check and monitor all admin costing functions via SAP within the Back Office.
•  Liaise with customers and the Sales Team as to all admin requirements for the business unit.
•  Create delivery note via SAP for engine delivery or collection.
•  Capture final AR invoice in SAP.
•  Creating of AR Credit memos when required.
•  Liaising with field service team for commissioning when needed.
•  Closure of job and preparing final costing report.
•  To ensure that all SAP transactions have all the necessary supporting attachments for Audit purposes.
•  Approve enquiries
•  Authorize all sales quotes with relevant manager
•  Approval of purchase orders with relevant manger
•  Actively manage all work in process
•  Administration Management:
•  Make recommendations to improve any existing processes/procedures when and if required
•  Control and monitor the team’s process and procedure function
•  Report any non-conformance to your immediate manager or management
•  Manage All costs, and prepare all reports for business unit
•  Operations.
•  Ensure daily invoicing and costs.
•  Management of all Value Care Agreement reports, forecasting

3. Operations:

•  Manage the full Customer Function in line with VA ZA 037_Customer Satisfaction Index:
•  Liaise regularly with customers regarding services provided
•  Follow up on service to ensure customer satisfaction
•  Follow up on quotations and obtain confirmation of orders
•  Conduct customer visits / inspections / meetings
•  Maintain / update engine population
•  Manage customer relations
•  Contribute to the identification and solving of immediate operational problems within team environment and escalate unresolved issues for resolution
•  Support/assist with order numbers and customer queries

4. General:

•  Control of financial expenditure
•  Report on budget deviations for your division and give written reports to your immediate Manager
•  Forecasting for future budgets
•  Maintain customer base (credit limits, debtors’ days)
•  Develop and updating of month end reports

Qualifications & Experience:

•  BCOM Degree
•  No experience required

Competencies:

•  Teamwork
•  Analytical and focused
•  Problem solving skills
•  Personal value system (trust, respect, honesty)
•  Accuracy and attention to detail
•  Software competencies (Microsoft Word, Excel, SAP B1, Business Portal, IPAS order management)
•  Interpersonal skills
•  administrative skills
•  Disciplined and results driven

If you are interested in this exciting vacancy, please send your CV, relevant qualifications and letter of motivation to [email protected] . Please remember to clearly state the position you are applying for. The closing date for this position is 11 June 2021.