Online Coordination Lead - Sports at TFG (The Foschini Group)

Job Description

• This is a highly hands-on role for someone who thrives in fast-paced environments, takes ownership without waiting for direction, and enjoys keeping multiple moving pieces aligned and progressing. The role would focus on coordinating and optimizing the retailer's online operations, ensuring a seamless customer experience across the sports division omni-channel and driving online sales performance.

Responsibilities
Omni Merchandising & Content Execution

• Lead the end-to-end digital merchandising process to ensure products are accurately represented and launched on time across online platforms.
• Drive content quality, product readiness, and launch execution to deliver an exceptional customer experience.

Operational Excellence

• Oversee omni operational processes, ensuring seamless coordination of samples, systems, and stock readiness.
• Maintain efficient workflows and strong adherence to cross-functional service standards.

Campaign & Trading Delivery

• Execute digital campaigns, promotions, and key trading events in alignment with business and brand priorities.
• Ensure online platforms are optimized to support trading performance and customer engagement.

Cross-Functional Collaboration

• Partner with Buying, Planning, Marketing, Studio, Operations, and Bash teams to drive executional excellence.
• Resolve operational challenges and align stakeholders to achieve omni objectives.

Performance & Continuous Improvement

• Monitor omni performance metrics and identify opportunities to improve efficiency, speed-to-market, and trading outcomes.
• Drive process improvements that enhance execution and customer experience.

People Leadership

• Lead, coach, and develop a high-performing team of Omni Merchants and Coordinators.
• Foster a culture of accountability, collaboration, and continuous learning.

Qualifications

• A Degree in Business, Retail Management, Marketing, or Commerce.
• 4–6 years' experience in a similar role working in retail or e-commerce operations, with at least 2+ years team leadership experience
• Experience in managing and coordinating multiple campaigns online
• Experience within a large retail or e-commerce environment.
• Experience coordinating online retail operations.
• Experience engaging with multiple stakeholders across business functions.
• Experience tracking and reporting on online business performance.
• Experience in omnichannel retail operations

Skills: 

• Reporting: Being able to understand & interpret data.
• Attention To Detail: Always doing quality checks, in all areas.
• Technical Proficiency: Proficient in Microsoft and Google Suite with Asana, Slack and Monday.com
• Supplier Relationship Management: Maintain multi-brand relationships.
• Communication Skills: An excellent communicator who builds strong relationships with stakeholders and articulates ideas confidently.
• Organizational Excellence: Strong organizational skills with the ability to manage multiple deadlines and stakeholders simultaneously.
• Adaptable & Creative: Thrives in fast-paced environments, thinks creatively, and generates innovative solutions. 

Behaviours: 

• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Builds Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective
• Business Insight - applies market and business insights in order to drive organisational objectives
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success 
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Organizational savvy - understands and navigates dynamics created by processes, systems, and people
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation