Opera Cloud Administrator (Gauteng, Centurion) at ANEW Hotels & Resorts

Minimum Requirements

• At Least 2 – 5 Years hospitality industry experience within the rooms department and 2 – 5 years Opera PMS/Opera Cloud exposure.
• Intimate Knowledge of hotel operations.
• Ability to succeed through collaboration and working through other internal and external organizations and individuals.
• Ability to communicate effectively and build rapport with team members, suppliers, and properties.
• Extensive knowledge of Opera PMS/Opera Cloud products, i.e., OXI, IFCs & OHIP.
• Opera Cloud champion advantage
• Able to valuate and understand individual hotel business needs and business rules to best leverage the system functionality.
• Innovative Thinker
• Conduct User Training
• Handle Hotel cases, investigate the inbound cases and review the existing owned and escalated cases. Resolve cases in a timeous manner.
• Ability to travel as needed.

Duties and Responsibilities

• Responsible for migration and integration of new properties and taking properties live on Opera Cloud and supporting systems.
• Accountable for ensuring a smooth transition and positive user experience.
• Available to answer operational and application questions during the migration and integration and after “go-live”.
• Assisting and resolving any day-to-day end user cases.
• General Management of Opera Cloud and functionality.
• Assisting in Building, Connecting and Manage systems directly impacted by Opera Cloud e.g., RMS, CRM, CRS.
• Building of rates
• Maintain and manage a high level of data integrity of all core systems.
• Completing tasks and requests as and when directed by Management.
• Writing & Conducting training on all relevant Standard Operating Procedures.