Operational HR Business Partner - Retail at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The HR Business Partner provides hands-on HR support to retail stores across South Africa. Acting as a trusted advisor, they work closely with store managers to ensure people strategies align with business goals, while ensuring compliance with South African labour laws and company policies.
• The role balances strategic HR input with operational execution, focusing on talent management, employee relations, performance, and workforce optimization.

What you will love doing in this role

HR Operations & Compliance

• Implement and monitor HR policies and procedures across all retail stores.
• Ensure compliance with South African labour laws, employment equity regulations, and company policies.
• Maintain accurate HR records, reporting, and metrics for all store employees.
• Support audits, legal inquiries, and HR-related documentation.

Employee Relations & Engagement

• Act as the first point of contact for employee relations issues at store level.
• Coach and support store managers in managing disciplinary, grievance, and conflict resolution processes.
• Promote a positive workplace culture and employee engagement initiatives.
• Assist in conducting employee surveys and implementing improvement actions.

Talent Management & Development

• Support recruitment, onboarding, and induction processes for store staff.
• Work with managers to identify training needs and support learning and development initiatives.
• Facilitate performance management cycles, including goal setting, appraisals, and succession planning.
• Support retention strategies by identifying key talent and career development plans.

HR Analytics & Reporting

• Monitor key HR metrics (turnover, absenteeism, engagement scores, etc.) at store level.
• Provide actionable insights to improve workforce productivity and efficiency.
• Prepare HR reports for leadership teams.

Change Management & Business Support

• Support store managers during business changes (e.g., openings, closures, restructuring).
• Collaborate with management to drive initiatives improving operational efficiency and employee satisfaction.
• Serve as a liaison between corporate HR and store operations.

What we will love about you

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution capabilities.
• Ability to build relationships and influence at all levels.
• Analytical mindset with ability to interpret HR metrics.
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment.
• Confidentiality and integrity in handling sensitive information.

What you’ll need to do this role

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 3–5 years’ experience in HR, preferably in retail or multi-site operations.
• Strong understanding of South African labor law and employment practices.
• Strong Microsoft Excel proficiency for reporting and HR analytics.
• A valid, unendorsed driver’s license with willingness to travel extensively.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

 Closing Date 31 January 2026