Operational Intelligence Systems Team Leader (JHB North) at Smollan

Job Summary

• Responsible for conceptualizing, developing, and launching analytical tools and reports that provide business intelligence for the Business. Transforming a high volume of data into actionable dashboards and making it readily accessible to meet the needs of the rapidly evolving business. An overall problem-solving skills using logic and methods to solve difficult problems with effective solutions to drive sales.

Process Optimisation & Operational Efficiency

• Lead the ongoing evaluation and refinement of business processes to eliminate inefficiencies and identify automation opportunities.
• Design and implement improved data workflows that reduce complexity and enhance responsiveness.
• Support cross-functional initiatives to streamline operations through smarter data application.
• Identify opportunities to integrate and drive implementation of advanced AI and automation tools to elevate reporting capabilities and enable predictive analytics.
• Drive adoption of emerging technologies to improve insight generation, forecasting, and operational agility.

Workforce Planning & Predictive Modelling

• Reassess and enhance the current Resourcing Model using predictive analytics
• Develop intelligent models to forecast future event sales and optimise workforce deployment accordingly.

Reporting Modernisation & Insight Delivery

• Review and re-engineer reporting outputs across departments, focusing on clarity, relevance, and actionability
• Replace high-volume, low-impact reporting with concise, exception-based dashboards that highlight key business drivers
• Develop and implement intuitive data visualizations that bring insights to the forefront.

Strategic Collaboration & Alignment

• Work closely with Operations and client-facing teams to align data solutions with real-world needs and strategic goals
• Act as a data partner, ensuring that analytical outputs are fit-for-purpose and actionable.

Identifies Data Integration inefficiencies and develops solutions and technical plans

• Engages with the internal operations team in order to identify inefficiencies in new and current data sources
• Investigates the data source issues and identifies the technical solutions to overcome and resolve the problems as identified
• Develops a strategy and the technical plans to be implemented that will ensure that the data source issues are resolved
• Prioritises the technical plans based on importance and level of efficiencies gained and then project manages and plans out the execution of these technical plans across the data sources, regions and the Smollan Field Insights team as required.
• Applies thought process and understanding of database structure and architecture in order to architect solutions for new projects meeting all stakeholders’ requirements.
• Understands and stays abreast of new technology, best practice, trends, changes and developments in the BI industry in order to identify innovation opportunities. Researches and evaluates new technology and opportunities in order to understand how to implement within the business.
• When applicable, plans and implements new technology and opportunities in the business, in conjunction with the Field Insights and Business Unit OI Team
• Collaboratively engages with the Smollan Field Insights Team and any system’s expert for platform development, efficiency gains and the resolution of platform related issues

Requirements

• 4-5 years’ experience in business analysis or data management preferably within FMCG or a fast-paced, multi-client environment.||Essential / Minimum|0-5 years|
• Market Research/Statistics/Analytics
• Advanced Diploma or Degree in relevant field
• Knowledge of reporting tools, AI applications, and data visualisation platforms
• Capabilities in process analysis, automation, and predictive modelling
• Ability to bridge the gap between technical outputs and business understanding
• Analytical skills
• Reporting skills
• Attention to Detail