Operations Administrator ASV at Capita

Job Title

Operations Administrator ASV

Job Description

Operations Administrator

The purpose of this role is to be the administrative support for the Implementation Manager and Head Of Operations for the campaign. Also be responsible and accountable for knowledge of key personnel both internal and external and understand the key aims and objectives of the business. Confidentiality and discretion are essential in success in this role.

Confidentiality and discretion are essential in success in this role.

Key Responsibilities

• To be the first line support to the Implementation Manager and Head of Operations.
• You will be responsible for the creation of logins for the Operational teams and to cascade accordingly, as required.
• You will need to work through payroll files – updating, collation, submission etc.
• Take minutes and publish / follow up on actions for MBR’s/Weekly performance review
• Balance delivery of key tasks, prioritising work according to business pressures and deliverables.
• Prepare a variety of documents, using standard formats/packages minutes at meetings, adhering to brand guidelines and regulatory requirements.
• Undertake ad hoc ‘projects’, involving appropriate research and planning, organisation of resources and tracking key deliverables and milestones.
• Sensitive management of confidential and personal information.
• Co-ordinate events/meetings, making all necessary arrangements, preparing advance documentation and ensuring appropriate recording and follow up actions.
• Provide a professional diary/time management service, building in regular meetings and performance effectiveness.
• Make travel arrangements (rail/air/accommodation), booking in advance where possible to ensure cost effectiveness.
• Prioritise, acknowledge and distribute correspondence.
• Manage professional response to telephone calls, taking ownership of queries.
• Management of email system, prioritising & responding where appropriate.
• Undertake routine administrative tasks such as filing, photocopying, faxing and collating of information.
• Establish and maintain administrative systems and processes which ensure appropriate document storage and retrieval.
• Supporting cross account initiatives as required.
• Compliance – to ensure that you understand and adhere to companies published Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.
• Responsible for appropriate communications.
• A requirement to travel to other business sites if required.
• There will be a requirement to support with the campaigns weekend hero validations and also team leader scorecard to be put together and provided to payroll

Minimum Requirements

Minimum Qualification: Matric (Completed)

Minimum Experience

• 2-3 years in similar position
• IT software packages including Word, Excel, PowerPoint, Outlook
• Relevant practical experience, preferably in a BPO environment
• Eloquent English vocabulary

Key Competencies

Skills and Abilities (what must I be able to do / display):

• Capable of working under pressure, acting on own initiative.
• Flexible working style.
• Good organisational and administrative skills.
• Ability to work in a team environment.
• Willingness to learn.
• Be confident in expressing own views, values, and beliefs with enthusiasm, energy and conviction.
• Experience of working with a high degree of complexity and uncertainty.
• Excellent problem solving skills.
• Good understanding of professional office working environments.
• Strong interpersonal & relationship skills
• Ability to remain focused and driven in a changing environment.
• Ability to challenge in an effective and appropriate manner.

Management/: Supervisory Responsibility

This position does not have supervisory responsibility

IMPORTANT

• Please note that whilst we are in a period where there is generally a hold on recruitment, all business-critical roles as approved by the business will still be recruited.
• Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
• The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

APPLY ON WORKDAY!

• On your Workday Welcome page, click on Career, then click on “Find jobs at Capita”, scroll down and apply NOW.
• Please submit your most updated CV including all employment history to date

Closing date: Midnight 1 December 2022

Recruiter: Imraan Richards

• Location:
• Cape Town