Operations Administrator (JHB) at Datafin Recruitment

ENVIRONMENT:

• A Group who specializes in data and device delivery and management is seeking a dedicated and detail-oriented Operations Administrator to join their team in Johannesburg. This role is critical in supporting the operational efficiency of their business.
• As an Operations Administrator, you will be responsible for coordinating day-to-day administrative tasks, ensuring seamless order processing and dispatch, managing reporting, and providing operational support across various functions.
• You’ll also play a key role in maintaining client satisfaction by assisting with order related queries and asset management.

DUTIES:

• Order Coordination: Manage the preparation, tracking, and dispatch of client orders to ensure timely delivery.
• Administrative Support: Handle daily administrative tasks, including maintaining accurate records, organising files, and updating systems.
• Asset Management: Management of all device assets and asset registers
• Project Management: Management of projects required by the business
• Sales and Marketing Support: Assisting sales with order forms and marketing tasks.
• Recons: The ability to do proper reconciliations and use excel proficiently which includes, formulas, pivot tables etc.
• Reporting: Generate and distribute operational reports to both internal and external stakeholders.
• System management: work on and manage the accuracy of data in their systems and portals.
• Support Assistance: Collaborate with the support team to resolve system-related issues and queries from clients.
• Client Support: Provide assistance to clients with operational requests, maintaining a high standard of service.
• SLA Monitoring: Track and monitor supplier service level agreements to ensure compliance and performance metrics are met.
• Supplier Management: Ensure that they have the best suppliers at the best rates and assist with quotations.

REQUIREMENTS:

• Strong organisational skills with exceptional attention to detail.
• Excellent communication skills, both verbal and written (English).
• Proficiency in Microsoft Office Suite and general computer literacy.
• Advanced excel capability – ability to do recons, formulas, pivot tables and scripting (preferable)
• Ability to manage multiple tasks and prioritise effectively in a fast -paced environment.
• Problem -solving skills and a proactive, solution -focused mindset.
• Valid driver’s license and access to reliable transportation.

ATTRIBUTES:

• Highly dependable, with a commitment to accuracy and meeting deadlines.
• A collaborative team player who thrives in a dynamic work environment and works well with other people.
• Calm under pressure with a problem -solving mindset.
• A quick learner with a positive attitude and willingness to adapt to new challenges.
• Strong customer service orientation and a passion for delivering excellence