Operations and System Support Lead at FNB South Africa

Job Description

• Lead, design and enhance the operations and system support activities and processes in order to deliver on unique and evolving business requirements and provide input into tactical strategies to achieve overall business objectives.
• Ensure efficient and effective delivery of projects and programs aligned to the Business Development Life Cycle (BDLC) framework.

Hello Future Operations and System Support Lead,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Cash Investment team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Develop business insight to provide input into daily activities for continuous improvement, related to efficiencies and effectiveness of the business processes, team and systems based on data and report analysis.
• Manage the delivery of operations and effective utilization of capacity.
• Engage with business to set Service Level Agreements (SLAs) and track the achievement for reporting to Executive Management.
• Deliver key information to business stakeholders and various forums related to insights, performance statistics and key activities planned to maintain operational excellence.
• Maintain accountability for audit findings and implementation of improvement measurers and remediation.
• Authorize all Systems Online Support Processes, ensuring that the way of work is reflected in the business processes and all Process Risk Control Identification and Assessments (PRCI&As) are effective through sampling and testing.
• Manage onboarding of new systems and operational processes as projects or programs to include initiation, definition, analysis and planning and execution plan, organize, track, measure and report on project progress.
• Oversee the resolution of all issues related to the delivery of the project and resolve any escalated matters.
• Ensure effective Change Management for the adoption of changes.
• Measure success through defined key performance indicators, reporting and operationalization.

You will be an ideal candidate if you:

• Have a relevant BCom Sciences qualification, with at least 3 years in a leadership
• Have previous IT infrastructure exposure
• Have strong stakeholder engagement and management capabilities
• Have the ability to understand business requirement and translate them into achievable strategic goals for Operations

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!