Hot Jobs at FNB South Africa

Job Description
Hello Future Actuarial Pricing Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes through, continuous tracking of product profitability and detailed tracking of the entire income statement by understanding of all the levers of profitability and executing appropriately to pull these levers
• Develop actionable plans to drive up VNB (Value of new business) and VIF (Value of Inforce business)
• Break down drivers of VNB and VIF into its individual components and provide strategic direction for the business regarding pricing, campaigns, new product features
• Be comfortable with investments and risk product features. Identify and utilise opportunities for revenue growth to deliver on sales targets
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Provide input into the development of the tactical strategy and develop and implement a supporting operational strategy

You will be an ideal candidate if you can:

• Continuously Analyse /Understand the FNB value proposition (pricing, rewards, product features) relative to the competition and enhance the product to drive market share growth through tacking market share and develop actionable plans to reach our market share targets and continuous tracking and optimization of product sales across channels
• Work with the Investment team, Portfolio Management team, Share trading team, Guaranteed products team, Structured products team, Sales team, the CVM team, Fraud team, Marketing team and the Analytics team to drive appropriate actions
• Manage annual pricing reviews using actuarial models (VNB and VIF)
• Continuously review and proactively optimize product features by understanding, maintenance and enhancement of various pricing and product systems and processes
• Engage in projects and initiative management around Pricing (including stakeholder management and engagement, pricing negotiations etc.)
• Ensure development and continuous value add improvement to operational processes

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you: 

• Have 3-5 years’ experience in Product Pricing, Investment and Risk
• Are an Associate actuary or fully qualified actuary
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards

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Job Description

• To automate the processes between software development and IT teams to enable continuous delivery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment.
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts. Execute, and document test plans.
• Evaluate new application packages and tools and perform research on best practices.
• Write scripts that will initiate and orchestrate the complete deployments of DEV, QA and Production environments.
• Install, configure and Integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across the life cycle.
• Design, develop, and implement reusable components.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain the test environments for both manual and automated testing.
• Deploy new modules, upgrades and fixes to the production environment and build automated deployments.
• Perform moderate to complex tasks in support of one or more IT projects that require a singular area of expertise, in multiple technical environments within a specific business area.
• Assist in establishing requirements, methods and procedures for routine maintenance.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot production problems and existing information systems to identify errors or deficiencies and develop solutions.
• Evaluate existing applications and platforms and provide recommendations for improving performance.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing.
• Automate deploys and feedback such as provisioning, application releases and installations.
• Create tight feedback loops to ensure issues and optimizations are communicated timeously.
• Monitor and evaluate all customer touch points to ensure the effectiveness of development operations principles.

Education and Experience 

• Grade 12
• Tartary Qualification
• Windows experience
• 3 - 5 years of SCCM Skill
• SQL and Linux • Database skill – Important
• 3 -5 years of VMWare experience is required
• Minimum Qualification - Bachelor’s degree in Programming/Systems or Computer Science or other related field
• Experience - 3-5 Years of programming experience

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem Is responsible for leading a team of specialists

Hello future Systems Analyst Lead.

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Platform team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who has:

• Minimum 7 years experience in a Senior System Analyst or Team Lead role.
• Previous experience working on large projects involving multiple development Teams.
• Working knowledge of the Camunda workflow engine.
• Experience in Disciplined Agile Delivery practices.

Are you someone who focuses on:

• Continuous Improvement:   Explore and implement ways to enhance the quality of existing services, processes, and systems for greater efficiency.
• Customer Service:   Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions by resolving queries quickly and effectively.
• Stakeholder Management:   Cultivate and manage objective working relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members, by providing input to validate business requirements.
• Communication:   Liaise with the System Analyst to communicate system requirements to necessary audiences, such as testers, developers, business analysts, infrastructure, production support, and other systems analysts.
• Functional Definition:  Support the System Analyst to define and document the functions that the system must perform and its functional boundaries, analyzing required interactions between the system and its environment in terms of interface and integration constraints.
• Governance Compliance:   Ensure all Systems Analysts understand, comply with, and align to all steps within IT development and meet governance in terms of legislative and audit requirements.
• Requirement Analysis:  Ensure that System Analyst analyze system requirements, perform impact assessments, document and maintain the set of system requirements with associated rationale, effort, decisions, dependencies, and assumptions.

Additional requirements: 

• Traceability Management:   Support the Analyst to manage traceability between system requirements and derived artifacts, including system models, to relevant detail and high-level test scenarios.
• Testing Oversight:   Ensure adequate tests are performed or reviewed for all configuration and development tasks. Ensure that testing yields acceptable performance levels for the changes delivered and that the application is not adversely affected.
• Change Management:   Manage system and scope changes for existing projects to handle scope change requests effectively.
• Performance and Development:   Continuously assess own and Team member performance, seek and provide timely and clear feedback, and request training where appropriate. Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, efficiency, and competencies.
• Development Culture:   Participate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively shared.

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.

Hello Future Invest and Insure Business Development Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talented team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change  
• To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions. 

Are you someone who can:

• Provide first line support on escalations that are outside of turnaround time. 
• Manage all segment leadership requests. 
• Report on all Challenges within regions and manage expectations. 
• Manage the full process related engagement from submission of quote to completion. 
• Proactively support lead usage, assisting with seeking opportunities through adviser tools. 
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going. 
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets. 
• Analyse and develop implementation plan against the forecasted financial budget. 
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients. 
• Develop and implement practices which build service delivery excellence and implements efficiency models. 
• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service. 
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. 
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure. 
• Participate in relevant management forums where required and cascades relevant information through team. 
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication 

You will be an ideal candidate if you:

• Degree or NQF Level  
• Investment and Insurance experience
• 2-3 years in a BDM sales role

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Attention to detail
• Thrive in a collaborative environment
• Deadline driven
• Able to handle a pressurized environment

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Job Description

• To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future
• SAIPA Prevent wastage and identify process improvements to contain and reduce costs
• Provide input into costing projects involving a segment, business unit, function or country/region (as applicable)
• Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
• Build, run and execute profitability models and provide required reports for business
• Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
• Build and calculate cost models and work within established work and service processes
• Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate 

Education and Experience

• Diploma or Degree in Finance, costing, Mathematics or Similar
• Relevant Degree in Financial or Analyst Modelling
• CIMA, ACCA or SAIPA
• 3 -5 Years Experience in costing, commercial, Finance or pricing
• Proven work experience as a Cost Accountant, Cost Analyst, Accountant, or similar role.
• Computer literacy, especially in MS Excel (advanced level would advantageous).
• Experience working with data in SQL is a requirement.
• Excellent analytical skills with an attention to detail.
• Strong time management skills.

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Job Description

• The role involves proactively managing a portfolio of affluent clients alongside a team of Private Bankers, focusing on analysis, research, sales, and service fulfillment to identify opportunities for acquiring new clients and expanding existing client portfolios. Key responsibilities include building trust-based relationships, fostering a culture of service excellence, marketing financial services solutions, managing the leads pipeline to drive profit growth, and consistently delivering high-quality outputs within set deadlines.

Welcome to FNB, the home of the changeables. 

• We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
• A person must not be unrehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Job Description

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial National Sales and Service (Portside Office), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Achieve net profit growth for business
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Deliver individual results through personal effort and skill.
• Build and maintain strong relationships with our internal and external stakeholders

You will be an ideal candidate if you are:

• FAIS Compliant (RE5)
• Have obtained 2-3 Years Retail or Commercial Banking Experience
• NQF5 (Financial)  
• Have experience of dealing with high level customer queries in a Customer Care environment

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Job Description

• Dear Future, Call Centre Agent
• The requires you to action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Are you someone who can:

• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.
• Fixed Term contract

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have the following skills:

• Attention to detail.
• Takes initiative.
• Good communication

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Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.

Job Description​

• Managing costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies

Minimum qualification and experience:

• NQF level 5
• 3 years minimum experience in a similar role

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Job Description

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Can design and have implementation experience with large scale system developments
• Understand and can design Software pipelines
• Create critical success factors for the accurate implementation of an architecture
• Understand system specification
• Have a proven track record of carrying out appropriate technology architectures
• Setting standards for Applications
• Know how to work in projects and being involved from the inception / conceptual design phase
• Build sound relationships with a broader team and variety of stakeholders
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines

You will be an ideal candidate if you:

• Have a degree computer science, information systems, software engineering or BEng.
• Are strong in the following technologies: Java, MS SQL, Angular, Javascript, DevOPs and Springboot
• Have experience in Camunda (Beneficial)
• Have a TOGAF certification
• Have 5+ years of experience in software architecture.
• Have good communication skills.
• Have a strong drive to pay attention to detail.
• Have solution definition and problem-solving skills.
• Have practical experience in project management.
• Have familiarity with computer networks and IT security management.
• Have a good understanding of business processes.
• Have strong organizational skills. Strong understanding of analytical skills and techniques.
• Have good knowledge of modern software engineering principles and best practices.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To manage and support the key accounts team
• Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business
• Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Manage existing clients and grow portfolio through making contact and generating leads
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
• Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

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Job Description

• Hello Future Deal Maker (Structured Trade & Commodity Finance)
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Structured Finance Solutions, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals
• Develop, encourage and nurture collaborative relationships across the FirstRand Group
• Prevent wastage, and on an ongoing basis identify process improvements to contain and reduce costs
• Deliver internal and external customer service excellence through adherence to quality service standards
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Analyse and interpret Financial Statements to determine deal structures
• Compile and present specialist credit reports and term sheets
• Consider risks related to the deals and obtain credit approval from relevant forums
• Initiate meetings with key stakeholders to track progress, manage expectations to ensure stakeholders' requirements are delivered
• Provide input into legal documentation and ensure that all processes are completed leading up to the closure of the deal

You will be an ideal candidate if you:

• Minimum Qualification - B Com degree (business related)
• Must have 5 years’ credit experience with a thorough knowledge of Trade instruments, and must be able to use these trade instruments to structure a trade deal for the client/bank
• Must have good presentation skills as the successful candidate is expected to present suitable structures to a client and bank (including credit)
• Must be skilled at negotiating and closing structured trade deals, often focusing on identifying opportunities, building relationships, and crafting winning strategies to achieve favorable terms for both the client and the bank

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are:
• Adaptable and curious
• Able to interpret financial statements.
• Thrive in a collaborative environment.

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Job Description

• To identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product
• Hello Future Product and Support Operations Manager,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Cash Investment team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product
• Oversee the daily operations of product management and support teams.
• Develop and implement operational strategies to improve product performance and customer support.
• Collaborate with cross-functional teams to ensure alignment on product development and support initiatives.
• Analyze performance metrics and customer feedback to identify areas for improvement.
• Manage budgets and resources effectively to meet operational goals.
• Lead, mentor, and develop team members to enhance their skills and performance.

You will be an ideal candidate if you:

• Have a Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Have at least 2 to 4 years of experience in product management and support operations.
• Have proven track record of managing teams and driving operational excellence.
• Have strong analytical and problem-solving skills.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Description

• Lead, design and enhance the operations and system support activities and processes in order to deliver on unique and evolving business requirements and provide input into tactical strategies to achieve overall business objectives.
• Ensure efficient and effective delivery of projects and programs aligned to the Business Development Life Cycle (BDLC) framework.

Hello Future Operations and System Support Lead,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Cash Investment team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Develop business insight to provide input into daily activities for continuous improvement, related to efficiencies and effectiveness of the business processes, team and systems based on data and report analysis.
• Manage the delivery of operations and effective utilization of capacity.
• Engage with business to set Service Level Agreements (SLAs) and track the achievement for reporting to Executive Management.
• Deliver key information to business stakeholders and various forums related to insights, performance statistics and key activities planned to maintain operational excellence.
• Maintain accountability for audit findings and implementation of improvement measurers and remediation.
• Authorize all Systems Online Support Processes, ensuring that the way of work is reflected in the business processes and all Process Risk Control Identification and Assessments (PRCI&As) are effective through sampling and testing.
• Manage onboarding of new systems and operational processes as projects or programs to include initiation, definition, analysis and planning and execution plan, organize, track, measure and report on project progress.
• Oversee the resolution of all issues related to the delivery of the project and resolve any escalated matters.
• Ensure effective Change Management for the adoption of changes.
• Measure success through defined key performance indicators, reporting and operationalization.

You will be an ideal candidate if you:

• Have a relevant BCom Sciences qualification, with at least 3 years in a leadership
• Have previous IT infrastructure exposure
• Have strong stakeholder engagement and management capabilities
• Have the ability to understand business requirement and translate them into achievable strategic goals for Operations

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide expert advice and support in practice formulation and associated best practice improvements 
• Responsible for leading and developing a team of technical resources that provide operational project and technical support

Hello future Technical Team Lead (Automation),

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Responsibilities:

Automation Leadership:

• Provide end-to-end, integrated technical solutions using a stack of technologies, including mobile (Android/iOS) and web (client-side and server-side).
• Follow CQA defined Automation standards and enforce this on support areas
• Collaborate with support areas (QA Manager, Test Manager and TT/SDIT) to meet project requirements, adhere to guidelines, and produce progress reports to QA Manager and other stakeholders in respective support areas.
• Work closely with support area stakeholders (Development, Infra/DevOps and the Architect Team).

Test Automation:

• Support Testing team by removing any technical blockers to Automation related issues.
• Manage Technical Deliverables for Testing in Support Areas.
• Manage the creation and maintenance of automation suites using available Interaction Points from CQA.
• Conduct sprint Forums with support areas to pick up issues quicker in the sprints.
• Manage/Promote the usage of CI pipelines for all Automation scripts
• Help facilitate the usage of GTS TESTAUTO through the following
• Scalability to help testing efforts.
• Reusability to promote reusable components and modules.
• Efficiency to streamline test cycles by automating repetitive task from all available platforms
• Collaborate with QA/Test Manager on strategies and GAPs identified for projects in respective portfolios.
• Performance Testing Support.
• Bitbucket code reviews.

Automation Portfolio Management:

• Manage and own automation portfolio solutions from creation to enablement.
• Lead a team of Technical Testers and Software Developers focused on specific solution areas.

Process Improvement:

• Analyse existing operations and schedule training sessions and meetings to discuss improvements.
• Stay up-to-date with industry trends and developments.
• Identify GAPs not covered by CQA Framework to later implement/develop from CQA to enable consumers.

CQA Testing Framework Development and Enhancement:

• Promote cost effective solutions to development
• Accelerated testing to streamline effectiveness of test Automation
• Increased coverage beyond manual testing for respective areas.
• Development for Central QA initiatives
• Split between portfolio work and CQA initiatives

Team Motivation and Transparency:

• Motivate staff and create an environment where they can ask questions and voice concerns.
• Be transparent with the team about challenges, failures, and successes.
• Create an environment that allows SDIT/TT to bring up initiatives based on trends.

Skills:

• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Bridge Technical gap between Technical Team and Testing team
• Willingness to build professional relationships with stakeholders.
• Excellent communication, motivational, and interpersonal skills.
• Ability to work independently with minimal supervision.
• Business knowledge domain information
• Effective problem solving skills

Desired Experience:

The ideal candidate should have experience in the following areas:

• JAVA
• Springboot
• AWS
• Database Management Systems
• API, Web Testing
• Legacy Application testing
• Monitoring Tools (Plunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• Data Driven Framework knowledge
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

go to method of application »

Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Hello Java Developer,

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.
• 3+ years related experience

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT