Operations Analyst at FNB South Africa

Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.

Job Description​

• Managing costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies

Minimum qualification and experience:

• NQF level 5
• 3 years minimum experience in a similar role