Operations Assistant, Planner, Solutions at DSV

Minimum Requirements

• Grade 12
• Any Bachelors of Administration Degree / Diploma or related essential
• Intermediate computer literacy level in MS Word, Excel, Powerpoint and Outlook
• Knowledge & experience in WMS – including scanner user MS Office

Job Related Requirements

• Relevant experience in all job-related requirements listed below:
• 3 year warehouse operation experience.
• 3 year automotive environment experience.
• 3 year call center experience, specific to automotive environment.
• 5 year WMS experience
• Fluent in English speaking, writing, interpretation & communication.
• Attention to detail & strong administrative skills.
• Comfortable working in fast-paced environment, and frequent overtime.
• Strong Communication skills, both written and verbal including telephone etiquette.
• Good time management, organizational skills & problem solving attitude.
• Team player and focused on collective goals.

Added Advantages for this role

• Previous client interaction and engagement Client/customer-oriented Email construction

Main purpose of the role

This role will be responsible for the planning of a wide variety of warehouse activities including daily work tasks, allocating outbound orders, scheduling of inbound deliveries, maintaining inventory and associated documentation for the Mazda account. The role requires constant follow-up on action items and outstanding issues to ensure planner has a finger on the pulse. These functions include Planning and scheduling all Inbound and Outbound Shipments. Balancing Cycle counts, Consolidations & Performance measurements, Inventory Movement investigations and updating clients on order status.

Duties and Responsibilities

• Plan and prioritize all outbound orders to ensure completion within SLA (Service Level Agreement) targets
• Plan and prioritize all inbound shipments and liaise with carriers for delivery slots
• Ensure that inbound schedules are updates and required inbound numbers are available in CW
• Ensure utilization templates are updated daily and accurately
• Plan daily cycle counts to ensure entire warehouse is counted wall to wall at least twice a year
• Plan and communicate all client collections
• Ensure that inventory transactions are accurately logged
• Update and maintain bin maintenance requirements for bulk and pick face locations
• Run and complete order reports to ensure proactive and efficient replenishments are completed
• Ensure all required replenishments are completed and prioritized to ensure order are completed within SLA targets
• Update and liaise with clients on order status and request
• Update and complete all required reports or templates
• Ensure all required work instructions are created, updated, and reviewed
• Ensure that all customer and warehouse targets are met daily in line with defined KPI’s
• Identify, preempt, and communicate situation and risks within the operations that may impact the operation and ability to deliver commitments.
• Make recommendations for improving general warehouse operations.
• Ensure that the team is compliant with all work instructions and standard operating procedures
• Perform quarterly audits on work Instructions and update when required
• Be vigilant about warehouse security and the general condition of stock, reporting any damages in time.
• Ensure the adherence to health, safety and environmental requirements.
• Control, action, investigate and complete CAPA (Corrective and Preventive Action) documents, if necessary, including nil picks, error percentages, KPI requirements, etc.
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not
• HSE (Health, Safety, and Environment)
• Always communicate with clients with regards to supply