Quest is South Africa's leading provider of scalable recruitment and staffing solutions for Frontline Customer Service, Sales, Marketing and Support Staff. Since 1974 we have delivered the very highest level of service in the recruitment, training and management of professional staff. Whether your company requires a unique staffing solution or you are lookin...
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Partner with and support stakeholders within the assigned Operations Team to effectively manage the Control environment, containing losses and minimizing non-financial risk.
Key Responsibilities:
Financial Management: Adhere to financial policies and processes, providing input for cost efficiency opportunities.
Risk Identification: Conduct regular Risk Control Self-Assessments (RCSA) with stakeholders to identify gaps, escalate issues, and adjust controls to minimize risks and losses in CIB Operations.
Control Frameworks: Implement and monitor Control frameworks to ensure accurate reporting, data sets, and optimal control process operations.
Incident Management: Detect and investigate Control failures, escalate issues, perform root cause analysis, and remediate failures to prevent recurrence.
Operational Excellence: Identify and report incidents, suggest process improvements, and contribute to technological enhancements for infrastructure stability.
Risk Monitoring: Track and remediate risks, implement KRIs, and analyse trends to enable early identification and mitigation of risks.
Data-Driven Insights: Gather and analyse data, perform trend analysis via monthly dashboards, and share insights with Operations Control and stakeholders.
Control Knowledge: Provide guidance on Control frameworks, tools, and reports to assist the assigned Operations Team in mitigating risks.
Reporting & Stakeholder Engagement: Implement reporting mechanisms for performance indicators and operational incidents. Maintain strong relationships with stakeholders to ensure the effective implementation of Control frameworks.
Audit Support: Assist with the audit process and track the resolution of audit findings.
Value Chain Integration: Contribute to the continuous improvement of Controls based on insights from the Operations Team environment.
Desired Experience & Qualifications:
Advanced Diploma / First Degree.
1-4 years of experience in Operations, Risk, or Product Financial Services, with exposure to operational control processes.
Ability to apply Risk and Control frameworks, problem-solving, and process design thinking.
Strong knowledge of risk management methodologies, tools, governance structures, and regulatory requirements.
Stakeholder engagement and relationship-building skills are essential.
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