Operations Controller at Dixie Recruitment

Job Description

• We are seeking a highly organised and detail-oriented Operations Controller to join our clients dynamic logistics team. This role is responsible for coordinating day-to-day operational activities, monitoring temperature-controlled cargo movements, managing stakeholder communications, and ensuring the smooth execution of export logistics processes.
• The successful candidate will play a critical role in maintaining operational excellence, supporting clients, transporters, cold stores, and internal departments while ensuring compliance with customer requirements and industry standards.

Key Responsibilities

Operations Management

• Monitor and manage blank container numbers for daily loadings, particularly sterile containers.
• Follow up and allocate GEO numbers for loads older than the loading date.
• Review TempCheck tick lists to ensure required services have been accurately captured.
• Identify and resolve missing Client Temperature Acceptance Reports and temperature code discrepancies.
• Analyse TempTale temperature alerts and implement corrective actions where required.
• Request, review and analyse Port, Depot and PPECB monitoring reports.
• Manage Arrived at Facility notifications and ensure all required documentation is attached.
• Review and process manual TempCheck notifications and communicate accurate information to clients.
• Assist with internal and external dispute resolution relating to operational matters.
• Retrieve and maintain temperature download data from supplier platforms.
• Monitor email alerts and ensure timely follow-up and resolution.
• Assist with purchase order files and transporter communication regarding TempTale devices.
• Participate in weekend operational duty rosters as required.

Stock Management Support

• Coordinate the distribution of all PLS stock to transporters, cold stores and LCL Durban and Port Elizabeth offices.
• Maintain accurate stock records and update stock control sheets.
• Arrange courier collections and deliveries where required.
• Prepare and issue stock acknowledgement documentation.
• Monitor stock levels and support inventory control processes.

Minimum Requirements

• Grade 12 (Matric) – Essential.
• Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics, Business Management or a related field – Preferred.
• Minimum 2 years' experience within Freight Forwarding, Logistics or Perishable Exports.
• Strong understanding of intermodal logistics and supply chain operations.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent administrative and organisational skills.
• Strong analytical and problem-solving ability.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication and stakeholder management skills.
• High level of attention to detail and accuracy.
• Self-motivated, proactive and solutions-driven.
• Willingness to work additional hours and weekends when operational requirements demand.