Operations Coordinator at Hire Resolve

Job Description

• A management services company that provides operational, administrative, and business support to a group of related companies within the food production and FMCG sector, is currently seeking a practical and highly organised Operations Coordinator to join their team in Tyger Waterfront.

Responsibilities

• Coordinate and manage client purchase orders, order requests, and written instructions.
• Verify order details including product specifications, quantities, pricing references, delivery dates, and special requirements.
• Create, update, and monitor operational tasks using Asana to ensure accurate workflow tracking.
• Coordinate supplier requirements, including stock availability, purchase orders, pricing, and collection or delivery arrangements.
• Prepare, issue, and follow up on supplier purchase orders and related documentation.
• Liaise with suppliers, logistics providers, and outsourced production partners to confirm production schedules and delivery timelines.
• Monitor supplier deliveries to minimise delays and production interruptions.
• Coordinate production progress and communicate operational updates to relevant stakeholders.
• Manage delivery documentation, including picking slips, delivery notes, proofs of delivery, and dispatch records.
• Ensure signed delivery documentation is received, verified, and submitted for invoicing or filing.
• Perform first-level checks on purchase orders, supplier invoices, delivery notes, and supporting documents.
• Identify and escalate discrepancies relating to quantities, pricing, missing documentation, shortages, or delays.
• Assist with client enquiries regarding orders, deliveries, documentation, and service issues.
• Support complaint resolution by gathering information and assisting with internal feedback.
• Maintain organised operational records using SharePoint, Excel, and Asana.
• Support general administrative functions including document control, filing, and data capture.
• Work closely with administration and accounts to ensure documentation is complete for processing.
• Perform additional operational and administrative duties as required by management.

Requirements

Minimum Requirements

• Matric / National Senior Certificate.
• Previous experience in operations coordination, logistics, administration, supply chain, FMCG, manufacturing, food production, customer service operations, or a similar coordination role.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Excel, Outlook, and cloud-based filing systems.
• Comfortable working with task management software and following structured operational processes.
• Ability to identify operational risks and escalate issues proactively.
• Professional communication skills when interacting with clients, suppliers, management, and colleagues.
• Willingness to work on-site in Tyger Waterfront.

Advantageous

• Qualification in Operations, Logistics, Supply Chain, Business Administration, or a related field.
• Experience within the meat, food production, cold chain, FMCG, manufacturing, or outsourced production sectors.
• Experience using Asana, Xero, SharePoint, or similar business systems.
• Familiarity with purchase orders, delivery notes, supplier invoices, proofs of delivery, and stock documentation.
• Experience coordinating suppliers, logistics providers, or third-party production partners.
• Exposure to service-level reporting, operational reporting, or complaint handling.