Operations Engineer at OpenSource Intelligent Solutions (Pty) Ltd

Essential Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash)
• Experience in setting up and maintaining monitoring solutions
• Understanding of cloud computing platforms (e.g., Azure)
• Knowledge of CI/CD tools and processes
• Awareness of security best practices

Advantageous Skills:

• Windchill and Grafana experience
• Agile development environment experience
• Excellent document writing skills
• German speaking/base understanding

Qualifications & Experience:

• Minimum 3 years in Application User Support and Incident Management
• Relevant IT qualifications (e.g., scripting languages, operating systems, database administration)
• ITIL certification
• Familiarity with BMW Group IT Operations processes & systems

Roles and Responsibilities:

• IT Incident Management and Root Cause Analysis:
• Manage IT problem investigations and implement corrective measures
• Analyse IT incident trend data and eliminate root causes
• Diagnose new incidents and provide recommendations to prevent recurrence
• Process Improvement and Change Management:
• Lead process improvement and change management activities
• Plan and execute projects with minimal disruption to business operations
• Identify necessary changes in software applications and systems

IT Operations Optimization:

• Provide technical guidance for information systems operations
• Monitor operating systems and recommend improvements
• Plan and recommend system modifications to increase capacity and efficiency
• Stakeholder Engagement and Communication:
• Develop communication plans for organizational readiness
• Act as a change agent to implement best practices

Documentation and Collaboration:

• Prepare system/technical documentation (ISO standards)
• Collaborate with feature teams in Sprint & refinement reviews
• Support system administrator tasks and end-user support
• Understand and interpret business needs for successful implementation

Soft Skills:

• Ability to work interdependently and deliver high-quality results on time
• Strong interpersonal and organizational skills
• Excellent verbal and written communication
• High ethical standards
• Flexibility to take on different tasks
• Willingness to coach and train colleagues
• Ability to travel to Munich, Germany if required