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  • Posted: Apr 29, 2025
    Deadline: Not specified
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  • OpenSource Intelligent Solutions (Pty) Ltd was established in South Africa in 1993 to address the need for the competent supply of professionals across all areas of SAP and complimentary technologies. We have since expanded to offer our services on a global basis and we are recognised for our excellence in the provision of relative and customised services...
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    Operations Engineer

    Essential Skills:

    • Strong analytical and problem-solving skills
    • Excellent communication and interpersonal skills
    • Proficiency in scripting and automation tools (e.g., PowerShell, Bash)
    • Experience in setting up and maintaining monitoring solutions
    • Understanding of cloud computing platforms (e.g., Azure)
    • Knowledge of CI/CD tools and processes
    • Awareness of security best practices

    Advantageous Skills:

    • Windchill and Grafana experience
    • Agile development environment experience
    • Excellent document writing skills
    • German speaking/base understanding

    Qualifications & Experience:

    • Minimum 3 years in Application User Support and Incident Management
    • Relevant IT qualifications (e.g., scripting languages, operating systems, database administration)
    • ITIL certification
    • Familiarity with BMW Group IT Operations processes & systems

    Roles and Responsibilities:

    • IT Incident Management and Root Cause Analysis:
    • Manage IT problem investigations and implement corrective measures
    • Analyse IT incident trend data and eliminate root causes
    • Diagnose new incidents and provide recommendations to prevent recurrence
    • Process Improvement and Change Management:
    • Lead process improvement and change management activities
    • Plan and execute projects with minimal disruption to business operations
    • Identify necessary changes in software applications and systems

    IT Operations Optimization:

    • Provide technical guidance for information systems operations
    • Monitor operating systems and recommend improvements
    • Plan and recommend system modifications to increase capacity and efficiency
    • Stakeholder Engagement and Communication:
    • Develop communication plans for organizational readiness
    • Act as a change agent to implement best practices

    Documentation and Collaboration:

    • Prepare system/technical documentation (ISO standards)
    • Collaborate with feature teams in Sprint & refinement reviews
    • Support system administrator tasks and end-user support
    • Understand and interpret business needs for successful implementation

    Soft Skills:

    • Ability to work interdependently and deliver high-quality results on time
    • Strong interpersonal and organizational skills
    • Excellent verbal and written communication
    • High ethical standards
    • Flexibility to take on different tasks
    • Willingness to coach and train colleagues
    • Ability to travel to Munich, Germany if required

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to OpenSource Intelligent Solutions (Pty) Ltd on www.linkedin.com to apply

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