Operations Internship - Homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• As a Telemarketing Contact Centre Intern, you’ll support operational excellence by helping to improve campaign effectiveness, streamline administrative processes, and provide performance insights.
• This internship is ideal for graduates with a passion for data, systems, and process efficiency within a fast-paced, customer-centric environment.

What you will love doing in this role

• Assisting with daily campaign performance tracking and reporting.
• Supporting the administration and coordination of call centre schedules, targets, and incentives.
• Helping to identify operational gaps and opportunities for workflow optimisation.
• Contributing to data quality checks and accuracy of agent performance records.
• Collaborating with supervisors and team leaders to prepare dashboards and insights.
• Assisting in documenting processes, SOPs, and performance review feedback loops.
• Supporting the use and enhancement of business systems and tools used in the contact centre.

Requirements
What we will love about you

• We love organised individuals who bring structure and clarity to complex environments.
• We love analytical minds who enjoy working with numbers and data.
• We love systems-thinkers who understand how tools and processes work together.
• We love curious learners who seek to understand how operations run and how to improve them.
• We love detail-focused individuals who ensure reports and data are accurate and timely.
• We love effective communicators who can share insights in a clear, concise way.
• We love team players who support and uplift those around them.
• We love proactive interns who show initiative and contribute beyond their task list.

What you’ll need to do this role

• A relevant diploma in Business Administration, Business Systems, or Mathematical Technology
• Strong proficiency in Microsoft Excel and general comfort with business software
• Analytical mindset and comfort working with data
• Excellent written and verbal communication skills
• Interest in contact centre operations and customer-focused environments

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun