Operations Manager at Adcorp Holdings Limited

Job Description:

• The Operations Manager proactively ensures operational service delivery excellence on clients’ requirements through the Contracts team, as well as ensuring contract profitability across a client cluster whilst continuously seeking quality and service improvement interventions.

Minimum Requirements:

Experience:

• Min 3-5 years’ experience in a management role within process driven working environments and or industries.
• Warehouse and production industry experience would be an essential
• FMCG experience advantageous
• IR/CCMA experience advantageous
• Exposure to unionized environments would be an advantage
• People and Performance Management

Qualification: 

• Grade 12 or NQF 4 related Qualification
• Tertiary business qualification ideally in logistics, supply chain management or process / industrial engineering

Additional Requirements:

• N/A

Roles and Responsibilities:

Operations Effectiveness and Efficiency

• Ensure operational effectiveness of solutions aligned to commercial offering agreed upon
• Identification of opportunity within individual operations to find efficiencies and to evolve service offerings
• Develop balance scorecards driven by KPI’s that drives the daily operational focus
• Financial alignment and management of every service offering to ensure agreed levels of profitability
• Implementation and management of new and existing strategies linked to operational efficiencies and business imperatives

Recruitment and Selection

• Ensure operational teams recruitment and selection of employees is according to client operational requirements and standard operating procedures,  through sign off/agreement with requisitions to resource centre
• Monitor and manage weekly activity reports from resource in terms of quantity (fill rate) and quality 
• Ensure there is a skills match linked to individual project and locations
• Monitor  inductions conducted by operational teams and follow up on outstanding inductions
• Ensure quality of inductions conducted against standardised guidelines through random audit 

Industrial Relations

• Monitor IR activity of cluster and include on stats dashboard
• Escalate potential risk to client or Business Unit Manager/ ER Manager/ Operations Executive
• Chairing of disciplinary hearings as required
• Ensure understanding of, changes to and compliance with relevant bargaining councils and understanding the relevance of these provisions to various contracts
• Support Business Unit Manager / ER Manager in preparation for CCMA cases
• Handle CCMA cases when required
• Drive harmonious industrial relations climate through contact meetings with relevant union officials and shop stewards when required

Production Management

• Analyse shift management reports planning and organising production schedules assessing project and resources requirements overseeing production processes determining quality control standards monitoring the production processes and adjusting schedules as needed
• Ensure team compliance with payroll standard operating procedures
• Attend to escalated payroll queries
• Ensure delivery of client reports by Contract Management team when required and monitor quality thereof
• It is advisable although not critical for the Operations Manager to utilise a weekly operations dashboard which is updated weekly to ensure smooth running of operations for cluster
• Monthly reporting to BUM re full spectrum of responsibilities including contract specific figures
• Ensure maintenance of employee files by operational teams through auditing of files monthly of a representative sample

Client Relations Management

• Establish and build a relationship with client management
• Develop understanding of the nature of the clients business and their requirements
• Understand client requirements and ensure service delivery compliance according to agreed terms in respect of:
• Daily/weekly scorecard meeting requirements
• Site visits
• KPI’s
• Develop operational SOP per client according to SLA
• Attend formal meetings at client with Business Unit Manager / Operations Executive when required
• Develop awareness of client needs and business and identify potential opportunities within client and communicate to BUM / KAM/ Sales
• Resolve escalated queries with client or further escalate to BUM if necessary estimating, negotiating and agreeing budgets and timescales with clients and managers re-negotiating timescales or schedules as necessary liaison with buyers and scheduling team based on operational requirements

Health and Safety

• Monitor and IOD’s and analyse and investigate trends
• Make recommendations in terms of preventative measures
• Maintain on-site Health and Safety files
• Conduct on-site risk assessments
• Manage all SHEQ requirements in the operational area on our clients site

Cost Management

• Compile client costings and negotiate increases annually
• Provide forecasts for BUM when required
• Continuously liaise with Accounts Receivable and client to ensure escalated queries are resolved
• Review of age analysis monthly and in accordance with SLA and flag any issues
• Attend telecoms when required to resolve problem accounts
• Analyse weekly stats per responsible client and highlight inconsistencies or irregularities and investigate reasons for these
• Sick leave and FRL
• GP%
• Sundry billings
• Billing accuracy
• Monitor and Manage PPE costs per employees per site and conduct random PPE audits
• Monitor and Manage transport and training costs
• Monitor operational delivery costs
• Manage profitability of each aspect of the operations
• Provide link between project staff (e.g. learner ships, key accounts, sales) and operations and ensure execution of agreed group commitments

Sales

Pre-sales

• Attend site visit with sales team to conduct needs analysis
• Assist Sales to compile costing
• Assess availability of operational resources to deliver on client requirements
• Brief resource team of potential assignees required for client

Post-sales

• Provide input into the development of the transitional start up plan
• Execution and Monitoring of transitional plan
• Ensure final sign off with Sales

People Management

• Recruitment of direct reports according to HR standard operating procedures
• Ensure that direct reports attend induction and relevant training arranged
• Daily management and development of direct reports 
• Performance management and development of direct reports according to HR standard operating procedures
• Ensure adherence to all HR Policies and procedures
• Reviewing employee performance
• Identifying training needs and ensure execution with HR

Competencies

• Knowledge of labour relations and employment legislation
• Knowledge and understanding of payroll associated administration and processes
• Understanding of the Clients Business (Industrial Services)
• Computer literacy (Word, Excel, Outlook) with advanced Excel skills
• Strong numeric and verbal reasoning ability
• Excellent English verbal and written communication skills
• Quality Orientation
• Assertive
• Persuasive 
• Strong interpersonal and networking skills
• Conflict resolution/Negotiation skills
• Customer service orientation
• Planning and organising skills
• Problem solving ability and initiative
• Stress tolerance (resilience) 
• Deadline driven
• Technical skills
• Project management skills
• Team working skills
• Entrepreneurial

End Date: November 21, 2025