Operations Manager at Fidelity Services Group

• The above position is vacant at our Cape Town Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules. 

Minimum Requirements: 

• Clear criminal record 
• Valid driver’s license - code 10 drivers license (C1) with PDP is an advantage 
• Own transport is an advantage 
• Valid PSIRA accredited at least with Grade C 
• Cash in Transit certificate 
• Completed firearm training in handgun 
• SAPS competency certificate 
• Computer literate (compulsory) 
• Prepared to work overtime regularly 
• At least 5 years’ experience in Cash in Transit industry / Security industry or similar role (advantageous at FSG) 
• CIT management/supervising experience and knowledge of HR/IR is an advantage 
• Knowledge of ISO 9001:2015 quality management and its requirements 
• Strong planning, leadership, organisational skills and interpersonal skills 

Key Performance Areas (not totally inclusive): 

• Responsible for all operational issues to the entire client base of his/her region – through daily communication/ instruction giving and follow up with employees 
• Ensure all clients are serviced as per contractual requirements 
• ATM Operations specialist with regards to client service, risk management and reporting. 
• Staff and client retention 
• Risk management 
• Ensure all administrative responsibilities relating to daily operational requirements are complete 
• Full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.   
• Accident prevention and reporting 
• Assist the crew in loading and unloading of consignments when needed 
• Carryout Security drills and maintain security awareness 
• Take preventative actions towards any suspicious activity 
• Liaise management and all staff 
• Maintain good relations between the Branch and the client with regard to services rendered  
• Ensure security and manage movement of CIT schedules during transit 

Other Personality Attributes:  

• Must be honest and reliable 
• Must have good verbal and language abilities 
• Must be assertive 
• Pay attention to detail 
• Customer service and relations 
• Willing to work overtime 
• Numeric skills 
• Planning and organising skills