Operations Manager at FNB South Africa

Role Purpose  

• To effectively manage and oversee all operational aspects in the achievement of the business objectives.

 Responsibilities  

• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.

• Drive significant growth and profitability in the context of cost management.

• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.

• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business.

• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit.

• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.

• Manage SLA agreements for the Business in line with business objectives

• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.

• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.

• Support effective teamwork within the function. Participate and collaborate across teams.

• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies

• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

Additional Requirements  

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Preference will be given to candidates that meet the following criteria:

• Implement appropriate operational support processes and systems to allow the FNB Fiduciary Advice team to function optimally

• Identify and initiate process changes to drive operational efficiency

• Provide guidance to staff based on process understanding, technical skill, internal relationships and industry knowledge.

• Ensure that processes, control requirements and risk management frameworks that impact the Fiduciary Advice area are documented and adhered to

• Ensure that all regulatory, policy and procedural requirements are implemented and adhered to.

• Manage engagements with internal and external auditors, own and agree corrective action items with Internal Audit

• Agree and manage service offerings and Service Level Agreements (SLA) with all internal and external customers and stakeholders

• Implement new systems / system enhancements

• Identify and drive the implementation of system changes / enhancements

• Provide a range of monthly management reports

• Development of a high performing team through embedding the formal performance development and informal coaching.

• Thorough understanding of Trust and regulatory environment in which Trusts operate

• Knowledge of business process design

• Attention to detail

• Relationship and influencing skills

• Assertiveness

• Self-starter

• Ability to deal with complexity

• Ability to work independently and without supervision but also function well in a team environment

• Financial awareness

Qualifications and Experience  

•  Relevant Degree.
• Degree (preferably legal)
• 4 to 5 Years operational experience.