Operations Manager II (Gauteng) at Smollan

Description
Achievement of Project Objectives 

• Provide input into planning for the business and develop plans and processes to ensure effective  implementation 
• Provide input into establishing which resources are needed by using the most efficient and cost  effective method to achieve results that meet client objectives 
• Continually benchmark and optimise processes against best practice  
• Formulate a project plan to define and achieve project objectives 
• Liaise with OI to monitor and check quality of work produced by field staff and take corrective  action when necessary 
• Provide regular feedback to MANCO 
• Account Management Alignment 
• Ensure detailed target control 
• Address and follow-up all customer queries and problems 
• Demonstrate analytical planning and creativity for future client retention and development Stay abreast of the market and competitors
• Meet client / customer and company performance standards and ensure subordinates do  likewise 

Administration 

• Develop effective and efficient administrative systems 
• Submit reports to management 
• Document and manage expenditures 
• Ensure necessary fixed-term salary information is submitted on-time 
• Liaise with HR department regarding all problems and enquiries relating to the payment of field  staff who participated in the project 
• Manage and maintain all staff performance documents and scorecards accurately and within  required deadlines 

Electrical Project Management 

•  Attend site during the installation of electrical components including solar PV and electrical cabling, identifying and mitigating potential risks during installation and commissioning.
• Observe the testing and verify that all electrical systems function as intended.
• Observe the performance testing to ensure that the electrical infrastructure powers all assets effectively
• Participate in testing the in-house developed app integration with third-party software.
• Conduct testing of the business applications to ensure seamless functionality

Operational Excellence 

• Develop, implement and maintain operational excellence, policies and procedures including  standard operating procedures 
• Develop and maintain relevant database of ICs 
• Process project information and forward to field force 
• Ensure accurate information is recorded and quality checked 
• Take corrective action where necessary 
• Create and analyse operational reports and provide feedback 
• Keep abreast of new developments in the industry and communicate new developments to staff  and management 
• Implement and manage projects when required 
• Agree on deliverables, scope and timelines with Account Manager 

Teamwork and Self-Management 

• Follow through to ensure that personal quality and productivity standards are consistently and  accurately maintained 
• Demonstrate consistent application of internal procedures 
• Plan and prioritise, demonstrating abilities to manage competing demands 
• Demonstrate ability to anticipate and manage change 
• Demonstrate flexibility in balancing achievement of own objectives with ability to understand  and respond to organisational needs  
• Manage own career development by staying abreast of any technical and industry changes

Key Competencies: 

Transformative leadership 

• Judgement & decision making 
• Emotional maturity 
• Coaching & development of others 
• Team leadership 
• Impact & influence 
• Critical thinking 
• Organisational awareness 
• Analysis & problem solving 
• Establishing networks 
• Industry & business awareness 
• Service excellence

Requirements

• Minimum Qualifications: Diploma/Degree at NQF level 7 
• Minimum Experience: 6-7 years’ relevant experience at management level 
• Knowledge, Skills & Abilities: Excellent computer skills and proficient in Microsoft Office Excellent verbal and written communication skills  
• General business skills 

Leadership skills 

• Problem solving ability 
• Organisational, time management and people management