Operations Manager at OneCart

Introduction

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. 

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business
• Provide support to all business units including administrative, financial and human resource departments.
• Ensure that operational activities are executed within allotted budget and timelines.
• Perform budget allocation and expense management for all business operational activities.
• Conduct regular operational reviews and audits for preventive maintenance.
• Set operational goals to meet or exceed performance expectations.
• Provide guidance to staff in resolving operational issues and problems.
• Ensure resource assignment, work allocation, training development and performance assessment are completed in timely manner.
• Provide excellent customer service in order to build and maintain strong relationship with customers.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Ensure customer complaints are handled and resolved accurately and quickly.
• Develop and implement plans to improve operational effectiveness and efficiency.
• Manage daily order fulfilment per mall by checking order completion, order backlog and order overflow in order implement the necessary operational changes to ensure better efficiencies
• Manage daily operations fulfilment by checking the staff roster and making the necessary changes to ensure a sufficient staff compliment is available to conduct an efficient operation.
• Analyse reports to manage shopper time and attendance
• Manage Driver and Shopper queries on the “Log A Query” sheet
• Driver Fleet analysis – Compare On-Fleet driver data with driver payroll
• Closely monitor and manage order team and shopper rosters.

Qualifications

• 5+ years of experience in a similar role
• Customer service experience (4+ years)
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business