Operations Manager: Onsite Operations - Kramerville at BCX

Core Description

• Manage all aspects of the branch and its staff.  Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service 

Key Deliverables / Primary Functions

Field Management  

• Consistently meet Customer’s Service Level Agreement (SLA),  - overall average of 90% and ensure contractual obligations are met for customer where dedicated models are implemented 
• Effective Area Control management, allocation of calls and scheduling of technicians, guide on complex technical problems, monitor productivity of technicians 
• Ensure compliance with Preventative Maintenance (PM’s) and Site Audit schedules,  
• Develop aligned KPI’S and KPA’S ensure successful implementation 
• GAP analysis in services offered to Clients  

Projects 

• Be Accountable for completion of project rollouts - following up on required stock, scheduling of resources, submission of documentation 
• Staff capacity planning and implementing work scheduling along with maintenance calls to ensure staff efficiencies  

Repairs 

• Management of branch workshop as per standards 

Stock Control 

• Ensure stock levels are maintained 
• Address and resolve historic stock issues 
• Monitor staff stock to ensure audit and financial stock takes are accurate 

Administration & Finance 

• Authorize payroll claims 
• Manage branch budget 
• Ensure there is no abuse of company fuel cards 

Leadership and People Management 

• Communication of branch business objectives 
• Identify and implement training interventions 
• Mentoring & Coaching 

Communications 

• Establish good communication with customers, other departments, senior management and staff 

Health & Safety 

• Ensure Compliance to all Health and Safety Standards 

Core Functional Skills & Knowledge

• Computer Literacy
• General PC knowledge including Microsoft Office expert level
• Organisational skills
• Problem-solving
• Leadership
• Reporting
• ICT Knowledge
• Retail maintenance and support of POS
• Stock issuing / receiving procedures

Core Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 3 years experience
• OR
• Grade 12 & 5 years experience