Operations Manager at PayFast

About the Position

Operations Manager with expertise in POS Operations, Acquirer Chargeback, Merchant Onboarding, and Scheme Settlement Processing. The successful candidate will be responsible for overseeing daily operations, ensuring accurate settlement processing, managing scheme settlements and reconciliation, and providing timely reporting.

About you

You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. 

You’ll fit in perfectly with our culture if you:

• Get energised by a fast-paced environment
• Cherish a good work-life balance
• Are adaptable
• Regard collaboration as an essential part of getting the job done
• Pride yourself as being a self-starter who doesn’t lack motivation
• Don’t need to be micromanaged
• Take feedback well and use it for self-improvement
• Welcome change and new ideas
• Value the importance of diversity

What you'll be doing

Key Responsibilities: 

POS Operations:

• Managing Complete Field Operation
• Managing calls / Time sheet / Leaves / Comp Off / Productivity Reports / Standby Duty Rosters of all Staff in the POS Department
• Managing leaves availed as per plan and updating leave tracker – FTE and Temp Staff.
• Timely internal staff Meeting
• Coordination with RMS / Business Team
• Sharing Roll out Plans for special projects
• Hiring process – Temp Staff / FTE
• Vendors Management

Processing:

• Handle all types of scheme settlements and reconciliation for NI Acquiring and Client banks.
• Ensure end-to-end reconciliation for NI Acquiring business.
• Reconcile various GLs, process rejects, clear exceptions, re-process, and address related activities.
• Raise any abnormalities to relevant teams and see them through to complete closure.
• Ensure timely and accurate settlements as per internal SLA for working capital management.
• Ensure outstanding recon entries are justified and resolved within TAT (1 day).
• Address and resolve internal and external queries/issues within TAT.
• Business Tracking and Reporting:
• Assist the Project team in setting up new projects related to Acquiring settlements.
• Track funds to be received and settled from various Associations.
• Prepare business reports for BAU and special projects.
• Track and report FX, Interchange, Scheme Fees, working capital, and daily financial updates.
• Provide scheme reporting for VIBS and MCBS.
• Track scheme penalties, operational losses, etc.
• Follow up and close issues, concerns, matters, and raised invoices.

People Management:

• Develop and train team members.
• Ensure a proactive attitude within the team and increase productivity.
• Create necessary backups within the team.
• Recognize exceptional performances and motivate team members.
• Track errors/breaches for performance review discussions.
• Ensure team adherence to company compliance policies and procedures.

Data Integrity:

• Manage queries/issues and ensure non-recurrence and quick resolution.
• Ensure accurate updates and review scheme reports for data integrity compliance.
• Track manual interchange payouts and ensure compliance/correctness as per schemes.
• Collaborate with other teams to develop smooth processes and update process manuals.
• Ensure adherence to ISO 27001 compliance policies and procedures.
• Own Development and Enhancements:
• Provide value-added suggestions for process re-engineering and productivity efficiency.
• Automate processes to eliminate manual intervention.
• Understand processes end-to-end and update the process manual periodically.

What you'll need

• Bachelor’s Degree from a recognized university
• 4+ years of card operations or back-office operations experience.
• Exposure to card management systems.
• Proficient in English (Listening, Speaking, Reading, and Writing).
• Leadership skills.
• Good MS Office skills.
• Computer literate.
• Strong interpersonal skills.
• Knowledge of Chargeback Rules & Regulations for various Schemes such as Visa, MasterCard, Diners & JCB. PCI-DS