Sporty Group is a consumer internet and technology business with unrivaled sports media, gaming, social and fintech platforms that serve millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passi...
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As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
What you’ll be doing
Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
Ensuring the payments team are remaining current on industry trends
Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
Ensure end user issues are resolved in a timely manner
Manage, recruit and train a team of payment specialists across different geographies
Act as a primary POC with network partners to resolve ongoing production issues
What you’ll bring
Fluency in both written and spoken English
Bachelor’s or Master’s degree in Finance or a related field
Advance knowledge of global payment systems, region specific rules and regulations
Payment operations experience across tech / fintech / gaming industry is an advantage
Proven experience in fraud, risk, KYC, investigation, and risk management
Expert experience managing, leading and building a wider team
Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
Experienced owning and and solving complex payment issues
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