Operations Manager (PG10/11): SanlamConnect Gauteng South: Boksburg (Re-run) at Sanlam Group

What will you do?

This role will report to the Regional Support Manager

• This is a management position overseeing a team of Support Staff including the HighPerformance Centre to provide administrative support, controls and processes that will enable the effective/compliant and speedy issuing of new business; and undertake initiatives that will assist in driving sales for both the Choice and Tied businesses. 

Output/Core Tasks:

Your success will come from:

• Management and control of key sales support related processes
• Input into Financial Budgets
• Risk Management
• Office Management
• Technology and after sales service enablement
• Relationship Management
• People and resource management
• Management of the support team on San IX (tech enablement)
• Management of specialist support roles (Retention, Medical, Leads, Policy servicing)

What will make you successful in this role?

Qualification and Experience

• Grade 12
• Diploma/Degree in Management will be a strong recommendation
• 2 years managerial experience
• 2-4 years proven experience in office administration/processing environment. Preference of having worked within a sales distribution environment

Knowledge and Skills

To be successful you will need to demonstrate good experience in:

• Distribution and sales business (preferably within Sanlam)
• Basic Sanlam product knowledge
• Budgeting, expense management
• Knowledge of management practises and processes, knowledge of HR practices and performance management principles
• Legislative compliance and risk management of a financial services/sales environment
• Knowledge of Sanlam’s support services and administration processes (i.e.: New Business)
• Must have a valid driver’s license and reliable motor vehicle

Personal Attributes

• Cultivates innovation
• Client centricity
• Results driven
• Collaboration
• Flexibility and adaptability
• Decision quality
• Able to work well with different people and on multiple tasks (adaptable and flexible)
• Able to monitor, control well 
• Excellent communication skills (1:1, written and groups)
• Team, client and service focused 
• Attention to detail and accuracy
• Structured and organised 
• Perform extremely well under constant pressure)
• Action orientated
• Treating customers fairly