Operations Manager at Puratos

POSITION OVERVIEW

Based at City of Durban Branch to further strengthen our local Operations team, we are currently seeking a:

Reporting directly to the Branch Manager/National Operations Manager, the successful candidate for this key function will be responsible for:

• To provide customer service through efficient delivery of products to customers.

KEY TASKS

Manage Delivery of Products to Customers:

• Assess daily transport requirements based on truck routing done on the previous day by Route Planners.
• Oversee and assist in the loading of products onto trucks.
• Supervise Pullers in cleaning cages after loading trucks is completed.

Ensure Transport Availability:

• Hold meetings with the Transport Supervisor to schedule vehicles for service.

Attend to Logistic Inquiries and Vehicle Breakdowns:

• Address queries from Telesales, Sales Reps, Drivers, and Customers regarding deliveries.
• Respond to Bidtrack vehicle tracking inquiries regarding delivery trucks.
• Attend to all vehicle breakdowns reported.

Manage Staff and Admin-Related Matters:

• Compile timesheets for all staff in the Warehouse and Distribution department.
• Process all staff leave application forms submitted by Warehouse & Distribution staff and forward them to the Payroll Office.
• Address all staff queries from Warehouse & Distribution staff.
• Recruit casual staff.
• Arrange transport for all delivery drivers arriving after 7 PM.
• Complete night-out allowance forms for country drivers.
• Supervise the duties of staff reporting directly to the Distribution Manager.

Attend and Conduct Key Operations Meetings:

• Attend Sales meetings every 2nd week.
• Hold departmental meetings with Drivers and Truck Assistants every Monday morning.
• Hold departmental meetings with Pullers every week.

Manage Food Safety:

• Implement and control the food safety system.
• Coordinate the work of warehouse staff in relation to food safety tasks.
• Ensure that all records related to food safety are maintained.
• Conduct food safety training sessions.
• Act as the food safety representative during audits.
• Follow up on all audit non-conformances.

Manage Health and Safety:

• Ensure compliance with the requirements of the Occupational Health and Safety Act.
• Implement all health and safety precautionary measures.
• Conduct Health and Safety training for staff.

Perform Other Duties as Per Operational Requirements.

JOB REQUIREMENTS

• Matric (Grade 12) and knowledge of freight transport systems; National Diploma in Logistics preferred.
• 3-5 years’ experience in a logistics environment.
• Computer literacy: MS Office Suite (Outlook, PowerPoint, Excel, Word), SharePoint, and WMS (Johannesburg branch only).
• Ability to communicate with staff at all levels, persons outside the organization, and negotiate with customers.
• Ability to establish and maintain interpersonal relationships.
• Written comprehension: Ability to read and understand information and ideas presented through spoken words and sentences.
• Good communication skills; English is a prerequisite.
• Ability to read and write in English and any other language(s).
• Good personality, hardworking, team-oriented, service-oriented, creative, innovative, trustworthy, and open to learning from feedback.