Operations Manager: Windows and Collaboration at OUTsurance

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

Job Description

Do you want to be a part of building the best Windows and Collaboration team in South Africa?  Do you live and breathe Windows and server infrastructure and want to work with others who do the same?  Come and join us at OUTsurance and help us continue to build an amazing infrastructure support team.

Responsibilities: 

• Staff management - Supervise the activities of the teams and ensure the well-being and succession planning of the staff in the teams.

• Vendor management – establish and maintain strong partnerships with vendors and set clear expectations. Negotiate access agreements, establish SLAs, ensure contracts are in place to support the services provided by the infrastructure team, negotiate pricing and services

• Licence Management – Assist in ensuring licences for third party apps and Microsoft are kept up to date and there is no breach in usage. Also assist to select correct licencing based on requirements of the application. Ensure plans are setup to manage products at End Of Life.

• Budget – assist with budgets for existing and new products, Opex and Capex

• Standards and procedures - ensure that standards and procedures are in place for the work of his or her team. This includes establishing, writing, and distributing governance and enforcing the governance that’s already in place.

• Strategy – Be able to look at solutions and assist business with the right fit for the org strategically and into the foreseeable future

• Hardware Estate - must have a good understanding of server and data technologies and the teams responsible for them. They should understand operating systems, physical/virtual platforms, maintenance, storage and backups, DR, HA and load balancing. They should consider cloud-based solutions as part of the infrastructure toolkit.

• Infrastructure software - Ensuring the right software and tools are in place to manage the infrastructure. This goes beyond the OS selection; things like software monitoring, device, OS patching, and configuration management tools. Be on the lookup for tools which will benefit the company and the good of the team. Consider online services and how they can benefit the org taking into consideration cost and security. Assist other teams to find solutions fit for their needs and ensure the correct teams are involved in discussions around proposed solutions. 

• Have a strong focus on security and ensuring the data in the organisation is protected and best practice is followed as far as possible. 

• Monitoring and reporting

Competencies:

• Ability to apply industry best practices and standards

• Ability to give  input into innovative solutions

• Ability to work under pressure and tight deadlines

• Self-motivated and a self-starter

• Ability to work in a team environment

• Communicate well and work well with other teams from the project office to the developers to security team, etc. Be able to take responsibility for incidents and assist the team to focus on putting in long term fixes to avoid it happening again

Qualifications

• Information technology degree or equivalent experience

• Minimum 3 years’ experience in managing large server infrastructure environments

• Excellent knowledge of Windows licensing and servers

• Excellent knowledge of capacity planning and infrastructure maintenance

• Experience with ITIL process and technical practices

• Solid experience with Microsoft O365

Advantageous:

• Native mobile development experience

• Service Automation experience

• Azure/AWS/GCP experience

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

We are looking for ambitious, highly motivated and driven Customer Service enthusiasts