Operations Senior Associate, Ormonde Secondary at Nova Pioneer

ABOUT THE ROLE

• The Operations Senior Associate is responsible for the smooth running of everyday processes on campus including facilities and maintenance, health and safety and other key operational activities. We are looking for a meticulous and self-driven individual who is excited about working in a fast-paced environment. This is an opportunity to create a transformative brand with the future of Africa’s youth at stake.
• The Operations Associate will report to the Head of School / Associate Dean of Operations

Your responsibilities include:

• In partnership with the School Leader and the Dean of Operations, the Operations Associate will be support in a broad range of operational needs, including but not limited to:

Facilities Management

• Oversee the maintenance and repair of all school buildings, classrooms, and grounds.
• Manage cleaning, landscaping, and waste management services to maintain a safe and attractive campus.
• Implement preventative maintenance schedules to reduce downtime and extend the lifespan of equipment and infrastructure.
• Ensure compliance with health, safety, and environmental standards across all facilities.
• Oversee security systems, access control, and emergency response procedures.
• Manage contractors and service providers, ensuring quality and cost-effectiveness.
• Monitor the condition of facilities and recommend improvements or upgrades.
• Support the leadership team in managing the facilities budget, including procurement of supplies and services.

Operations Management

• Coordinate all non-academic operations including facilities, transport, security, catering, and administrative support.
• Develop and implement operational policies and procedures to ensure efficiency and compliance.
• Supervise and support administrative and support staff in daily operations.
• Support the leadership team in managing budgets for operations, facilities, and procurement, ensuring responsible resource use.
• Oversee procurement and inventory of school supplies and equipment.
• Coordinate logistics for school events, extracurricular activities and projects requiring facilities and operational support. 
• Managing aftercare logistics, including recording and tracking of student attendance, communicating charges with Finance.
• Support the school leader and leadership team in planning and implementing operational strategies.
• Oversee emergency preparedness and risk management for the school community.
• Support the IT team in the running and managing of the school’s networks, servers, hardware, software, and user support. 
• Recording, monitoring, and reporting on staff attendance. This includes maintaining accurate daily attendance records, managing leave requests and approvals, and following up on absences to ensure proper documentation.

ABOUT YOU

Required qualifications:

• You have a minimum of 3 years working experience in an Operations/Facilities or similar role
• You have a relevant higher education qualification
• Your own reliable vehicle/ Transport

Competencies and character:

• You enjoy working with and collaborating with others
• You pay attention to detail and work with high accuracy
• You are a thoughtful planner with ability to multi-task, take initiative, prioritize effectively, and deliver for multiple stakeholders according to tight deadlines
• Your tasks are well planned and arranged in order of urgency and priority
• You have an ability to communicate effectively with diverse individuals and to handle situations calmly and efficiently
• You are open to giving and receiving feedback - you are excited about a culture of “Always Growing”
• You are results driven, you, move fast and take ownership of your work
• You have a proven track record of holding yourself and your teammates to high standards of operational excellence