Operations Support Analyst - Sandton at Catch

Job Description

Role Overview:

• As an Operations Support Analyst at the company, you will be part of a dynamic, global team that provides critical support to the organization’s compliance operations.
• The Operations Support team works across departments and jurisdictions, managing compliance cases, conducting in-depth global VAT and US Sales Tax research, executing high-impact projects, and managing direct communication with internal stakeholders, clients, and tax authorities.

Key Responsibilities:

Compliance Case Management:

• Manage a broad range of VAT and US Sales Tax cases, ensuring timely, accurate, and client-focused resolution.
• Proactively manage emerging case types through research, collaboration, and updates to internal processes.
• Lead consulting cases by addressing client-specific requests and delivering tailored, practical solutions.
• Support continuous improvement by identifying trends, drafting process notes and documenting solutions for knowledge sharing.

Project Management:

• Lead and execute key projects critical to business operations, ensuring timely delivery and successful outcomes.
• Collaborate with other departments to manage cross-functional projects.
• Identify and scope projects that will enhance operational efficiency.

Research and Development (R&D):

• Engage in continuous R&D initiatives to identify trends, develop solutions, and strategize ways to prevent recurring issues.
• Conduct global VAT and US Sales Tax research to provide timely, accurate advice and solutions to clients and internal stakeholders.

Ad-Hoc Tasks: Problem-Solving, Operational Efficiency, and Growth:

• Assist the Operations Support Manager with various ad-hoc tasks that contribute to improving operational efficiencies.
• Constant collaboration with the various Support teams.
• Drive complex problem-solving initiatives, working with internal stakeholders, clients and tax authorities to resolve issues and develop long-term solutions.
• Implement strategies to foster team growth and professional development.

What We're Looking For:

• Strong problem-solving skills with the ability to manage multiple Compliance Cases, projects and ad-hoc tasks simultaneously.
• Excellent time management, teamwork, and organizational abilities.
• Critical thinking and communication skills, with the ability to liaise with internal stakeholders, clients and tax authorities across different regions.
• A proactive attitude toward process improvement and continuous learning.
• High-impact individuals, critical thinkers, problem-solvers and culture carriers.