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Job Description

• We seek a dynamic and driven German speaking Account Executive to join our team in Johannesburg. The ideal candidate will have a proven track record in sales, ideally from a Big Four firm (EY, PwC, Deloitte, KPMG) or experience in tax, fintech, or SaaS industries.
• This role involves building and maintaining client relationships, driving revenue growth, and positioning the company as a trusted partner for tax compliance solutions.
• You will work closely with the Head of Sales and our product teams to deliver tailored solutions to our clients.

Responsibilities:

• Business Development & Sales: Identify and pursue new opportunities using your network, research, and tools like LinkedIn Sales Navigator and ZoomInfo.
• Client Relationships: Build strong client connections by addressing their needs with tailored VAT Reclaims solutions.
• Solution Selling: Highlight the value of VAT Reclaims software, addressing tax compliance challenges.
• Negotiation & Closing: Manage the sales cycle, ensuring proposals align with client goals on pricing and timelines.
• Collaboration: Partner with teams like Product, Legal, and Customer Success for seamless onboarding.
• Market Awareness: Stay informed on industry trends and regulatory changes, sharing insights to refine strategies.
• Pipeline Management: Maintain and report on your sales pipeline using CRM tools like Salesforce

Qualifications and experience:

• Proven experience in a people management position
• Have a passion for learning and development
• Strong understanding of performance metrics and KPIs.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership skills with a focus on team development and performance.
• Bachelor’s degree, post graduate qualification preferred

Requirements:

• Bachelor’s degree in business, Finance, Accounting or a related field.
• 3+ years of sales experience in tax, fintech, SaaS, or from a professional services firm like EY, PwC, or similar.
• Have a proven track record of achieving or exceeding sales targets and driving business growth.
• Strong communication, presentation, and negotiation skills.
• Ability to navigate complex client environments and manage multiple stakeholders.
• Experience with CRM software (e.g., Salesforce) and sales tools (LinkedIn Sales Navigator, ZoomInfo).
• Highly organized, self-motivated, and goal-oriented, able to work independently and as part of a team 
• Experience in global tax compliance, VAT, or related fields.
• Familiarity with tax technology or regulatory software solutions.
• Previous experience working in a fast-paced startup environment.

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Job Description

Objectives:

• Our sales development team plays a critical role in our growth. We rely on the sales development organisation to identify and qualify potential customers, generate leads, and set up meetings for our global sales team. Cultural fit is important to us.
• We’re looking for individuals who have a passion for sales, take extreme ownership, and can thrive in a fast-paced environment. You can expect world-class training, enablement and an exciting incentive structure over and above your OTE

Responsibilities:

• Research target accounts and contacts.
• Outbound prospect (cold-calling – phone, email, LinkedIn, video, voice note) the right contacts within your target accounts.
• Become a domain and product expert.
• Leverage tools such as SFDC, Outreach, ZoomInfo, and Sales Navigator to maximise the return of your hard work.
• Be mindful of your metrics and leveraging data to drive decision making.
• Achieve your booked and held meetings quota and contribute to meaningful sales pipeline and closed won revenue.

Requirements:

• 6+ months of prior sales development or other customer facing experience.
• Coachable, wants to learn and constantly improve.
• GRIT – passion and resilience.
• Ambition.
• Strong listener and communicator.
• Not afraid of sales targets.
• Positivity and chooses optimism as clear personality traits

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Job Description

The Role: Tax Associate

• The focus of this role is to effectively manage designated client accounts and provide technical VAT support in the context of their global operations. This would be achieved by maintaining communication with key team members and to provide additional quality control for key clients.
• Competency in Excel and mathematical skills is key requirement. The ideal candidate will be detail orientated. EU language speakers are also desirable.

The day-to-day functions would include:

• Data capturing, processing and analysis
• Filing of VAT returns, ECSL's and intrastat reports etc
• Performing VAT compliance checks
• Technical research
• Handling and liaison of client and tax authority queries and issues
• Establishing and maintaining relationships with clients and other relevant team members
• Effective delivery of required and relevant information
• Communication with the relevant parties including clients, partners and tax authorities.
• Audit preparation and responses

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Job Description

Key Responsibilities

Lead Generation and Outreach:

• Research and qualify potential clients using internal tools and platforms.
• Organize leads and contact data in spreadsheets and the CRM (e.g. HubSpot).
• Conduct outbound outreach via Linkedin, email, and phone to initiate contact and schedule meetings for an assigned Branch Manager.
• Persistently follow up with leads and re-engage cold or inactive prospects.
• Book meetings with inbound leads generated through marketing efforts.
• Engage on Linkedin with Individuals who interact with the company's ads and content.

Sales Support and Lifecycle Management

• Support the sales cycle from lead to deal closure, assisting in the preparation and submission of proposals
• Confirm service capabilities in line with client requirements Monitor and support the progression of deals through the sales pipeline

Client Relationship Management

• Maintain accurate and up-to-date client information and communications in the CRM
• Ensure consistency and professionalism in all client interactions
• Assist in post-meeting follow-up and relationship nurturing activities

Reporting and Performance Tracking

• Compile regular reports to assess sales performance and progress against target.
• Collaborate with Branch Managers to identify areas of opportunity and optimize outreach strategies.

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Job Description

Role Overview:

• As an Operations Support Analyst at the company, you will be part of a dynamic, global team that provides critical support to the organization’s compliance operations.
• The Operations Support team works across departments and jurisdictions, managing compliance cases, conducting in-depth global VAT and US Sales Tax research, executing high-impact projects, and managing direct communication with internal stakeholders, clients, and tax authorities.

Key Responsibilities:

Compliance Case Management:

• Manage a broad range of VAT and US Sales Tax cases, ensuring timely, accurate, and client-focused resolution.
• Proactively manage emerging case types through research, collaboration, and updates to internal processes.
• Lead consulting cases by addressing client-specific requests and delivering tailored, practical solutions.
• Support continuous improvement by identifying trends, drafting process notes and documenting solutions for knowledge sharing.

Project Management:

• Lead and execute key projects critical to business operations, ensuring timely delivery and successful outcomes.
• Collaborate with other departments to manage cross-functional projects.
• Identify and scope projects that will enhance operational efficiency.

Research and Development (R&D):

• Engage in continuous R&D initiatives to identify trends, develop solutions, and strategize ways to prevent recurring issues.
• Conduct global VAT and US Sales Tax research to provide timely, accurate advice and solutions to clients and internal stakeholders.

Ad-Hoc Tasks: Problem-Solving, Operational Efficiency, and Growth:

• Assist the Operations Support Manager with various ad-hoc tasks that contribute to improving operational efficiencies.
• Constant collaboration with the various Support teams.
• Drive complex problem-solving initiatives, working with internal stakeholders, clients and tax authorities to resolve issues and develop long-term solutions.
• Implement strategies to foster team growth and professional development.

What We're Looking For:

• Strong problem-solving skills with the ability to manage multiple Compliance Cases, projects and ad-hoc tasks simultaneously.
• Excellent time management, teamwork, and organizational abilities.
• Critical thinking and communication skills, with the ability to liaise with internal stakeholders, clients and tax authorities across different regions.
• A proactive attitude toward process improvement and continuous learning.
• High-impact individuals, critical thinkers, problem-solvers and culture carriers.

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Job Description

The Role: Analyst

• The analyst role will see candidates working under the supervision of an experienced Account Manager with the goal of transitioning to an AM once upskilled and competency has been demonstrated.

The day-to-day functions would include:

• Data capturing, processing, and analysis
• Assisting account managers with VAT filings including VAT returns, ECSLs and intrastate reports etc.
• Drafting emails
• Performing VAT compliance checks
• Assisting with technical research
• Administrative tasks as and when needed by the team.
• Communicating with Tax Offices when necessary
• Handling and liaison of client and tax authority queries and issues
• Establishing and maintaining relationships with clients, account managers and other relevant team members
• Effective delivery of required and relevant information
• Communication with the relevant parties including clients, partners, and tax authorities.
• Additional ad-hoc tasks that may be required to ensure business administrative goals are met.
• Audit preparation and responses
• Demonstrate an understanding of the nature of our business as well as the role of an account manager.

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Job Description

• This role involves keeping abreast of all claims in progress for the company's US and Canadian clients. The role will involve understanding the nature of the services we provide and the various different claim mechanisms available to different claimants.
• Comprehensive training will be provided to ensure the employee has an in-depth understanding of the product.

Main duties include:

• Requesting documentation from various intermediaries throughout the process. The parties involved include: clients, tax authorities worldwide, various banks, processing agents and the company's processing team
• Arranging document collection, receiving documentation and reconciling documents received to requests
• Reviewing all documents received to ensure they meet the specifications
• Completing document requests in various formats
• Liaising with intermediaries to follow up on documents and increase efficiency
• Preparing basic reports for clients
• Building relationships with clients

Required Skills

• Excellent organizational skills
• Strong verbal and written communication skills
• Ability to multi-task
• Proficiency in MS Office
• Great attention to detail
• Good time management skills
• Passion and enthusiasm for the job

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Job Description

• Our client is looking for a dynamic, energetic and self-motivated individual to work from their Johannesburg Office. They will be responsible for analysing data of clients and potential clients, with a goal of quantifying value available and using this to drive sales and kick off operations.

Key Areas of Responsibility

• Analyse income reports with extreme focus on high quality output
• Quantify claimable amounts, making use of existing databases of laws and treaties
• Perform detailed investigations to identify potential gaps in a client’s reclaim service to ensure we offer optimal cover of withholding tax reclaims
• Summarize data in a way that is concise and easily digestible to internal and external stakeholders
• Create cases on our internal operations system (Salesforce) based on the outcome from an analysis to kick off the claiming process
• Ensure analyses safeguard client, custodian (client’s FSP) and company interests by factoring in all potential risk factors
• Understand fund structures and the impact on taxation
• Remain knowledgeable of market and industry trends

Individual Requirements

• Advanced Excel skills
• Deadline driven
• Disciplined and motivated
• Analytical thinker
• Mathematical background
• Works well in teams
• Easily adaptable to new challenges
• Keen to learn new software/skills
• Problem solving ability
• Ability to communicate complicated concepts in a straightforward manner
• Attention to detail is very important

Qualifications and Experience

• Graduate in either BSc Maths and/or Stats /BSc/BCom
• Very strong academic background
• Good command of English Language – written and oral

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Job Description

• Our client is looking for a dynamic, energetic, innovative, strategic, and self-motivated individual to work from their Johannesburg Office. The candidate must have a solid work ethic, be able to work under deadline, engage and collaborate with team members/management and be able to follow directions and respect department / corporate policies.

Responsibilities

• Develop readable, maintainable, and modular code (including using AWS services, Postman, Git, SQL etc.)
• Design, develop and implement accurate test plans
• Development and integration of RESTful Micro-services
• Prioritize work items and deliverables against “big picture” thinking
• Work effectively with senior management to deliver outcomes
• Keep an eye on emerging tools, technologies, and methods and how these might benefit and/or create new opportunities for the business.
• Take part in maturing the company software development lifecycle by implementing and encouraging practices such as test-driven development, continuous integration and automating repeated tasks.

Requirements and Qualifications

• Demonstrated keen interest to code and learn OO coding languages such as Salesforce / Java Spring
• Ability to deliver using Agile methodologies
• Great interpersonal and communication skills
• Bachelor’s degree in Computer Science/Engineering/ Mathematics/related field or equivalent experience
• Work experience advantageous but not essential

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Job Description

This role would be ideal for someone who:

• Has experience working with corporate or enterprise-level clients
• Thrives in a fast-paced environment where multi-tasking is required
• Has excellent organization skills and is able to keep track of evolving requirements and outstanding items across various channels
• Thrives in a client-facing environment where relationship-building, strategic thinking, and operational excellence are key.
• Understands the dynamics of global markets and can navigate cross-cultural communication effectively.
• Is comfortable managing multiple stakeholders and delivering high-touch service in a fast-paced, performance-driven setting.
• Has a background in account management or client relationship management and is looking to grow within a globally oriented organization.

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Job Description

This role would be ideal for someone who:

• Has experience working with corporate or enterprise-level clients
• Thrives in a fast-paced environment where multi-tasking is required
• Has excellent organization skills and is able to keep track of evolving requirements and outstanding items across various channels
• Thrives in a client-facing environment where relationship-building, strategic thinking, and operational excellence are key.
• Understands the dynamics of global markets and can navigate cross-cultural communication effectively.
• Is comfortable managing multiple stakeholders and delivering high-touch service in a fast-paced, performance-driven setting.
• Has a background in account management or client relationship management and is looking to grow within a globally oriented organization.

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Purpose of the Role:

• Our client is looking to fill a key and exciting role in its custodian operations and network service team. They are looking for a hard-working individual to maintain operations and processes with the global custodian banks they work with, to provide an efficient and seamless tax reclaim service to their clients.
• In this position, you will be allocated a basket of custodians to manage and will be required to ensure that we obtain all relevant documentation from these custodians in order to facilitate withholding tax reclaims for our mutual clients..

To do this successfully, you will need to:

• Establish and cultivate relationships with some of the largest custodian banks globally
• Have a clear understanding of your custodian’s process for handling our requests and ensure we work within their defined framework
• Work with representatives at your custodians to find efficiency in the processes between the client and them
• Manage and consolidate any queries that may arise from various foreign tax offices
• Resolve custodian bank complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and following up with custodian banks and internal stakeholders
• Build and maintain strong internal relationships with the departments in the company who subsequently process claims based on documents you have obtained as well as the client service team who manages relationships with our clients
• Work with client service team to obtain client authorisations and other required documents as prescribed.

KEY RESPONSIBILITIES

• Ensure that all value for clients is reclaimed as quickly as possible by receiving all documents timeously from custodian banks.
• Meet or exceed submission targets as set out by the business.
• Maintain professional and technical knowledge by taking advantage of the tools provided by the organization.
• Immediately escalate any matters that will impact your ability to obtain required documents to your manager and the respective client service team members (for impacted clients).
• Provide input and drive resolution of these matters through your knowledge of custodian and ability to work with internal departments.

EDUCATION

• CA(SA).

EXPERIENCE

Must have:

• Minimum 2 years work experience, ideally within professional corporate environment 
• Evidence of outperforming and exceeding expectations in previous roles.
• Experience in project management, including internal and external stakeholder relationship management.

COMPETENCIES

• Ability to manage tough external expectations appropriately.
• Strong interpersonal skills with the ability to drive results through collaboration.
• Confident, with strong rapport-building skills.
• Ability to sell ideas effectively.
• Fast learner.
• Strong financial acumen.
• Technically minded.
• Excellent problem-solving skills.
• Strong Excel skills.
• High attention to detail and exceptional administration skills.
• Ability to consolidate complex information and compile succinct emails.

PERSONALITY TRAITS, OUTLOOK AND SOFT SKILLS:

• Has an abnormal amount of grit.
• Able to cope with deadlines and pressure.
• Super organised.
• High level of attention to detail.
• A keen problem solver.
• Loves to drive efficiency.
• Hungry for success and to have an impact quickly.
• High degree of self-awareness.
• Takes pride in your work.
• Welcomes constructive criticism as a growth opportunity.
• Growth mindset with the ability and conviction to execute.
• Exceptionally high-quality standards for everything you do
• Strong sense of ownership in your job and output.
• Desire to work in a meritocracy-based environment.

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ROLE OVERVIEW:

• As our global footprint continues to grow, we’re looking for a strong client relationship executive responsible for managing and nurturing client relationships, managing internal and external stakeholders, ensuring the delivery of exceptional service, collecting and monitoring all documentation needed to service clients and supporting the strategic goals of the business.

This role would be ideal for someone who:

• Has experience working with corporate or enterprise-level clients Thrives in a fast-paced environment where multi-tasking is required
• Has excellent organization skills and is able to keep track of evolving requirements and outstanding items across various channels
• Thrives in a client-facing environment where relationship building, strategic thinking, and operational excellence are key.
• Understands the dynamics of global markets and can navigate cross cultural communication effectively.
• Is comfortable managing multiple stakeholders and delivering high-touch service in a fast paced, performance-driven setting.
• Has a background in account management or client relationship management and is looking to grow within a globally oriented organization.
• Has managed small teams before.

KEY RESPONSIBILITES:

• Serve as the primary point of contact for assigned clients, ensuring their needs are met with professionalism and efficiency.
• Manage the end-to-end reclaim documentation process by liaising with clients, custodian banks, tax authorities and internal teams to request, collect, reconcile, and validate documentation in line with jurisdictional requirements.
• Management of client support team
• Collaborate with internal departments to resolve issues in the reclaim process and proactively drive client reclaims through to submission.
• Prepare and present regular reports on client’s reclaims and other potential opportunities.
• Monitor client satisfaction and proactively address any issues or concerns

QUALIFICATION:

• CA(SA) 

EXPERIENCE:

• 2+ years of experience in client service, account management, or similar role.
• Experience in financial services is a plus.
• Must have experience managing small teams.

COMPETENCIES AND SKILLS:

• Exceptional organizational skills to manage multiple clients and tasks efficiently.
• Strong verbal and written communication for effective client and stakeholder engagement.
• Ability to multi-task and prioritize in a fast-paced environment.
• High attention to detail to ensure accuracy in documentation and processes.
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word. (Advanced Excel skills area advantageous)
• Effective time management to meet deadlines and maintain service quality.
• A proactive, problem-solving mindset to resolve issues and drive outcomes.
• Passion and enthusiasm for delivering excellent client service.
• Collaborative approach to working with internal teams and external partners.
• Process-oriented thinking to support continuous improvement and operational efficiency.