Operations Support Assistant (E-Commerce) - Umhlanga (6 Months FTC) at Winning Form Group

Minimum Requirements:

• 1 – 2 years of experience in inventory management systems.
• 1 – 2 years of experience in an administrative role.
• 1 – 2 years of experience in customer liaison.
• Basic understanding of eCommerce platforms & tools (e.g., Shopify, Magento).
• Proficiency in Excel or Google Sheets to analyze sales and pricing data.

Advantageous:

• Knowledge of eCommerce pricing strategies.
• Strong experience in market research and data analysis.
• Ability to interpret complex data & present findings in an actionable manner.

Responsibilities:

• Coordinate product listings, ensuring they are priced correctly and reflect the latest promotional changes.
• Process customer orders efficiently and accurately through the e-commerce platform.
• Monitor order status, track shipments, and resolve any order-related issues.
• Assess competitors to provide data to management on similarly priced products.
• Analyze market trends or statistics to provide insight on what products are popular on online platforms"
• Weekly product sales mix to be reported on.
• Ensure orders are dispatched in a timely manner and update the system accordingly.
• Assist with managing product inventory, including updating stock levels and handling product returns.
• Track stock levels and assist in reordering products when needed.
• Ensure product listings are accurate and up to date.
• Respond to customer inquiries regarding orders, products, and shipping through email, phone, or chat.
• Troubleshoot issues related to shipping, returns, refunds, and product availability.
• Provide timely solutions to customer concerns to maintain high satisfaction levels.
• Update and maintain product listings, prices, and descriptions across e-commerce platforms.
• Assist in integrating new technologies, systems, and processes to improve operational efficiency.
• Support the implementation of promotions, discounts, and offers.
• Generate and track reports on sales performance, customer feedback, inventory levels, and other key metrics.
• Assist in analyzing operational trends and making recommendations for process improvements.
• Work closely with the logistics, sales, and marketing teams to ensure smooth operations.
• Assist with the coordination of marketing campaigns, sales promotions, and product launches.
• Monitor the quality of products and service provided, ensuring consistency and accuracy.
• Report discrepancies in product details or order fulfillment to the appropriate team members.
• Functions within the role are including the above but are not limited to any administrative and operational duties within the entity as seen fit by line management.
• Ability to handle multiple tasks & meet deadlines in a fast-paced environment.

Skills and competencies:

• Accountability
• Strong attention to detail
• People Management Skills
• Results Driven
• Time Management
• Good communication skills
• Teamwork