Operations Support Specialist at Rand Water

Job Advert Summary    

• Provide support the FSSC Functions with improving the operational performance of their teams. This individual will work with the Service & Operations Manager and the Function Heads to identify and qualify performance improvement opportunities, shape them into work packages/projects, ensure they have the required performance improvement support skills (e.g. Business analysis, LEAN) and track progress professional and efficient interface between the FSSC and its Customers, and to provide first line of support for all services provided by FSSC. The role also prepares reports for the Service & Operations Manager measuring the performance of the FSSC in delivering services to its customers.

Minimum Requirements    

• B.Com degree
• At least 4 years’ experience in Business Analysis and process optimisation or preparing & presenting management information.
• Technology and automation literacy and knowledge

Primary Duties    

• Shared Service process analysis and improvement
• Service Level Efficiency identification
• Performance monitoring & reporting of shared services activity to Finance user group
• Change Management to all Shared Services staff on implemented efficiencies
• Communicate policies to the client with regards to support
• Customer query handling
• Issue resolutionPrepares Dashboard Report on FSS Functional Performance

Knowledge    

• A fair knowledge of the Accounting environment
• Knowledge of Process optimization practices
• Ability to develop technology specifications
• Good knowledge of Microsoft Tools (e.g. Access Database

Skills    

• Good presentation skills
• Effective Communication (verbal & written)
• Problem Solving
• Adaptable
• Analytical

Attitude    

• Deadline orientated
• High level of accuracy
• Attention to detail
• Decision making
• Innovative

Deadline:23rd September,2025